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On the shortlist · St. Anton am Arlberg
St. Anton am Arlberg
Berghaus Schrocken
★★★★
Schröckbach 129, 6888 Schröcken, Austria
Engine scores
·Newness ≈2016
·Location 4.9
·Bedbug mentions 0 in 347 reviews
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
What guests love
Warm, genuinely welcoming staff who treat guests like family rather than room numbers, with Steffi (owner) and Andi (mountain guide) frequently praised by name for exceptional care and expertise (32×)
Modern, high-quality wooden architecture and interior design with rustic Alpine aesthetic that guests describe as cozy, stylish, and authentically regional without feeling dated (28×)
Abundant breakfast buffet with fresh baked goods, extensive choice for vegetarians/vegans, and creative options like kakao-dattel porridge that accommodate dietary restrictions seamlessly (22×)
Outdoor infinity pool with panoramic mountain views and heated year-round, positioned as a signature feature that transforms the experience even in cold months(21×)
Spa and wellness area with multiple saunas, steam bath, quiet lounges stocked with tea/water/apples, and spa cleanliness that guests find exceptional and immediately relaxing(19×)
Spacious apartments with full, well-equipped kitchens (dishwasher, Nespresso, cookware), multiple bathrooms, and enough room for families or groups to spread out comfortably(18×)
Professional guided hiking and mountain biking tours led by Andi that adjust difficulty on-the-fly, provide nature education, and turn outdoor activities into memorable experiences for all fitness levels(15×)
Excellent evening dining featuring fresh, locally sourced dishes with abwechslungsreich (varied daily menus), generous portions, and attentive service that reflects care in preparation(14×)
5 more positive findings visible to members.
Watch-outs · 8 recorded
Restaurant service lapses including forgotten or misheard orders, server appearing disinterested (named staff member Carla), and overall unprofessional table service inconsistent with 4-star expectations (2×)
Dinner food quality perception gap — meals described as pretty/nicely-plated but comprised entirely of pre-made/reheated convenience foods with limited ability to customize or request changes (2×)
Overly family-oriented environment with constant noise and children running throughout, making the hotel unsuitable for couples or guests seeking peace and quiet relaxation (2×)
Reception staff communication style felt curt and unhelpful; one receptionist unable or unwilling to provide local recommendations or escalate requests to more experienced colleagues
(2×)
Small bedrooms in some units (e.g., 'Bergliebe Studio') lack sufficient floor space to unpack luggage or move around comfortably despite modern furnishings
(1×)
Breakfast room becomes very crowded and overcrowded during peak times, creating logistical issues for guests trying to navigate the buffet
(1×)
Night ventilation impossible when outdoor lagerfeuer (bonfire) smoke from volleyball field events permeates rooms, forcing windows to stay closed
(1×)
Winter path to ski bus stop is not properly salted/sanded, creating dangerous slipping hazards for guests in ski boots despite hotel proximity claims
(1×)
5 more further watch-outs — including the two most frequently reported — are visible to members.
Flags & notes
Parking note. Comfortable — Multiple reviews praise the underground garage with dedicated parking spaces; convenient and well-organized.
Review history 347 dated reviews · 2016-01 → 2026-09
Monthly average (1–5)Smoothed trend
Review counts: 347 Google
55 month(s) with no reviews — possible closure/renovation gaps (shaded on the chart).
What the trend suggests
Possible review removal2016-02 – 2017-0375% confidence
14-month gap with rating stable at 5.0 (delta +0.00) suggests reviews were removed or suppressed rather than a property closure followed by renovation. The hotel appears to have continued operating during this period with sporadic reviews resuming in 2017, consistent with review platform changes or moderation rather than physical closure.
Issue resolved2019-01 – 2026-0980% confidence
Early reviews (2019-Q1 to 2019-Q2) mention specific amenities (sauna, Jacuzzi, outdoor hot tub) as standout features. Post-2022 reviews after the new Berghaus building opened focus overwhelmingly on modern apartment design, wellness facilities, and hospitality rather than equipment novelty. The shift from emphasizing 'equipment' to 'experience' and 'atmosphere' suggests initial facility limitations were resolved by the 2022 renovation/expansion, eliminating a prior competitive disadvantage.
Possible recovery2022-01 – 2026-0985% confidence
Sustained recovery beginning 2022-01 (5.0 average, 4 reviews) through 2026-09 (5.0 average, 2 reviews), with review volume stabilizing at 4–26 reviews/month by late 2024–2026. Ratings remain consistently at 5.0 (with minor dips to 4.6–4.92 in isolated months), establishing a 4+ year plateau of high performance and customer satisfaction. This follows the 2022 property opening and reflects successful operational integration and guest loyalty.
What guests report
View
Panoramic mountain views from pool, terrace rooms, and spa area; stunning Bergpanorama highlight
Bed & mattress
Soft, high-quality mattresses that provide deep, restful sleep; guests consistently praise comfort
Bathroom & water
Spacious, modern bathrooms with adequate hot water and functioning heating systems
Breakfast
Exceptional quality with extensive fresh options; standout feature worth the room rate
AC / heating
Heating system functions reliably; some rooms reported as running very warm at night with limited ventilation options
Hotel team
SS
Manager
Stefanie Schwarzmann
P
Host and Ski Guide
Paul
J
Host and Ski Guide
Jakob
Members see the full detail. Ask for an introduction
Local knowledge
Book the geführte Wanderung (guided hike) with Andi — he's a professional mountain guide who customizes tours and shares deep regional knowledge
Request a room with terrace/balcony access for sunset views and afternoon coffee — highly sought after and worth requesting upfront
The ski bus stop is a 2–5 minute walk away; wear proper boots and request the hotel to salt/sand the path in winter to prevent slipping
Sauna and spa facilities open mid-afternoon even in summer; plan accordingly if you want earlier access on rainy days
Rooms are not serviced daily; bring extra towels or request fresh linens every 2–3 days instead of standard daily housekeeping
Restaurant seating is split into two time slots (18:00–19:30 and 19:30+); reserve ahead during peak weeks
The property is exceptionally family-friendly with kids' clubs and activities, so expect a lively atmosphere; couples seeking complete quiet may find it challenging
The supermarket across the street makes self-catering in your apartment kitchen very practical; bring groceries to avoid restaurant-only dining
Members see the full detail. Ask for an introduction
Design & character (3% of reviews mention design): Cozy wooden interior with modern Alpine design balancing rustic charm and contemporary comfort; Thoughtfully curated regional style throughout with attention to practical, livable aesthetics; Stylish, high-quality furnishings and materials that feel authentic rather than generic hotel
Family facilities: Kids' club and structured children's activities (crafts, sports, guided activities); Outdoor ice stock shooting (Eisstockschießen) lane; Playground and areas for children's football/games; Flexible rainy-day programming with workshops and indoor entertainment
Rooms & categories
2 room types
3 photosBEST VALUE
Studio
Studio
HeatingNon-SmokingHeated floorHardwood flooring in roomHeated floorsLocal maps
4 photosOPTION 2
Apartment
Apartment
HeatingNon-SmokingHeated floorHardwood flooring in roomHeated floorsLocal maps
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