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Not recommended · Riga
Guest ratings below our standard
Rīga, Riga
Wellton Riga Hotel & SPA
★★★★
Engine scores
·Newness ≈2015
·Location 4.3
·Bedbug mentions 3 in 3675 reviews
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
What guests love
Exceptional location in the heart of Riga's Old Town, steps from Central Market, restaurants, shops, bus terminal, train station, and all major sights within 5-15 minute walk (429×)
Outstanding breakfast buffet with generous variety including fresh fruits, pastries, cured meats, cheeses, hot options, international and local Latvian dishes, pancake machine, and complimentary sparkling wine or champagne (284×)
Consistently clean, well-maintained, and modern rooms with contemporary furnishings, spacious bathrooms, quality bedding, and comfortable beds; meets four-star cleanliness standards throughout (330×)
Friendly, multilingual, helpful, and professional staff (particularly receptionists Inga, Polina, Alina, Erik) who go above and beyond to assist with local information, arrangements, and special requests(277×)
Exceptional spa and wellness facilities (sauna, steam room, jacuzzi, small pool, professional massage services) with clean, relaxing atmosphere; reasonably priced at €8-20 for 1.5-2.5 hours despite small size(206×)
Good value for money and strong price-to-quality ratio for a 4-star hotel in central Old Town location with premium amenities and service(31×)
Modern amenities including safe, tea/coffee maker, WiFi, quality toiletries, and elevator access; heating generally works well in winter months(87×)
On-site tapas bar and restaurant with excellent quality; convenient dining options without needing to leave the hotel premises(6×)
5 more positive findings visible to members.
Watch-outs · 8 recorded
Severe noise disturbances from street-facing rooms due to nearby bars, trams, trains, buses, and 4-lane road traffic; many guests in lower floors report inability to sleep despite soundproofing claims even with windows closed (106×)
No on-site parking; guests forced to use expensive external municipal lots (€14-15/day) located 500m-1km away with confusing directions, unreliable availability, and false promises of compensation (57×)
Poor soundproofing between rooms and corridors; guests report hearing neighbors talking, moving furniture, doors slamming, staff conversations, and service areas throughout day and night (28×)
SPA facility oversold and overcrowded despite advance booking; small size limits capacity, water temperature runs cold (32-34°C instead of promised 36°C), excessive chlorine smell, inadequate changing rooms, and children allowed until 7pm creating noise
(64×)
Deceptive booking and billing practices including hidden city tax (€1/night per person, one guest charged €50 illegally), spa access not included despite hotel name, separate charges for pre-paid services, and minibar deposit disputes
(27×)
Air conditioning either non-functional, turned off seasonally after August through winter, or provides weak cooling; heating sometimes excessive and difficult to regulate; guests forced to open windows increasing noise
(38×)
Inconsistent housekeeping and unpredictable room cleaning; some guests report rooms not cleaned despite requests, missing daily linen changes, dirty floors, moisture in rooms, and inadequate cleaning on longer stays
(43×)
Unprofessional customer service from some staff including rude receptionists, dismissive attitudes, slow check-in (30+ minutes), unresponsive managers, failure to honor promised refunds, and inconsistent treatment of guests
(39×)
5 more further watch-outs — including the two most frequently reported — are visible to members.
Flags & notes
Parking note. Problematic — Hotel lacks on-site parking; guests must use expensive external lots 500m-1km away at €14-15/day with unreliable access, unclear directions, and frequent disputes over claimed compensation.
Review history 3,675 dated reviews · 2015-07 → 2026-08
Monthly average (1–5)Pest mentionSmoothed trend
Review counts: 3,675 Google
8 month(s) with no reviews — possible closure/renovation gaps (shaded on the chart).
