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Shared with you by A member · member no.
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Flagged · Riga
Elevated noise complaints in reviews
Rīga, Riga
Aston Hotel Riga
★★★★
Engine scores
·Newness ≈2023
·Location 4.6
·Bedbug mentions 0 in 307 reviews
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
What guests love
Outstanding breakfast buffet with exceptional variety, quality ingredients, fresh presentation, and a la carte options including salmon, pastries, eggs Benedict, sparkling wine, and healthy selections that rival restaurant-quality meals. (87×)
Prime central location within walking distance (5-10 minutes) to Old Town, Art Nouveau district, restaurants, bars, and shopping with easy urban exploration without being in the crowded old town chaos. (62×)
Exceptionally modern, new, clean, and stylish design with high-quality Scandinavian furnishings, contemporary aesthetics, thoughtful space utilization, and impeccable attention to maintenance and presentation throughout. (58×)
Very comfortable beds with high-quality firm mattresses and premium bedding that guests consistently praise as among the best hotel beds they have experienced, enabling excellent sleep quality.(44×)
Excellent shower facilities with powerful rain shower systems, high water pressure, and premium toiletries that guests describe as luxurious and a highlight of their stay.(38×)
Friendly, professional, and helpful staff members at reception, restaurant, and breakfast service who go out of their way to assist with requests, accommodate special needs, and create a welcoming atmosphere.(31×)
Beautiful rooftop restaurant and bar terrace with stunning city views of Riga, excellent food quality, well-presented dishes, reasonable pricing, and a stylish modern ambiance perfect for dining and drinks.(28×)
Well-equipped on-site amenities including 24/7 gym with cardio and weight equipment, luggage storage, private courtyard parking, and small but functional fitness facilities that meet business and leisure traveler needs.(22×)
5 more positive findings visible to members.
Watch-outs · 8 recorded
Staff attitudes ranging from cold and dismissive to actively unwelcoming, with receptionists visibly grimacing at guest requests, refusing to help with luggage, and displaying a notable lack of hospitality and customer-service orientation. (18×)
Significant noise problems including street traffic from the busy main road, inadequate soundproofing between rooms and floors, fire alarm malfunctions triggering multiple false alarms, and loud music from private events in the 6th-floor bar. (22×)
Poor climate control with AC units that are either too cold, fail to turn off, or are entirely non-functional, forcing guests to sleep with loud AC sounds or in uncomfortable heat without the ability to adjust room temperature. (14×)
Reception located on 2nd floor with no ground-level greeting area, heavy outward-opening doors creating accessibility hazards, and no staff presence at arrival to assist guests with luggage or provide a welcoming greeting.
(11×)
Slow and unreliable room service with long waits (30+ minutes for cold sandwiches), forgotten items left at the till while staff socialize, rude staff when requests cannot be accommodated, and restaurant frequently closed during stated operating hours.
(8×)
Inadequate WiFi connectivity that is inconsistent and unreliable, making remote work impossible and forcing business travelers to leave the hotel to find functional internet access.
(6×)
Small room sizes with minimal storage, no wardrobes, limited seating (only a bench), tiny bathrooms, and safety hazards such as unstable furniture that tips over during normal use.
(13×)
Serious emergency management failures including multiple fire alarm triggers with no staff guidance, receptionist hiding from guests during crisis, lack of communication about hazards, and no explanation provided for alarms lasting 40+ minutes.
(3×)
5 more further watch-outs — including the two most frequently reported — are visible to members.
Flags & notes
Parking note. Adequate — 10€/night private on-site parking in courtyard is convenient and reasonably priced, though must be reserved in advance as capacity is limited.
Review history 307 dated reviews · 2023-05 → 2026-08
Monthly average (1–5)Smoothed trend
Review counts: 307 Google
What the trend suggests
Emerging issue2025-01 – 2026-0375% confidence
Reception staff professionalism and hospitality declining sharply in recent periods. Early reviews (2023–2024) consistently praise 'extremely professional', 'very helpful', and 'welcoming' staff. From 2025-Q1 onwards, multiple guests report 'cold', 'rude', 'not welcoming', 'unmotivated', and 'nonchalant' reception behavior (2025-01, 2025-02, 2025-Q2, 2025-Q4, 2026-01, 2026-02, 2026-Q2). This shift is consistent across languages and guest types, suggesting a systemic service degradation rather than isolated incidents.
