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On the shortlist · Riga
Riga
Jurmala Golf Club & Hotel
★★★★★
Golfa iela 1, Piņķi, Babītes pagasts, Mārupes novads, LV-2107, Latvia
Engine scores
·Newness ≈2016
·Location 4.6
·Bedbug mentions 0 in 419 reviews
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
What guests love
Championship-quality Jack Nicklaus-designed golf course with excellent maintenance, wide fairways, strategic bunkers, and pristine greens that provide a premium golfing experience for all skill levels (15×)
Exceptional staff who are consistently described as friendly, helpful, professional, and proactive in going the extra mile for guests (12×)
Beautiful natural surroundings with stunning views over the golf course and peaceful, tranquil atmosphere perfect for relaxation and retreat (10×)
Modern, clean, and well-maintained hotel rooms with good air conditioning and comfortable furnishings, though some note they are smaller than expected(8×)
Excellent restaurant facilities with delicious food, healthy options, good presentation, and impressive views, though prices are relatively high(7×)
Top-tier practice facilities including heated driving range with Toptracer technology and a par-3 academy course for skill development(6×)
Strong breakfast offering with good variety, kid-friendly options, reasonable pricing, and quality beverages like premium coffee(5×)
Premium amenities such as Finnish Harvia sauna, high-quality locker rooms, and professional clubhouse facilities that exceed typical golf resort standards(4×)
5 more positive findings visible to members.
Watch-outs · 8 recorded
Reception and front desk staff lack training and professional systems, leading to confusion over tee times, payment verification, billing disputes, and slow check-in processes (6×)
Restaurant service is frequently slow, disorganized, and inattentive, with long waits for menus and orders arriving well after other diners finish eating (6×)
Golf club equipment rentals are poorly managed with mismatched club sets, missing left-handed options, stiff shafts unavailable, and damaged clubs like drivers with holes (4×)
Restaurant food quality is inconsistent, with complaints about non-fresh salmon, disappointing seafood choices, poorly made pizzas, and dishes that don't match their high prices
(5×)
Hidden and surprise charges including cart rental fees despite website claims of inclusion, mandatory towel rental fees, and lack of transparency in pricing structure
(4×)
Poor housekeeping and maintenance issues including dirty public toilets, expired drinks in rooms, faulty toilet flushes, used bottles left under beds, and dirty glassware
(3×)
Severe guest accommodation failures such as being assigned a single bed for a three-person reservation with no acceptable resolution offered
(2×)
Management fails to respond to formal complaints and shows indifference toward guest concerns, indicating lack of accountability at the highest level
(2×)
5 more further watch-outs — including the two most frequently reported — are visible to members.
Flags & notes
Parking note. Comfortable — Review 30 describes a big parking lot with everything close and no need to walk far.
Review history 419 dated reviews · 2016-09 → 2026-08
Monthly average (1–5)Smoothed trend
Review counts: 419 Google
44 month(s) with no reviews — possible closure/renovation gaps (shaded on the chart).
What the trend suggests
Possible review removal2016-12 – 2017-1275% confidence
Significant 13-month gap with minimal rating change (5.0 → 4.42, delta −0.58). The near-zero or negative delta suggests reviews were removed or suppressed rather than renovation-driven improvement. Post-gap recovery to 4+ ratings in early 2018 is inconsistent with structural renovation and more consistent with review platform moderation or deletion.
Emerging issue2023-07 – 2024-0678% confidence
Service and restaurant complaints escalate sharply in Q3–Q4 2023 and Q1–Q2 2024. Negative reviews cite slow/rude staff (2023-Q3: 'understaffed', 'disaster'), unresponsive reception (2023-Q2: 12-day no-reply to group inquiry), brunch failures (2024-Q1: empty salads, desserts sold out immediately), and fake review allegations (2024-Q2). Despite high June 2024 review volume (207 reviews at 4.87★), July 2024 drops to 3.83★ across 23 reviews, suggesting quality control or operational breakdown during peak season.
Emerging issue2024-09 – 2026-0872% confidence
Cart and equipment availability issues surface consistently in Q3–Q4 2024 and persist through 2026-Q3. Complaints include carts excluded from green fee (2024-Q3: 'staff extremely hesitant', charged 50€ after), non-functioning sauna (2026-Q3: 'cold, not working'), missing left-handed clubs (2026-Q2), and late booking modifications (2026-Q3: 'moved 2 hours before tee time'). These suggest systemic resource or communication management problems rather than isolated incidents.
Possible decline2025-07 – 2025-1070% confidence
Four consecutive months of declining average ratings: 2025-07 = 2.75★, 2025-08 = 4.33★, 2025-09 = 5.0★, 2025-10 = 4.0★. While August briefly recovers, the trend from July through October shows volatility and a net decline by October. Coupled with Q4 2025 snippets citing poor restaurant service ('plates served dirty') and staff indifference, this suggests operational stress or inconsistent quality control in late 2025.
What guests report
View
Rooms with balconies overlooking the golf course offer spectacular views; some ground-floor rooms face the nearby freeway
Bed & mattress
Double beds in rooms; some guests found rooms small and note that single-bed rooms exist on upper levels
Bathroom & water
Faulty toilet flushes reported in some rooms; generally acceptable but not detailed
Wi-Fi
No wifi in some rooms, making work impossible for business guests
Breakfast
Sufficient and quite basic with good variety and kid-friendly options at reasonable price; quality coffee
AC / heating
Good air conditioning; heating/cooling reliability not otherwise detailed
Hotel team
SR
General Manager
Sabine Riezebos
NE
Hotel Management
Nikola Egle
IV
Golf Operation Manager
Irēna Vītola
MB
Golf Course Superintendent
Mārtiņš Bārtuls
MV
Shop Manager
Miks Vaišļa
KG
Golf Coach
Katrina Jana Gustafssone
JR
Chef / Catering service
Jānis Rozītis
Members see the full detail. Ask for an introduction
Local knowledge
Bring your own golf clubs or request left-handed sets and stiff shafts in advance; rental clubs may be mismatched or damaged
Confirm your tee time and payment status directly with management, not just at reception, to avoid billing disputes
Check that towels are included before arrival; some guests had to rent them separately despite high green fees
Request a room away from the ground-floor back door which reportedly shakes the building when slammed
Visit Riga for dining if you want diverse cuisine; the hotel restaurant has mixed reviews on food quality and speed
Ask about the par-3 academy course (9 holes, 20-30€) as a less expensive and less intimidating alternative to the main course
Book a room with a balcony view over the golf course; multiple guests praised these vistas
Request water and ice be included in your room on arrival; some guests found expired drinks and scale-covered kettles
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Room intel
Noisy rooms to avoid: Ground-floor rooms near back door (door shakes the entire building when closed)
Extra charges guests were surprised by: Golf cart rental 50€ per person despite website indicating inclusion; Towel rental fee (exact amount unspecified); 3€ per towel charge in some contexts
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Rooms & categories
1 room type
8 photosBEST VALUE
Balcony Room
Balcony Room
Internet facilitiesMinibarShowerSafety deposit boxTelephoneAir conditioning
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