How is Valsana Hotel Arosa rated?

Valsana Hotel Arosa scores 9.3/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for Valsana Hotel Arosa?

HotelShortlist analysed 387 guest reviews for Valsana Hotel Arosa to build this verified profile.

Is Valsana Hotel Arosa a 4-star hotel?

Yes — Valsana Hotel Arosa is a 4-star property in Davos-Klosters.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Davos-Klosters

Valsana Hotel Arosa

Name: Valsana Hotel Arosa
Address: Davos-Klosters

★★★★

9.3

Booking score

4.7

Google rating

361

Total reviews

★★★★

Star rating

≈2012

Built / renovated

Claudio Laager

Owner

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2012 ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Valsana Hotel Arosa Worth It? The Honest Verdict

9.3/10 Booking.com4.7/5 Google387 reviews read4-star

As of 9 September 2026, 387 guest reviews give Valsana Hotel Arosa 9.3/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptionally friendly, attentive, and professional staff throughout the hotel who consistently go above and beyond to accommodate guest needs, from personalized recommendations to spontaneous birthday surprises and special dietary accommodations 127 reviews.

Complaints

Noise and Room Complaints at Valsana Hotel Arosa: Which Rooms to Avoid

Inflexible cancellation policy resulting in full charge despite medical emergency and cancellation within stated window, with management refusing to show any compassion or flexibility
Staff described as rude, disinterested in guest needs, and dismissive of requests during dining service with poor communication and coordination 2 reviews
Restaurant service issues including slow response times, forgotten orders, items delivered to wrong tables, and excessive staff hovering that created hectic atmosphere 3 reviews

Rooms to avoid

Rooms with balcony views of tennis hall roof and hallway stairs
Ground floor rooms may hear activity from common areas

What guests praise

Valsana Hotel Arosa Reviews — What Guests Actually Say vs the Marketing

Valsana Hotel Arosa sells itself as a 4-star hotel. What guests repeat most:

Exceptionally friendly, attentive, and professional staff throughout the hotel who consistently go above and beyond to accommodate guest needs, from personalized recommendations to spontaneous birthday surprises and special dietary accommodations 127 reviews
Spacious, modern, stylishly designed rooms with high-quality furnishings, thoughtful details like record players and unique décor, comfortable beds, large balconies, and excellent lake or mountain views 98 reviews
Outstanding breakfast buffet with diverse, fresh, high-quality selections including meats, cheeses, breads, fruits, and made-to-order hot items like eggs and pancakes, served generously until 11am 86 reviews

Room requests

Which Room Should You Ask For at Valsana Hotel Arosa?

Ask for

Upper floors away from hallway traffic
Lake-view rooms on quieter sides
Rooms away from church bells (church bells audible in at least one room)

Method

How HotelShortlist Researched Valsana Hotel Arosa

We read 387 public guest reviews of Valsana Hotel Arosa, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-09. If you represent Valsana Hotel Arosa and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally friendly, attentive, and professional staff throughout the hotel who consistently go above and beyond to accommodate guest needs, from personalized recommendations to spontaneous birthday surprises and special dietary accommodations (127×)

Spacious, modern, stylishly designed rooms with high-quality furnishings, thoughtful details like record players and unique décor, comfortable beds, large balconies, and excellent lake or mountain views (98×)

Outstanding breakfast buffet with diverse, fresh, high-quality selections including meats, cheeses, breads, fruits, and made-to-order hot items like eggs and pancakes, served generously until 11am (86×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Inflexible cancellation policy resulting in full charge despite medical emergency and cancellation within stated window, with management refusing to show any compassion or flexibility (1×)

Staff described as rude, disinterested in guest needs, and dismissive of requests during dining service with poor communication and coordination (2×)

Restaurant service issues including slow response times, forgotten orders, items delivered to wrong tables, and excessive staff hovering that created hectic atmosphere (3×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in fu (2×)

Members see this finding in full Members see this finding in full Members see this finding in ful (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see th (3×)

Members see this finding in full Members see this finding in full Members see this finding in full Mem (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members s (2×)

5 more watch-outs are visible to members.

Parking note. Comfortable — Multiple reviews praise free underground parking with direct hotel access, described as practical and convenient, especially in winter weather.

What guests report

View

Lake-view and mountain-view rooms highly praised; north-facing rooms have limited view; rooftop and corner suites offer panoramic vistas

Bed & mattress

Generally very comfortable with high-quality mattresses and bedding; some complaints of overly soft pillows or rare hard mattresses; pillow menu available

Bathroom & water

Spacious, modern bathrooms with generous showers, rain shower heads praised, water pressure strong, hot water reliable; large bathrooms with separate toilets

Wi-Fi

WiFi described as great throughout the hotel with strong connectivity

Breakfast

Extensive, high-quality buffet with fresh daily selections; worth the stay; made-to-order options elevate experience; minor complaint about limited vegan warm dishes in one review

AC / heating

Hotel has heating systems; cooling adequate; rooms maintain comfortable temperatures; sustainability focus means some areas kept deliberately cooler

Elevator

Available

Local knowledge

Ask for firmer pillows at check-in; hotel offers a pillow menu to customize bedding comfort

Book mushroom picking or guided hiking activities with manager Claudio in advance; highly personalized and includes meal preparation from foraged items

Request a room upgrade or lake-view room during booking if available; staff frequently grants complimentary upgrades for direct website bookings

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Room intel

Quiet rooms / wings

Upper floors away from hallway traffic
Lake-view rooms on quieter sides
Rooms away from church bells (church bells audible in at least one room)

Noisy rooms to avoid

Rooms with balcony views of tennis hall roof and hallway stairs
Ground floor rooms may hear activity from common areas

Extra charges guests were surprised by

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Character & facilities

Design & character 11% of reviews mention design

Modern alpine style blending rustic wood with contemporary elements; record players and retro touches in rooms
Thoughtfully detailed throughout with small artistic touches like animal names in lifts and colorful armchairs creating Instagram-worthy moments
Warm, inviting atmosphere balancing luxury with sustainability; design feels cohesive across all public and private spaces

Gym & fitness Excellent

Well-equipped fitness center with modern machines, cardio equipment, and proper free weights
Bright, inviting space that guests describe as clean and inspiring
Complimentary yoga classes and fitness activities included several days per week

Family facilities

Children's welcome amenities including teddy bears and specially prepared cots
Kids menu with options like homemade chicken nuggets, pasta, and hot dogs
Swimming pool and game facilities
Nearby playground and Seilpark (rope park) in Arosa village

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