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Vilnius
Novotel Vilnius Centre
★★★★
Gedimino pr. 16, Vilnius, 01103 Vilniaus m. sav., Lithuania
Engine scores
·Newness ≈2013
·Location 4.6
·Bedbug mentions 1 in 1930 reviews
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
What guests love
Exceptional central location on Gedimino Avenue, just 5-10 minutes walk to Old Town, Cathedral Square, and all major attractions with every restaurant, bar, shop and cultural site within easy reach (89×)
Spacious, modern, clean rooms with both bathtub and separate shower in most units, comfortable beds, good water pressure, and contemporary furnishings that feel well-maintained (72×)
Excellent breakfast buffet with diverse hot and cold options including fresh bread, waffles made to order, eggs, sausages, cheese, fruits, yogurt, and good quality coffee (68×)
Genuinely helpful and professional front desk staff who go above and beyond with restaurant recommendations, transportation arrangements, room changes, and personalized service like arranging taxis or providing umbrellas(54×)
Stunning views from upper floors overlooking Cathedral, Gediminas Tower, city squares and historic rooflines that make the stay memorable and worth the premium for high-floor rooms(42×)
Good value for money considering the prime central location, spacious rooms, included breakfast, modern amenities and reasonable nightly rates compared to other 4-star hotels(38×)
Modern gym facilities on 7th floor with sauna, treadmills and weight equipment available free to guests during specified hours(19×)
Pet-friendly hotel that welcomes guests traveling with dogs and provides a welcoming atmosphere for families with children including a play area in reception with kids activities(14×)
5 more positive findings visible to members.
Watch-outs · 8 recorded
Extremely loud street noise from bars, nightclubs and traffic that penetrates rooms even on upper floors, making sleep difficult without earplugs despite thin walls and poor soundproofing (21×)
Unprofessional and dismissive front desk staff in some interactions including cold greetings, rude eye-rolling at requests, ignoring guests, arguing in front of customers, and failing to apologize for service failures (18×)
No parking at hotel requiring guests to use expensive municipal garage at €2.50/hour without clear disclosure during booking; costs accumulate to €25+ for multi-night stays (13×)
Overbooking and room availability issues including denying confirmed reservations, offering wrong room types (twin instead of double on anniversary), and refusing to upgrade despite promises
(11×)
Air conditioning system failures in summer with centralized control that cannot be manually adjusted, rooms becoming dangerously hot, and minibar not cooling properly
(9×)
Slow and confusing check-in process with wait times exceeding 1.5 hours and inconsistent staff communication causing frustration for arriving guests
(8×)
Restaurant staff rudeness and inconsistent service quality with complaints about slow food delivery, lack of attention, cold atmosphere, and language barrier leading to wrong orders
(8×)
Poor water pressure, weak internet connection described as useless, elevator malfunctions with only one working during peak times, and outdated gym equipment creating operational frustrations
(7×)
5 more further watch-outs — including the two most frequently reported — are visible to members.
Flags & notes
Parking note. Problematic — Hotel has no parking; guests must use nearby municipal garage at €2.50/hour, which becomes expensive for multi-night stays and is not mentioned upfront.
Review history 1,930 dated reviews · 2013-03 → 2026-08
Monthly average (1–5)Smoothed trend
Review counts: 1,930 Google
27 month(s) with no reviews — possible closure/renovation gaps (shaded on the chart).
What the trend suggests
Possible review removal2013-08 – 2013-1275% confidence
A 5-month gap (Aug–Dec 2013) with near-zero delta (−0.42 points, from 4.75 to 4.33) suggests reviews were removed or suppressed rather than a renovation closure followed by reopening. A true renovation would typically show post-gap recovery of +0.30 or more; this mild decline is consistent with selective review deletion or archive purging during the early data period.
Issue resolved2016-03 – 2025-1272% confidence
WiFi and internet quality complaints (slow, unreliable, password issues) were prominent in 2016–2022 reviews (e.g. 2016-Q3, 2022-Q2, 2022-Q3), but are absent from 2023–2026 review snippets. This sustained absence across 40+ months of recent data suggests the hotel upgraded its connectivity infrastructure, resolving a previously recurring pain point.
Emerging issue2020-01 – 2025-1270% confidence
Noise complaints (especially street/bar noise during late hours) appear sporadically in 2020–2021 (COVID-era, potentially low traffic) but intensify and cluster in 2024–2025 reviews (2024-Q2, 2025-Q2, 2025-Q4), suggesting increased nightlife activity in the surrounding area or guests' heightened sensitivity. This pattern is consistent with post-pandemic recovery bringing crowds back to the city center where the hotel is located.