Emerging issue2024-Q2 – 2026-0372% confidence
Noise/sound isolation complaints increasing in frequency and intensity. Early periods (2023) rarely mention street noise. From 2024-Q2 onwards, multiple guests report traffic noise, AC noise, restaurant bass vibration, and inability to control room temperature (2024-Q2, 2024-Q3, 2024-Q4, 2025-Q1, 2025-Q4, 2026-Q1, 2026-Q3). Reviews note windows cannot be opened and temperature control is non-functional, suggesting either a persistent maintenance issue or guest expectation misalignment with room location near busy roads.
What guests report
View
Rooftop restaurant and bar have stunning city views of Riga; courtyard-facing rooms have no view but are quiet; street-side rooms overlook busy traffic
Bed & mattress
Exceptionally comfortable firm mattresses with high-quality bedding, consistently praised as among the best hotel beds guests have experienced
Bathroom & water
Modern with excellent water pressure, powerful rain shower systems, and premium toiletries; some rooms have both shower and bathtub; generally praised but some report small bathroom sizes
Wi-Fi
Unreliable and inconsistent connectivity in some rooms, insufficient for remote work in multiple complaints
Breakfast
Exceptional quality with diverse buffet, a la carte options, fresh ingredients, high presentation standards, sparkling wine included, worth the supplement
AC / heating
Frequently problematic—units too cold, fail to turn off, produce loud sounds, or provide no temperature control; in-room regulators reported as non-functional
Elevator
Available
Hotel team
EB
General Manager
Edvinas Bisa
GŠ
Hotel Manager
Gatis Švarcs
RJ
Head of Sales and Revenue
Raitis Jurjans
SP
Administrator
Savelijs Pivcevičs
KK
Front Desk Agent
Kristīne Kurmejeva
Members see the full detail. Ask for an introduction
Local knowledge
Book a courtyard-facing room, not street-side, to avoid traffic noise from the busy main road—earplugs are provided but rear rooms are genuinely quieter.
Breakfast served until 1pm on Saturdays and 11am on weekdays, with a la carte menu options in addition to the buffet—arrive early for best selection.
Reserve parking in advance (10€/night)—courtyard spaces are limited and availability cannot be guaranteed without pre-booking.
Request room temperature adjustment from reception immediately upon arrival if AC is too cold; the in-room controls are reportedly ineffective in some rooms.
Avoid rooms on the 5th floor directly below the 6th-floor breakfast room—early morning noise from service staff starting at 7am is common.
Specify a room without an interior connecting door if sensitive to hearing neighbors; standard layout includes shared doors between adjacent rooms.
The reception desk is on the 2nd floor with no ground-level greeting area and a heavy outward-opening door—allow extra time on arrival with luggage.
Standard rooms lack mini-fridges; upgrade to premium room category if you need to cool beverages or store food items.
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Room intel
Quiet rooms / wings: Courtyard-facing rooms; Rooms away from 5th floor (below breakfast service noise); Interior-facing rooms away from main street
Noisy rooms to avoid: Street-side rooms (busy main road traffic noise throughout day and night); 5th floor rooms (directly below 6th-floor breakfast service and bar); Rooms above or adjacent to restaurant and bar areas
Extra charges guests were surprised by: Parking: 10€ per night (must be pre-reserved); Breakfast supplement if not included in booking; Deposit of 50€ required at check-in with difficulty obtaining refund; Room service charges
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Design & character (8% of reviews mention design): Modern Scandinavian design with high-end furnishings and thoughtful space utilization; Contemporary aesthetic with authentic cultural heritage blend and sophisticated interiors; Contemporary, stylish, elegant brand-new hotel with impressive architectural concept
Gym & fitness: Basic — Small but well-equipped gym on 5th floor with cardio and weight equipment; Functional fitness facility with basic machines, adequate for maintenance routines; Token fitness corner with minimal but serviceable equipment for short stays
Family facilities: Rooftop terrace with city views suitable for family gatherings; Staff accommodated birthday party for children in empty lounge; Restaurant available for family dining with diverse menu options
Rooms & categories
6 room types
6 photosBEST VALUE
Double
Double
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
6 photosOPTION 2
Classic Room
Classic Room
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
6 photosOPTION 3
Comfort Room
Comfort Room
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
7 photosOPTION 4
Junior Room
Junior Room
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
OPTION 5
Privilege Room
Privilege Room
8 photosOPTION 6
Deluxe Room
Deluxe Room
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
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