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Not recommended · Zakopane
Below our star-rating threshold
Zakopane
Bachleda Hotel Kasprowy
★★★
Szymaszkowa 20, 34-500 Zakopane, Poland
Engine scores
·Newness ≈2012
·Location 4.4
·Bedbug mentions 1 in 3432 reviews
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
What guests love
Spectacular mountain views of Tatras and Giewont from rooms, terraces, and outdoor pool create an unforgettable visual backdrop for the entire stay (89×)
Excellent breakfast and dinner buffets with diverse international and regional cuisines, fresh ingredients, and consistently high quality praised by returning guests (78×)
Expansive wellness and spa facilities including multiple saunas, indoor/outdoor pools, jacuzzis, and professional massage treatments offering genuine relaxation (71×)
Exceptional kids' club with multiple themed rooms (Lego room, cinema, games console area, playground) and professional, caring staff earning strong family loyalty(58×)
Prime location directly adjacent to Polana Szymoszkowa ski slope and Gubałówka lift, plus hourly shuttle bus to Zakopane center, providing unbeaten convenience for winter sports(45×)
2 more positive findings visible to members.
Watch-outs · 5 recorded
Poor soundproofing throughout hotel with connecting room doors, thin walls, and paper-thin partitions allowing clear transmission of neighbor conversations, intimate sounds, and hallway noise that ruins sleep quality (31×)
Outdated and poorly maintained infrastructure including slow unreliable elevators (often only 1-2 of 3 working), uncomfortable mattresses, deteriorating corridors, and stained carpets conflicting with 4-star claims (29×)
Aggressive nickel-and-diming on services: wellness zone entry fee (25 PLN/2 hours) despite premium room rates, expensive parking (50-200 PLN/day), high bar prices (32-40 PLN beer), and charging for food taken from breakfast (27×)
Inconsistent and sometimes unprofessional staff behavior ranging from rudeness to complete indifference, language barriers in key departments, and reluctance to accommodate reasonable guest requests
(24×)
Ongoing major construction directly in front of hotel with loud heavy machinery operating 6 AM–7 PM, destroying mountain views in premium rooms without disclosure or rate reduction during booking
(21×)
2 more further watch-outs — including the two most frequently reported — are visible to members.
Flags & notes
Parking note. Problematic — Multiple guests report excessive charges (50-200 PLN/night), poor conditions, lack of transparency about pricing tiers, and safety concerns including vehicle damage with inadequate camera coverage.
Review history 3,432 dated reviews · 2012-10 → 2026-08
Monthly average (1–5)Pest mentionSmoothed trend
Review counts: 3,432 Google
36 month(s) with no reviews — possible closure/renovation gaps (shaded on the chart).
What the trend suggests
Possible renovation2016-04 – 2017-0185% confidence
Significant gap 2014-06→2014-12 and later structural improvements suggest major renovation cycle. Post-2016 ratings stabilize around 4.0–4.3 and climb to 4.5+ by 2017-01 (16 reviews). Review snippets from 2017-Q1 onwards consistently praise 'odnowiona' (renovated) spa, lobby, and common areas. Confidence backed by sustained 9+ months of rising/stable ratings post-gap and explicit renovation mentions in snippets.
Issue resolved2016-01 – 2026-0878% confidence
Complaints about 'brudne okna' (dirty windows), 'brudna łazienka' (dirty bathroom), and general filth were prominent in 2020-Q4 and 2021-Q1 snippets. By contrast, 2024–2026 snippets emphasize 'bardzo czysty' (very clean) rooms and bathrooms consistently, with zero mentions of structural dirt. Suggests systemic housekeeping improvements took hold by ~2022–2023. Confidence reflects clear before/after thematic shift across 100+ recent reviews.
Emerging issue2023-01 – 2026-0876% confidence
Beginning 2023-Q1, complaints about noise escalate sharply: 'hałas od stoku' (ski-slope noise from snowmaking equipment, armatki śnieżne), 'głośno', 'noisiest place in the world', 'drunk people screaming', elevator noise. Prior periods (2016–2022) mention noise sporadically; by 2024–2026 it becomes a recurring theme in 1–2★ reviews. Consistent with either increased winter operations or heightened guest sensitivity post-renovation. Confidence 0.76 reflects sustained frequency over 18+ months.
Possible decline2026-07 – 2026-0872% confidence
Final two months show sharp collapse: 2026-07 = 4.28 (25 reviews), 2026-08 = 2.75 (4 reviews). While sample size in August is small, the drop is dramatic and exceeds normal variation. August snippets cite 'horrible' food, 'horrendous' service, noise from construction ('aqua park' expansion), and parking damage. Suggests acute operational/construction crisis. Confidence 0.72 reflects small late sample but internally consistent negative signals.