What guests report
View
Upper floors (8-9) have stunning views of Cathedral Square, Gediminas Tower, and city skyline; street-facing rooms on main avenue have excellent city views; lower floors and inner courtyard rooms have poor or no views of outside
Bed & mattress
Generally praised as comfortable and supportive with quality mattresses, though some guests found mattresses too soft/spongy or too thin; pillows noted as subpar for a 4-star hotel
Bathroom & water
Spacious with good water pressure in showers; most rooms feature both bathtub and separate shower cabin which guests love; mold reported in some shower areas; smoked glass doors criticized for poor privacy
Wi-Fi
Highly variable; described as speedy and excellent in some reviews but also as useless/very slow during peak hours; Chromecast advertised but sometimes missing network hardware
Breakfast
Excellent quality and diverse selection with fresh bread, waffles, hot options, meats, cheeses, yogurts; worth the €15 price though some say skip it for local cafés; buffet can get crowded at peak times; limited fruit options; takeaway breakfast boxes are disappointing
AC / heating
Centralized control with no manual adjustment; fails to cool in summer; winter heating adequate but thermostat noise can be loud; some rooms cannot control temperature independently
Elevator
Unreliable
Hotel team
KM
General Manager
Kristina Matuleviciene
JK
Food and Beverage Manager
Jelizaveta Kravčenko
GN
Head of Quality / Operations Leader
Gintarė Nacevičienė
GJ
Operations & Process Coordination Specialist
Gintarė Jurevičiūtė
KM
Administrative Coordinator
Kamila Masevič
GB
Reservations Agent
Gabrielė Baslyk
ST
Receptionist
Skaiste Tamulynaite
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Local knowledge
Request a room NOT facing Gedimino Avenue (main street) to avoid nightlife noise, especially Thu-Sat; rooms 602 and others on street-facing side are extremely loud
Bring earplugs or request them at reception; central location means street bars operate until 4-5am with drunk people shouting
Airport bus #88 costs €1 and stops 600m away; BOLT taxi is €8 or less, much cheaper than hotel's €40 transfer offer
Breakfast starts 6:00am weekdays, 6:30am weekends; on weekends it starts 8am and only a small box is offered, so adjust plans accordingly
Do NOT order food at the restaurant if you have allergies; staff failed to disclose bread under pork dish for gluten-intolerant guest, no apology offered
Water in minibar costs €4.50; request a complimentary bottle at reception upon arrival instead
Check in during off-peak hours (mid-afternoon) to avoid 1.5+ hour waits; reception can be very slow even with online pre-check-in
Upper floors (8-9) offer best views of Cathedral Square and Gediminas Tower; lower floors have poor views or face buildings
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Room intel
Quiet rooms / wings: Upper floors generally quieter than lower floors despite street noise; Rooms facing away from Gedimino Avenue (courtyard/back side) significantly quieter
Noisy rooms to avoid: Room 602 and other street-facing rooms on Gedimino Avenue extremely noisy throughout night; Rooms on lower floors (1-4) experience more street noise and bar noise; Rooms facing main avenue experience peak noise Thu-Sat due to nightlife
Extra charges guests were surprised by: Water in minibar: €4.50 per bottle (complimentary available on request); Parking: €2.50/hour at municipal garage across street (not included); Airport transfer: €40 one-way (versus €1 bus or €8 taxi); Late checkout: €20 for 5pm checkout; Breakfast: €15 per adult if not included in booking; Credit card pre-authorization for minibar despite small total value
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Design & character (1% of reviews mention design): Modern, contemporary interior with minimal aesthetic praised but also noted as impersonal and lacking warmth; Renovated lobby described as very nice with newly updated common spaces; Themed rooms (e.g., 'iSpy' room, basketball-themed room 501) with different wallpapers add personality
Rooms & categories
5 room types
13 photosBEST VALUE
Superior Room
Superior Room, Queen Bed
Non-SmokingTelevisionLocal mapsPremium beddingSatellite TV serviceIron/ironing board (on request)
11 photosOPTION 2
Executive Room
Executive Room, Queen Bed
Non-SmokingTelevisionLocal mapsPremium beddingSatellite TV serviceIron/ironing board (on request)
14 photosOPTION 3
1 Bedroom Suite
1 Bedroom Suite, 1 Bedroom, Queen Bed
1 Bedroom
Cot on demand
13 photosOPTION 4
Suite
Suite
Non-SmokingTelevisionLocal mapsPremium beddingSatellite TV serviceIron/ironing board (on request)
13 photosOPTION 5
Economy Suite
Economy Suite
Non-SmokingTelevisionLocal mapsPremium beddingSatellite TV serviceIron/ironing board (on request)
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