M
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Flagged · Megève
Elevated noise complaints in reviews
Magland, Megève
MGM Hôtels & Résidences Hôtel Alhena
★★★★
Engine scores
·Newness ≈2023
·Location 4.3
·Bedbug mentions 0 in 62 reviews
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
What guests love
Exceptional ski-in/ski-out location directly at base of Grandes Platières lift and Michalet carpet, making morning departures effortless and day-end returns immediate (18×)
Stunning panoramic views of snow-covered pistes and Mont-Blanc from south-facing balconies, particularly magical during breakfast and sunset hours (16×)
Premium wellness spa complex with heated indoor pool, jacuzzi, hammam, sauna, sensory shower, and professional massage services providing exceptional post-ski relaxation (15×)
Spacious, modern apartments with high-quality furnishings, excellent kitchens including wine coolers and Nespresso machines, multiple bathrooms, and abundant storage closets(14×)
Warm, attentive, and professional staff at reception and throughout property who address guest needs promptly and provide genuine local recommendations(13×)
Convenient on-site amenities including secure underground parking with EV charging, heated ski storage with boot/glove warmers, and daily pastry delivery service to rooms(11×)
Brand-new construction with modern architecture, quality materials, and thoughtful layout including game room with billiards, fitness center with Technogym equipment, and contemporary bar(10×)
Excellent value for money compared to other Megève/Flaine properties, especially for families seeking comfortable apartments with full kitchen facilities and inclusive wellness access(8×)
5 more positive findings visible to members.
Watch-outs · 8 recorded
Unfinished construction with visible incomplete exterior facade, exposed insulation and pipework, non-operational external lift, and interior water damage upon opening despite premium pricing (6×)
Poor quality finishing throughout including warped skirtings that fall off, cracked bathroom grouting with open seams allowing water infiltration, loose shower screen hinges, and damaged wall paneling (5×)
Inadequate housekeeping with dirty floors in common areas, unclean apartments at turnover, unwashed items left in wardrobes, and incomplete cleaning of rooms during stay (5×)
Inflexible cancellation policy refusing refunds even for documented emergencies (death of travel companion, family crisis) and claiming force majeure exemptions inappropriately
(3×)
Severe sanitation issues including strong raw sewage backups in bathroom drains persisting for days without resolution and no compensation offered to affected guests
(2×)
Poor staff professionalism at reception with dismissive, rude, and unwilling-to-help attitudes, with one staff member consistently appearing angry and refusing legitimate guest requests
(3×)
Misleading pricing and hidden fees including surprise room-view upgrade charges not disclosed on booking sites, expensive breakfast at 24€, and unclear key replacement costs (100€)
(3×)
Poor problem resolution with management making excuses rather than taking responsibility, offering only 10% discounts on future stays instead of compensation, and weeks-long delays before sending maintenance
(4×)
5 more further watch-outs — including the two most frequently reported — are visible to members.
Flags & notes
Parking note. Comfortable — Underground parking is spacious, secure, heated in winter, with EV charging stations and easy access via elevator for luggage.
Review history 62 dated reviews · 2023-12 → 2026-08
Monthly average (1–5)Smoothed trend
Review counts: 62 Google
14 month(s) with no reviews — possible closure/renovation gaps (shaded on the chart).
What guests report
View
South-facing balconies in Buildings A and B offer exceptional piste and Mont-Blanc views; rooms facing town side (Building A) are quieter but miss ski slopes
Bed & mattress
Excellent quality mattresses and linens described as comfortable and conducive to rest
Bathroom & water
Two separate bathrooms in larger units; large showers and tubs; good water pressure and hot water; some sèche-serviettes non-functional at opening but later repaired
Wi-Fi
Slept poorly at opening; no updates in recent reviews so likely improved
Breakfast
Expensive at 24€ per person; pastries from reception are easier option; baguettes disappointing; excellent views from restaurant if purchased
AC / heating
Efficient heating in apartments; sauna/hammam area overheated; some permanent soufflerie (ventilation) non-adjustable and noisy
Elevator
Available
Local knowledge
Use your apartment balcony ledge as a fridge in winter—netting prevents items falling; ask reception for pastry delivery each morning instead of restaurant breakfast
Request Building A over Building B if sensitive to noise: Building A's bedrooms face town side (quieter from piste machinery), while Building B sleeps face the slopes (nightly grooming noise)
Book room at least 3rd floor or higher to minimize ground-level street and hallway disturbance from guests returning late from après-ski
Heated ski locker with integrated drying systems keeps equipment dry overnight; Building A's locker is in basement requiring elevator trips with gear
Pool and jacuzzi are heavily used by families during peak times—visit off-peak hours or expect crowds and screaming children despite stated age restrictions (16+)
Breakfast at 24€ per person is expensive; better value ordering pastries from reception and eating on your sunny south-facing terrace
Check that towel racks, toilet seats, and shower hinges are functional at check-in—several guests found broken fixtures not serviced for weeks
Leave dishwasher running at final checkout only with breakfast dishes if it's your last morning—drainage issues mean uncleared machines block next guest check-in
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Room intel
Quiet rooms / wings: Building A bedrooms facing town side (away from piste grooming machinery noise); Higher floors (3rd floor or above) away from ground-level hallway disturbance
Noisy rooms to avoid: Building B bedrooms facing slopes (nightly piste-bully grooming noise); Rooms adjacent to main entrance and corridor areas (elevator noise and guest traffic); Ground floor near reception and common areas (constant door slamming and staff activity)
Extra charges guests were surprised by: Room-view upgrade charges not disclosed on booking sites (guests charged extra for piste-facing rooms); Breakfast at 24€ per person not included in room rate; Key replacement at 100€ if lost (clearly stated day before checkout); Massage and spa treatments additional to wellness facility access; Dishwasher not drained by staff creates delays for next guest check-in (pressure on guests to leave completely clean)
Members see the full detail. Ask for an introduction
Design & character (3% of reviews mention design): Concrete and aluminum aesthetic reflects Flaine's modern mountain architecture; Interior contrasts dramatically with austere exterior with soignée modern décor and careful color schemes
Gym & fitness: Decent — Dedicated fitness room with newer Technogym equipment including cardio machines and weights; Pleasant climate-controlled space with water fountain and hand sanitizer; Agréable and clean but limited size and variety compared to resort standards
Family facilities: Game room with billiards and foosball; Heated indoor pool with shallow areas and floaties (though adult-only jacuzzi often violated by children); Wide balconies safe for families with views; Ski storage and warming equipment at child height
Rooms & categories
2 room types
4 photosBEST VALUE
Deluxe Room
Deluxe Room
HeatingNon-SmokingTelevisionIron/ironing board (on request)Soundproofed roomsChange of bed sheets (on request)
6 photosOPTION 2
Family
Family
WiFi speed - 25+ MbpsTowels providedHighchairHeatingBedsheets providedNon-Smoking
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