How is Leva Hotel and Suites Mazaya Centre rated?

Leva Hotel and Suites Mazaya Centre scores 9.0/10 on Booking.com and 4.5/5 on Google.

How many guest reviews were analysed for Leva Hotel and Suites Mazaya Centre?

HotelShortlist analysed 500 guest reviews for Leva Hotel and Suites Mazaya Centre to build this verified profile.

Is Leva Hotel and Suites Mazaya Centre a 4-star hotel?

Yes — Leva Hotel and Suites Mazaya Centre is a 4-star property in Dubai.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Dubai

Leva Hotel and Suites Mazaya Centre

Name: Leva Hotel and Suites Mazaya Centre
Address: Dubai

★★★★

9.0

Booking score

4.5

Google rating

2,907

Total reviews

★★★★

Star rating

≈2018

Built / renovated

J. S. Anand

Owner

Noise mentions

Engine scores ·Newness ≈2018 ·Location 4.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Leva Hotel and Suites Mazaya Centre Worth It? The Honest Verdict

9.0/10 Booking.com4.5/5 Google500 reviews read4-star

As of 13 October 2026, 500 guest reviews give Leva Hotel and Suites Mazaya Centre 9.0/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Exceptional housekeeping staff (especially Rumesh, Asmita, Dilpreet, and team members) who maintain spotless rooms daily with genuine warmth and professionalism, remembering guest preferences and going above and beyond with special touches like birthday decorations 47 reviews.

Complaints

Noise and Room Complaints at Leva Hotel and Suites Mazaya Centre: Which Rooms to Avoid

Bed bugs, mites, and lice infestations causing physical bites and itching, with multiple room changes required and dismissive management responses refusing refunds or hotel transfers 2 reviews
Pervasive sewer and musty odors throughout hallways, rooms, and property requiring windows opened despite outdoor temperatures, suggesting inadequate ventilation or drainage issues 4 reviews
Outdated furniture, fixtures, and room wear despite being relatively new hotel, with stains on sheets, deteriorating bathroom amenities, and general lack of maintenance visible throughout 6 reviews

Rooms to avoid

Balcony/garden-view rooms facing Mazaya Shopping Centre with constant supermarket scanner beeping
Ground and lower floors closer to supermarket noise
Rooms facing Sheikh Zayed Road with traffic noise penetrating windows

What guests praise

Leva Hotel and Suites Mazaya Centre Reviews — What Guests Actually Say vs the Marketing

Leva Hotel and Suites Mazaya Centre sells itself as a 4-star hotel. What guests repeat most:

Exceptional housekeeping staff (especially Rumesh, Asmita, Dilpreet, and team members) who maintain spotless rooms daily with genuine warmth and professionalism, remembering guest preferences and going above and beyond with special touches like birthday decorations 47 reviews
Outstanding front desk and reception staff (Mustafa, Sara, Ghada, Kalyan, Noushad, Ali, Emer, Yin) who consistently exceed expectations with smooth check-ins, helpful local tips, early check-in flexibility, room upgrades, and genuine hospitality that makes guests feel valued 89 reviews
Prime location within walking distance of Dubai Mall, Burj Khalifa, and metro station—perfectly positioned in downtown Dubai with covered, air-conditioned pedestrian routes eliminating the need to walk outside in heat 134 reviews

Room requests

Which Room Should You Ask For at Leva Hotel and Suites Mazaya Centre?

Ask for

Higher floors away from Sheikh Zayed Road traffic
Rooms not facing the supermarket (mall side rooms noisier)

Method

How HotelShortlist Researched Leva Hotel and Suites Mazaya Centre

We read 500 public guest reviews of Leva Hotel and Suites Mazaya Centre, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-13. If you represent Leva Hotel and Suites Mazaya Centre and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional housekeeping staff (especially Rumesh, Asmita, Dilpreet, and team members) who maintain spotless rooms daily with genuine warmth and professionalism, remembering guest preferences and going above and beyond with special touches like birthday decorations (47×)

Outstanding front desk and reception staff (Mustafa, Sara, Ghada, Kalyan, Noushad, Ali, Emer, Yin) who consistently exceed expectations with smooth check-ins, helpful local tips, early check-in flexibility, room upgrades, and genuine hospitality that makes guests feel valued (89×)

Prime location within walking distance of Dubai Mall, Burj Khalifa, and metro station—perfectly positioned in downtown Dubai with covered, air-conditioned pedestrian routes eliminating the need to walk outside in heat (134×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Bed bugs, mites, and lice infestations causing physical bites and itching, with multiple room changes required and dismissive management responses refusing refunds or hotel transfers (2×)

Pervasive sewer and musty odors throughout hallways, rooms, and property requiring windows opened despite outdoor temperatures, suggesting inadequate ventilation or drainage issues (4×)

Outdated furniture, fixtures, and room wear despite being relatively new hotel, with stains on sheets, deteriorating bathroom amenities, and general lack of maintenance visible throughout (6×)

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5 more watch-outs are visible to members.

Parking note. Adequate — Multiple reviews mention convenient parking with no hassle, though basement parking is occasionally referenced; no major complaints about parking availability or difficulty.

What guests report

View

Rooms with Sheikh Zayed Road and Burj Khalifa views are best; mall-facing rooms have interior shopping centre views with potential privacy concerns from adjacent rooms; some rooms have pleasant balconies

Bed & mattress

Consistently praised as extremely comfortable and high-quality; guests frequently mention quality linens and exceptional sleep quality

Bathroom & water

Spacious and clean; inconsistent hot water and shower temperature control reported by some guests; water pressure occasionally low

Wi-Fi

Generally good and available throughout hotel; some guests report slow speeds for business travelers; connectivity reliable

Breakfast

High-quality buffet with excellent baker's goods, diverse international options, generous portions, good value; served until 1pm; premium coffee requires additional charge

AC / heating

Reliable cooling overall; some guests report difficulty achieving comfortable cold water in showers; AC in summer runs continuously even in winter season creating discomfort

Local knowledge

Book a room on the Sheikh Zayed Road side (not mall-facing) for better views of Burj Khalifa and less supermarket noise

Breakfast served until 1pm daily—perfect for late sleepers or travelers who arrive overnight

Use the covered pedestrian bridge/metro tunnel to reach Dubai Mall and Burj Khalifa—entirely air-conditioned walk, just 3-5 minutes

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Room intel

Quiet rooms / wings

Higher floors away from Sheikh Zayed Road traffic
Rooms not facing the supermarket (mall side rooms noisier)

Noisy rooms to avoid

Balcony/garden-view rooms facing Mazaya Shopping Centre with constant supermarket scanner beeping
Ground and lower floors closer to supermarket noise
Rooms facing Sheikh Zayed Road with traffic noise penetrating windows

Extra charges guests were surprised by

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Character & facilities

Design & character 0% of reviews mention design

Vintage Mazaya Centre architecture with character
Traditional bakery equipment display in breakfast area

Gym & fitness Basic

Split into two small rooms
Only two treadmills
Basic equipment suitable for full-body workouts if creative

Family facilities

Rooftop pool suitable for families and children
Kitchenettes allowing preparation of child-friendly meals
Open breakfast until 1pm accommodating family schedules
Shopping centre downstairs with family amenities and food options

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