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HotelShortlist rating
4/5

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Breuil Cervinia

Marmore

Via A. Carrel, 13, 11028 Breuil-Cervinia AO, Italy
9.1
Booking score
4.7
Google rating
193
Total reviews
≈2015
Built / renovated
Wolfgang Mayr
Owner
2
Floors
6+
Highest floor guests reported
2%
Noise mentions
Engine scores ·Newness ≈2015 ·Location 4.7
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is Marmore Worth It? The Honest Verdict

9.1/10 Booking.com4.7/5 Google193 reviews read

As of 9 September 2026, 193 guest reviews give Marmore 9.1/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptional staff professionalism, warmth, and attentiveness across all departments, with guests repeatedly naming specific employees (Zara, Salvatore, Wolfgang, Tatiana, Alice, Chiara) and praising their willingness to go beyond expectations. 67 reviews.

Pest check

Bed Bugs and Pest Reports at Marmore — What 193 Reviews Say

None of the 193 guest reviews we read for Marmore mention bed bugs, cockroaches, mice or other pests.

Complaints

Noise and Room Complaints at Marmore: Which Rooms to Avoid

  • Extremely slow restaurant service with tables forgotten for extended periods (40+ minutes for first course), inconsistent table prioritization despite earlier arrival times, and delays between courses. 4 reviews
  • Overheated rooms with overpowering central heating (25°C) that cannot be individually controlled, with limited cooling options and stuffy conditions making nights uncomfortable. 3 reviews
  • Occasional staff dishonesty or lack of diligence including double-charging for beverages without acknowledgment or correction, and potential health hazards from staff coughing during service. 2 reviews
Rooms to avoid
  • Ground floor and main street-facing rooms experience traffic noise and bar music until late
  • Rooms on main street (Via A. Carrel) affected by street noise
What guests praise

Marmore Reviews — What Guests Actually Say vs the Marketing

What guests repeat most:

  • Exceptional staff professionalism, warmth, and attentiveness across all departments, with guests repeatedly naming specific employees (Zara, Salvatore, Wolfgang, Tatiana, Alice, Chiara) and praising their willingness to go beyond expectations. 67 reviews
  • Perfect central location on main street within walking distance of ski lifts (5-7 minutes), ski rental shops, supermarkets, bus station, and all village amenities with easy lift access. 52 reviews
  • Generous, high-quality breakfast buffet and excellent 4-course set dinner menus with international cuisine options, fresh ingredients, and generous wine selection at reasonable prices. 48 reviews
Room requests

Which Room Should You Ask For at Marmore?

Ask for
  • 2nd floor rear-facing rooms away from main street
  • Upper floors (5th-6th) facing rear/mountains reported as quieter
Method

How HotelShortlist Researched Marmore

We read 193 public guest reviews of Marmore, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-09. If you represent Marmore and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional staff professionalism, warmth, and attentiveness across all departments, with guests repeatedly naming specific employees (Zara, Salvatore, Wolfgang, Tatiana, Alice, Chiara) and praising their willingness to go beyond expectations. (67×)
Perfect central location on main street within walking distance of ski lifts (5-7 minutes), ski rental shops, supermarkets, bus station, and all village amenities with easy lift access. (52×)
Generous, high-quality breakfast buffet and excellent 4-course set dinner menus with international cuisine options, fresh ingredients, and generous wine selection at reasonable prices. (48×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in ful(41×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in f(28×)
2 more positive findings visible to members.

Watch-outs · 5 recorded

Extremely slow restaurant service with tables forgotten for extended periods (40+ minutes for first course), inconsistent table prioritization despite earlier arrival times, and delays between courses. (4×)
Overheated rooms with overpowering central heating (25°C) that cannot be individually controlled, with limited cooling options and stuffy conditions making nights uncomfortable. (3×)
Occasional staff dishonesty or lack of diligence including double-charging for beverages without acknowledgment or correction, and potential health hazards from staff coughing during service. (2×)
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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full M (2×)
2 more watch-outs are visible to members.
Parking note. Adequate — Free parking lots throughout Cervinia with organized snow removal schedule, though no dedicated on-site parking; guests must manage lot rotation based on weekly snow removal days.
Guest sentiment — 193 rated reviews
94% positive (182)3% neutral (6)3% negative (5)

Review history 193 dated reviews · 2015-10 → 2026-08

12345201520162017201820192020202120222023202420252026
Monthly average (1–5)Smoothed trendReview volume
Review counts: 193 Google
3 long breaks in reviews (shaded on the chart) — the hotel may have closed or renovated.

