How is Victoria Hotel Kaunas rated?

Victoria Hotel Kaunas scores 9.1/10 on Booking.com and 4.5/5 on Google.

How many guest reviews were analysed for Victoria Hotel Kaunas?

HotelShortlist analysed 500 guest reviews for Victoria Hotel Kaunas to build this verified profile.

Is Victoria Hotel Kaunas a 4-star hotel?

Yes — Victoria Hotel Kaunas is a 4-star property in Kaunas.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Kaunas

Victoria Hotel Kaunas

Name: Victoria Hotel Kaunas
Address: Kaunas

★★★★

9.1

Booking score

4.5

Google rating

2,062

Total reviews

★★★★

Star rating

≈2012

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2012 ·Location 4.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Victoria Hotel Kaunas Worth It? The Honest Verdict

9.1/10 Booking.com4.5/5 Google500 reviews read4-star

As of 25 September 2026, 500 guest reviews give Victoria Hotel Kaunas 9.1/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Exceptional breakfast buffet with abundant variety, high-quality fresh ingredients, and creative daily options including both traditional Lithuanian and international dishes, consistently praised as one of the best meals guests have experienced at any hotel. 87 reviews.

Complaints

Noise and Room Complaints at Victoria Hotel Kaunas: Which Rooms to Avoid

Inadequate staff training and customer service failures including rude receptionists, indifferent attitudes, refusal to address problems, flat apologies, and a fundamental lack of genuine hospitality that contradicts the 4-star standard. 16 reviews
Poor air conditioning performance with rooms becoming uncomfortably hot or cold, ineffective climate control in conference halls, and slow or absent responses from staff when guests report temperature problems. 13 reviews
Thin walls and poor sound insulation allowing audible noise from adjacent rooms, hallways, staff cleaning activities, and street traffic, preventing restful sleep despite the hotel's city center location. 12 reviews

Rooms to avoid

Rooms with street-facing windows near school yard
Ground/lower floor rooms near stairwells where staff activity heard
Room 4th floor: severe neighbor noise transmission reported

What guests praise

Victoria Hotel Kaunas Reviews — What Guests Actually Say vs the Marketing

Victoria Hotel Kaunas sells itself as a 4-star hotel. What guests repeat most:

Exceptional breakfast buffet with abundant variety, high-quality fresh ingredients, and creative daily options including both traditional Lithuanian and international dishes, consistently praised as one of the best meals guests have experienced at any hotel. 87 reviews
Excellent location in the heart of Kaunas city center, within walking distance of Laisvės alėja (Freedom Avenue), Akropolis shopping mall, Žalgiris Arena, train station, and old town, making it ideal for both business and leisure travelers. 76 reviews
Genuinely friendly, helpful, and professional staff at reception and throughout the hotel who go out of their way to accommodate guest requests, provide local recommendations, and handle problems with warmth and genuine care. 68 reviews

Room requests

Which Room Should You Ask For at Victoria Hotel Kaunas?

Ask for

Internal courtyard-facing rooms (Room 317 mentioned as quiet despite privacy concerns)
Higher floors generally quieter than lower floors near street activity

Method

How HotelShortlist Researched Victoria Hotel Kaunas

We read 500 public guest reviews of Victoria Hotel Kaunas, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-25. If you represent Victoria Hotel Kaunas and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional breakfast buffet with abundant variety, high-quality fresh ingredients, and creative daily options including both traditional Lithuanian and international dishes, consistently praised as one of the best meals guests have experienced at any hotel. (87×)

Excellent location in the heart of Kaunas city center, within walking distance of Laisvės alėja (Freedom Avenue), Akropolis shopping mall, Žalgiris Arena, train station, and old town, making it ideal for both business and leisure travelers. (76×)

Genuinely friendly, helpful, and professional staff at reception and throughout the hotel who go out of their way to accommodate guest requests, provide local recommendations, and handle problems with warmth and genuine care. (68×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Inadequate staff training and customer service failures including rude receptionists, indifferent attitudes, refusal to address problems, flat apologies, and a fundamental lack of genuine hospitality that contradicts the 4-star standard. (16×)

Poor air conditioning performance with rooms becoming uncomfortably hot or cold, ineffective climate control in conference halls, and slow or absent responses from staff when guests report temperature problems. (13×)

Thin walls and poor sound insulation allowing audible noise from adjacent rooms, hallways, staff cleaning activities, and street traffic, preventing restful sleep despite the hotel's city center location. (12×)

5 more watch-outs are visible to members.

Parking note. Adequate — Free private parking available but small/limited spaces, poorly signaled entrance, and occasionally full requiring street parking alternatives.

What guests report

View

Internal courtyard rooms most quiet and peaceful; rooms on higher floors may have better city views but potential stairwell noise

Bed & mattress

Generally comfortable and spacious with good quality mattresses praised by most guests; some older rooms have sagging/worn beds requiring replacement

Bathroom & water

Modern with bathtubs and showers in most rooms; hot water reliable; some bathrooms small with minimal fixtures; heated bathroom floors in some rooms; lacks ventilation causing humidity/stuffiness in some units

Wi-Fi

Free and reliable throughout hotel; strong signal in most areas though some floor locations reported weak reception

Breakfast

Excellent quality buffet with high variety, fresh ingredients, daily rotation of hot and cold items, Lithuanian and international options, suitable for dietary preferences including vegan choices

AC / heating

Air conditioning systems present but frequently malfunctioning; many reviews report rooms either too hot or unable to maintain temperature; units described as noisy when operational

Elevator

Available

Local knowledge

Parking entrance is poorly marked next to a sliding gate on Gedimino g. 10 (not the hotel's main address) — ask reception for precise directions before arrival to avoid confusion.

Rooms facing the internal courtyard offer privacy and quiet; rooms on upper floors may have better views but may face stairwell noise from staff and guests.

Request a packed breakfast box the day before if you have an early departure — complimentary service not widely advertised but mentioned in room information.

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Room intel

Quiet rooms / wings

Internal courtyard-facing rooms (Room 317 mentioned as quiet despite privacy concerns)
Higher floors generally quieter than lower floors near street activity

Noisy rooms to avoid

Rooms with street-facing windows near school yard
Ground/lower floor rooms near stairwells where staff activity heard
Room 4th floor: severe neighbor noise transmission reported

Extra charges guests were surprised by

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Character & facilities

Design & character 12% of reviews mention design

Converted historic printing factory with authentic brick, high ceilings, and distinctive industrial architecture blended with modern interiors
Thoughtfully preserved building heritage mixed with contemporary design creating unique atmosphere not typical of modern chain hotels
Interior features art installations, sculptures in the courtyard, and carefully curated aesthetic that elevates it beyond standard hotel design

Gym & fitness Basic

Single bench press with maximum 45kg and basic multi-exercise fitness equipment in basement
Described as 'not what one could expect' from a 4-star gym but available to guests
No proper gym facility; serves as token fitness corner rather than dedicated fitness center

Family facilities

Small children's play corner/game room near elevators with age-appropriate toys
Baby food options available at breakfast buffet
Dog-friendly hotel with nearby park for walking pets
Family rooms with multiple beds and extra space for children

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