What guests report
View
Panoramic Tatra and Giewont views from most rooms and common areas; exceptional from premium south-facing rooms and outdoor pool
Bed & mattress
Inconsistent quality; newer renovated rooms have comfortable beds, older rooms have thin mattresses, small/narrow twin beds that gap when separated, mattresses described as 'broken' and uncomfortable
Bathroom & water
Small and cramped with poor ventilation; shower water pressure/temperature inconsistent; some reported water drainage issues, broken fixtures, and missing tiles; hairdryer generates burning smell
Wi-Fi
Internet available but limited detail; one review mentioned TV not connected to internet for streaming; hotel-provided network reportedly inconsistent
Breakfast
High-quality, diverse buffet (5-star praise); described as 'spectacular' with fresh fruits, cold cuts, regional dishes, waffle station; but monotonous repetition noted by some guests across days
AC / heating
Air conditioning often runs only in 'summer mode' cooling only, not regulating temperature; does not function properly in winter; one guest had climate unit generating loud noise and electrocuting hairdryer; heating inconsistent
Elevator
Unreliable
Hotel team
AC
Owner (Prezes Zarządu)
Andrzej Bachleda Curuś
SN
Dyrektor generalny (General Director)
Sebastian Nocuń
BC
Dyrektor Biura Sprzedaży (Sales Director)
Bożena Chowaniec
SS
Kierownik ds. sprzedaży aktywnej (Active Sales Manager)
Sylwia Sroka
GF
Group Sales Manager
Gosia Fijał
JA
Revenue Manager
Joanna Arnold
AS
Kierownik Ds. Kontaktu Z Gośćmi (Guest Relations Manager)
Ania Siemaszkiewicz
TL
Spa Manager
Teresa Lipka
MP
Kierownik ds. konferencji i bankietów (Conferences & Events Manager)
Mateusz Pawlikowski
Members see the full detail. Ask for an introduction
Local knowledge
Request a room away from the construction site (south-facing rooms have heavy daytime noise from ongoing thermal bath expansion); north-facing rooms offer better quiet.
Book the premium relaxation zone (strefa relaksu) in advance if you want guaranteed adult-only peaceful spa access; standard pool area is heavily filled with children.
Upgrade to the Grand Kasprowy restaurant for dinner rather than buffet; the à la carte menu and service quality is significantly superior.
Use the unguarded parking (35 PLN) outside instead of the garage (60 PLN) or reserved spots (50 PLN) unless you specifically need covered parking.
Confirm via phone call (not email/booking.com) that all included amenities and any restrictions on children in spa zones are clearly documented before arrival.
Arrive early in winter season (November–February) when the kids' club and pool crowds are lighter and staff service is more attentive.
Bring your own toiletries and medications; the provided hygiene items are minimal (small packages) and laundry facilities are unreliable for drying clothes.
Book wellness/spa treatments and massage packages at check-in with full payment to avoid the unpleasant payment-at-time-of-service surprise that left guests distressed.
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Room intel
Quiet rooms / wings: North-facing rooms (away from construction and ski slope side); Higher floors reported as slightly quieter by some guests
Noisy rooms to avoid: South-facing rooms (construction noise, heavy equipment, early morning machinery); Rooms near ski slope (ratrack noise in evening and daytime, snowmaking equipment); First floor near elevator (constant movement and stopping); Rooms overlooking lobby/bar area (children running, voices, nighttime noise); Rooms with connecting doors to adjacent rooms (sound transmission)
Extra charges guests were surprised by: Wellness/relaxation zone (strefa relaksu) entry: 25 PLN per 2 hours despite being advertised as included in some packages; Parking: 35-200 PLN per day depending on lot type, with pricing tiers not clearly explained at booking; Room service call fee: 30 PLN minimum order charge mentioned; Minibar: must pre-pay full minibar cost to staff, or use room service with minimum fee; Children in rooms: 200 PLN per night for children 4+ years old without separate bed; Breakfast takeaway: charged 50 PLN for taking items from buffet (apple, banana, yogurt)
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Design & character (1% of reviews mention design): Góralski (highlander/mountain) architectural style with carved wood elements and regional aesthetics; Interior renovation contrast with dated exterior (described as PRL-era communist bloc aesthetic); Stylish lobby and restaurant spaces with thoughtful decoration despite aging bones
Rooms & categories
6 room types
7 photosBEST VALUE
Deluxe Room
Deluxe Room, Twin Bed, With Twin Bed And Mountain View
With Twin Bed And Mountain View
HeatingNon-SmokingTelevisionSmart TVBlackout drapes/curtainsFree wired internet
9 photosOPTION 2
Deluxe Double
Deluxe Double
HeatingNon-SmokingTelevisionSmart TVBlackout drapes/curtainsFree wired internet
7 photosOPTION 3
Junior Apartment
Junior Apartment, With Mountain View
With Mountain View
HeatingNon-SmokingTelevisionSmart TVBlackout drapes/curtainsFree wired internet
5 photosOPTION 4
Mountain View Apartment
Mountain View Apartment
HeatingNon-SmokingTelevisionSmart TVBlackout drapes/curtainsFree wired internet
OPTION 5
Junior Suite
Junior Suite, With Mountain View
With Mountain View
Tea/Coffee makerMinibarBathSafety deposit boxTelephoneAir conditioning
OPTION 6
Mountain View Suite
Mountain View Suite
Tea/Coffee makerMinibarBathSafety deposit boxTelephoneAir conditioning
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