What the trend suggests

Possible review removal2015-11 – 2017-1185% confidence
A 25-month gap (Nov 2015 – Nov 2017) with delta = −1.00 (5.0 → 4.0) suggests reviews were removed or suppressed rather than a renovation. The post-gap rating *declined*, inconsistent with a renovated property. The initial 5★ in Oct 2015 stands alone; the complete absence of reviews for 25 months, followed by a lower average, is consistent with purging or platform suppression rather than operational closure and reopening.
Issue resolved2020-01 – 2026-0875% confidence
Parking and access complaints ('Unico neo: manca parcheggio', 'non c'è parcheggio') appear in 2020-Q3 and early 2023 reviews, but are entirely absent from 2024–2026 snippets despite high review volume. Recent reviews (2025–2026) praise convenience and central location without parking caveats. This suggests either operational mitigation (valet/arrangement clarification) or a shift in guest expectations, consistent with resolution of the accessibility friction.
Emerging issue2023-01 – 2026-0372% confidence
Service inconsistency and hostility complaints emerge and persist in later periods: a 1★ 'billing fraud' incident (Nov 2023), a 3★ 'service and cleanliness gaps' (Q3 2023), a 2★ 'poor ambiance and cold service' (Q3 2023), a 2★ illness/hygiene complaint (Jan 2025), and a 1★ restaurant wait-time failure (Q3 2026). These are absent from 2019–2022 reviews (which are uniformly positive on staff). Suggests emerging operational or staff consistency issues in restaurant/service delivery post-2022.
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What guests report

View
Matterhorn mountain views from upper floors (5th-6th) with balconies
Bed & mattress
Firm, supportive, high-quality mattresses with 5-star comfort level
Bathroom & water
Modern with strong water pressure, hot/cold controls, heated towel rail, hairdryer, complimentary shampoo and soap
Wi-Fi
Free Wi-Fi that works well
Breakfast
Extensive buffet with cold cuts, cereals, pastries, bread, yogurt, juices, gluten-free options, and complimentary waffles made by director
AC / heating
Central heating only (no air conditioning), set at 25°C, not individually controllable from rooms
Elevator
Available

Hotel team

Capo partita
Members see thi
Booking and pricing management
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Cameriera di sala
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Receptionist front-office
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Local knowledge

Request a room on the rear of the hotel (facing away from main street) for significantly quieter accommodations, especially upper floors like 5th-6th.
Arrive early for dinner service (before 7 PM official opening) to avoid long waits; service is notoriously slow during peak hours with staff occasionally forgetting tables.
Try the complimentary waffles prepared by Director Wolfgang at breakfast—a signature specialty highly praised by guests.
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Room intel

Quiet rooms / wings
  • 2nd floor rear-facing rooms away from main street
  • Upper floors (5th-6th) facing rear/mountains reported as quieter
Noisy rooms to avoid
  • Ground floor and main street-facing rooms experience traffic noise and bar music until late
  • Rooms on main street (Via A. Carrel) affected by street noise
Extra charges guests were surprised by
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Character & facilities

Gym & fitness Basic
  • Fitness center located in adjacent building across the street
  • Mentioned only once as available facility, no detailed description of equipment or quality
Family facilities
  • Staff noted as exceptionally attentive and accommodating to children
  • Director Wolfgang specifically praised for special attention and making children comfortable
  • Heated ski room for children's equipment storage
  • Breakfast includes gluten-free options for dietary needs
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Questions about Marmore

How is Marmore rated?
Marmore scores 9.1/10 on Booking.com and 4.7/5 on Google.
How many guest reviews were analysed for Marmore?
HotelShortlist analysed 193 guest reviews for Marmore to build this verified profile.
What do guests love about Marmore?
The most-mentioned positive in guest reviews: Exceptional staff professionalism, warmth, and attentiveness across all departments, with guests repeatedly naming specific employees (Zara, Salvatore, Wolfgang, Tatiana, Alice, Chiara) and praising their willingness to go beyond expectations.
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How Marmore Compares to Other Breuil Cervinia Hotels

Marmore: Booking.com 9.1/10. Other researched hotels in Breuil Cervinia:

See all verified hotels in Breuil Cervinia →

Review data verified & refreshed 2026-09-09.