What guests report
View
City views, Old Town views, or river views available in higher-floor and mansard rooms; street-facing rooms have tram and traffic views; some rooms overlook railway tracks
Bed & mattress
Quality varies significantly: some rooms have exceptionally comfortable and firm beds, others have thin/saggy mattresses with springs felt, two single beds pushed together in doubles, or mattresses too soft; inconsistent quality across rooms
Bathroom & water
Spacious bathrooms in most rooms with heated floors in some; hand-showers standard; weak or inadequate water pressure reported on upper floors and some rooms; slow drains in some units; hot water generally reliable; caulk/silicone deteriorating in some older rooms; shower-in-tub configuration inconvenient for some guests
Wi-Fi
Excellent and fast signal in lobby and most rooms; weak or absent on 5th floor in some guest reports; stronger in rooms than lobby areas; described as functional and reliable
Breakfast
Excellent quality and abundant variety with hot and cold options, local Latvian specialties, international selections, sparkling wine, coffee machines, pancake machine, fresh fruits, pastries, cured meats, cheeses, and vegetarian choices; limited gluten-free options; basement location with no natural light; crowded 7-9am; some note occasional lack of fresh fruit despite market proximity
AC / heating
Inconsistent and unreliable; many rooms lack functional air conditioning or have non-functional units; turned off seasonally from late August through winter; weak cooling in summer; heating generally works well; difficult to regulate temperature in some rooms
Elevator
Unreliable; some reports of elevator malfunctions and delays
Hotel team
AM
General Manager
Anželika M
AM
General manager
Anželika Mažeika
AS
General manager
Alona Serova
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Local knowledge
Request a room on upper floors (6th-8th, especially mansard rooms) for better city views, reduced street noise, and more peaceful sleep away from traffic and bars
Avoid ground floor and street-facing rooms (especially room 101, rooms in 600-series near tram lines); request courtyard or back-facing rooms for quiet sleep
Book spa access well in advance—facilities are small and fill up quickly, especially on weekends and evenings; pre-book treatments via app or phone
Arrive at breakfast early (before 8:30am) or late (after 10:30am) to avoid massive crowding in the basement breakfast room and long waits for refills
Pre-arrange parking at nearby Origo mall garage (€15/day, 600m walk, underground) or municipal garage instead of relying on hotel's external lot; confirm in writing any claimed parking compensation
Verify all extras (spa, breakfast, city tax, parking) are clearly listed in your booking confirmation email—front desk has charged separately for pre-paid services
Use bus 22 from outside hotel to airport for €1.20–€1.50 (30 minutes) instead of expensive taxis; located steps from train station and bus terminal
Hang the 'Please Clean My Room' sign daily—housekeeping requires explicit daily requests; bring own toiletries as complimentary amenities are minimal and low-quality
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Room intel
Quiet rooms / wings: 8th floor mansard/attic rooms with better acoustics and city views; Upper floors (6th-8th) generally quieter than lower floors; Rooms facing courtyard or back of building away from street; Room 811 (8th floor corner with city view mentioned as particularly silent); Riverside-facing rooms better than street-facing; Interior-facing rooms away from tram lines
Noisy rooms to avoid: Room 101 (ground floor, near staff areas and bins, extremely noisy); Rooms 1-3rd floor on main street side with tram and bus noise; Rooms facing street/tram lines (especially 600-series rooms); Rooms facing bars and pub entrances; Mansard rooms on street-facing side despite views; Rooms adjacent to service areas, cleaning corridors, and staff rooms
Extra charges guests were surprised by: Spa access: €8-20 per person for 1.5-2.5 hours (often NOT clearly disclosed at booking despite hotel name); City tax: €1 per person per night (one guest reported being charged €50 illegally); Parking: €14-15/day at external municipal lot (no on-site parking); Early check-in: may incur surcharge; Late room checkout: fees apply after standard 12pm checkout time; Breakfast: €15 per person when not included in room rate
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Family facilities: Children's playroom in lobby; Kids' playground area; Free crib/cot available upon request; Family rooms available with connecting doors between units
Rooms & categories
2 room types
14 photosBEST VALUE
Standard Room
Standard Room, Double Or Twin Bed
Smooth flooring in roomHeatingNon-SmokingHeated floorTelevisionChampagne service
5 photosOPTION 2
Superior Room
Superior Room
Smooth flooring in roomHeatingNon-SmokingHeated floorTelevisionChampagne service
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