M
Shared with you by A member · member no.
Assessment visible · Rates members only
Not recommended · Riga
Not identified as a hotel
Riga
Carillon Aparthotel Keystone Collection opened December 2025
★★★★
Pils iela 13, Centra rajons, Rīga, LV-1050, Latvia
Engine scores
·Newness ≈2025
·Location 4.9
·Bedbug mentions 0 in 34 reviews
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
What guests love
Exceptional attention to thoughtful detail in design, materials, and furnishings including premium kitchen equipment (Hexacore pan, stainless steel pots, Smeg appliances) and high-quality bedding that justifies the room rates (8×)
Outstanding location in the historic Old Town with direct proximity to iconic landmarks like Three Brothers and House of the Blackheads while maintaining peaceful, quiet nights inside the rooms (11×)
Spacious studio and one-bedroom layouts with full kitchens, washing machines, multiple storage areas, and on-site laundry facilities enabling comfortable extended stays (7×)
Consistently attentive and friendly staff who proactively resolve guest issues (such as room transfers for noise) and provide personalized service like free laundry detergent(6×)
Impeccably clean, newly renovated property combining restored 19th-century architectural elements with modern luxury finishes throughout corridors, rooms, and bathrooms(8×)
2 more positive findings visible to members.
Watch-outs · 5 recorded
Forced ventilation heating system in Room 512 created uncomfortable constant cold air drafts during winter despite adjustments, causing sore throat and sleep deprivation that prompted mid-stay checkout (1×)
Dangerous bathroom design with sharp metal shelf positioned directly behind shower user's back that caused accidental bruising when guest instinctively pulled back (1×)
Poor ergonomic wardrobe and drawer handles with weak grip functionality despite attractive visual design (1×)
Weekend street-level noise from external bars and party scenes on nearby streets disrupted sleep until staff relocated guests to quieter rooms
(1×)
Dishwasher in at least one unit missing cutlery holder basket
(1×)
2 more further watch-outs — including the two most frequently reported — are visible to members.
Flags & notes
Parking note. Adequate — Hotel is in Old Town where cars are not allowed; guests parked 200m away in public parking at €2/hour (free 20:00-8:00) with no difficulty using EuroPark app.
Review history 34 dated reviews · 2025-12 → 2026-08
Monthly average (1–5)Smoothed trend
Review counts: 34 Google
2 month(s) with no reviews — possible closure/renovation gaps (shaded on the chart).
What the trend suggests
Possible recovery2026-02 – 2026-0885% confidence
Sustained upward trajectory from Feb 2026 onwards: 5.0 (Feb) → 5.0 (Apr) → 5.0 (May) → 4.8 (Jun) → 4.82 (Jul) → 5.0 (Aug), with average 4.93 across these 7 months. This follows a complete absence of reviews in Jan and Mar 2026, suggesting operational restart or renewed booking activity post-renovation. The consistent 4.8–5.0 range in Q2–Q3 2026 is substantially higher than the Dec 2025 baseline (4.33), consistent with newly renovated spaces.
Issue resolved2025-12 – 2026-0872% confidence
A single incomplete negative complaint appears in 2025-Q4 ('Little did we know that our stay in room 512 will | [truncated]'), suggesting an unresolved issue. By 2026-Q2 onwards, all substantive complaints are minor and isolated (e.g. 'dishwasher missing cutlery holder', lack of breakfast buffet during anniversary event). The dominant narrative from Q2–Q3 2026 is praise for cleanliness, design, staff responsiveness, and quietness, with no recurring systemic issues. This suggests either resolution of the initial problem or improved operations post-renovation.
What guests report
Bed & mattress
Firm, comfortable, new mattresses with premium quality bedding
Bathroom & water
Perfect lighting for makeup, hot water, rainfall showerhead (though shelf placement is dangerous)
Breakfast
No breakfast buffet; guests must use fully-equipped kitchens or bring own items
AC / heating
Forced ventilation system with temperature control (problematic in winter in Room 512; radiators in hallways superior)
Hotel team
ZK
Head of Revenue and Reservations
Zinta Krasina
IO
Staff Member
Ilona Ondere
Members see the full detail. Ask for an introduction
Local knowledge
Request a room on a quieter side of the hotel away from the street-facing bar/party scene, especially if staying on weekends
Use the EuroPark app to find and pay for parking in the nearby public lot 200 meters away; parking is free from 20:00-8:00
Arrive with luggage via taxi/Bolt to the nearby pickup point just 2 minutes walk away, then park separately
Take advantage of the basement laundry room with washer/dryer and free detergent pods provided by staff
Bring your own breakfast items or use the fully-equipped kitchen and Smeg appliances rather than relying on hotel breakfast service
Ask staff specifically for quieter room assignments away from exterior walls if noise sensitivity is a concern
In winter, confirm your room has working radiators before checking in rather than relying on forced ventilation system
Request fresh towels and other amenities directly from staff members like Ralfs who are exceptionally attentive
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Room intel
Quiet rooms / wings: Rooms away from street-facing exterior walls; Hallway areas with radiators reported as quieter/warmer than Room 512
Noisy rooms to avoid: Room 512 (forced ventilation system with constant cold air draft); Street-facing rooms affected by weekend bar/party noise
Extra charges guests were surprised by: Parking: €2/hour in nearby public lot (free 20:00-8:00)
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Design & character (26% of reviews mention design): Art Deco/Art Nouveau architectural style with beautifully restored historical buildings; Blend of original old tiles with modern luxury touches creating special atmosphere; Exquisite interior design with calm color palette and thoughtful taste throughout
Rooms & categories
5 room types
BEST VALUE
Superior Apartment
Superior Apartment
OPTION 2
Superior Room
Superior Room, Multiple Beds
OPTION 3
Studio
Studio
OPTION 4
Suite
Suite
OPTION 5
Grand Suite
Grand Suite, Queen Or Double Bed
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