How is Lisi Family Hotel rated?

Lisi Family Hotel scores 9.1/10 on Booking.com and 4.5/5 on Google.

How many guest reviews were analysed for Lisi Family Hotel?

HotelShortlist analysed 160 guest reviews for Lisi Family Hotel to build this verified profile.

Is Lisi Family Hotel a 4-star hotel?

Yes — Lisi Family Hotel is a 4-star property in Kitzbuhel.

How do I get the member rate?

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HotelShortlist rating

1.5/5

Not on the HotelShortlist: Noise complaints in 8% of guest reviews; Guests report hidden fees.

Kitzbuhel

Lisi Family Hotel

Name: Lisi Family Hotel
Address: Kitzbuhel

★★★★

9.1

Booking score

4.5

Google rating

652

Total reviews

★★★★

Star rating

≈2014

Built / renovated

Sandra Hummel

Owner

Noise mentions

Engine scores ·Newness ≈2014 ·Location 4.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Lisi Family Hotel Worth It? The Honest Verdict

9.1/10 Booking.com4.5/5 Google160 reviews read4-star

As of 28 September 2026, 160 guest reviews give Lisi Family Hotel 9.1/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Outstanding Lisi World indoor play facility with dedicated staff supervision, trampolines, climbing walls, and age-separated areas that keep children entertained for hours. 48 reviews.

Complaints

Noise and Room Complaints at Lisi Family Hotel: Which Rooms to Avoid

Front desk staff can be dismissive, rude, and unhelpful—several guests reported coldness, impatience with basic questions, and reluctance to resolve issues like lost laundry with empathy. 8 reviews
Vegetarian and vegan meal options are severely limited, with management admitting they cannot accommodate plant-based diets properly despite advance notice and pre-arrival confirmation. 6 reviews
Rooms in chalets lack interconnection to the main building, requiring guests to go outside in winter; rooms are dated with aging decor, no air conditioning, and radiator temperature controls that don't work. 7 reviews

Rooms to avoid

Rooms on Hauptstraße (main street) experience early morning traffic noise
Chalets near activity/play areas hear children at 7:30am

What guests praise

Lisi Family Hotel Reviews — What Guests Actually Say vs the Marketing

Lisi Family Hotel sells itself as a 4-star hotel. What guests repeat most:

Outstanding Lisi World indoor play facility with dedicated staff supervision, trampolines, climbing walls, and age-separated areas that keep children entertained for hours. 48 reviews
Exceptional restaurant staff (especially named individuals like Jasmina, Petra, Antonio, and Gabor) who are warm, attentive, intuitive to family needs, and create a genuinely welcoming atmosphere. 42 reviews
Buffet-style meals with high-quality, freshly prepared cuisine that changes daily and includes separate children's menus with nutritious, appealing options rather than just nuggets and fries. 38 reviews

Method

How HotelShortlist Researched Lisi Family Hotel

We read 160 public guest reviews of Lisi Family Hotel, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-28. If you represent Lisi Family Hotel and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Outstanding Lisi World indoor play facility with dedicated staff supervision, trampolines, climbing walls, and age-separated areas that keep children entertained for hours. (48×)

Exceptional restaurant staff (especially named individuals like Jasmina, Petra, Antonio, and Gabor) who are warm, attentive, intuitive to family needs, and create a genuinely welcoming atmosphere. (42×)

Buffet-style meals with high-quality, freshly prepared cuisine that changes daily and includes separate children's menus with nutritious, appealing options rather than just nuggets and fries. (38×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Front desk staff can be dismissive, rude, and unhelpful—several guests reported coldness, impatience with basic questions, and reluctance to resolve issues like lost laundry with empathy. (8×)

Vegetarian and vegan meal options are severely limited, with management admitting they cannot accommodate plant-based diets properly despite advance notice and pre-arrival confirmation. (6×)

Rooms in chalets lack interconnection to the main building, requiring guests to go outside in winter; rooms are dated with aging decor, no air conditioning, and radiator temperature controls that don't work. (7×)

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5 more watch-outs are visible to members.

Parking note. Comfortable — Multiple reviews praise ample free parking directly in front of hotel with convenient car drop-off near main entrance.

What guests report

View

Rooms with mountain views (Wilder Kaiser) are highly praised; rooms on main street (Hauptstraße) suffer from traffic noise.

Bed & mattress

Mattresses reported as very firm in some rooms; child pull-out beds and sofa beds sometimes squeaky and uncomfortable.

Bathroom & water

Water pressure is low in some rooms; hot/cold water temperature swings reported by multiple guests; bathrooms dated with aging fixtures.

Wi-Fi

Unreliable in chalets; paid service (€2 for 2 hours); generally weak signal; mobile coverage better than hotel WiFi.

Breakfast

Excellent buffet with rich variety, fresh bread, and accommodations for dietary restrictions (lactose-free noted); adequate but repetitive in some reviews.

AC / heating

No air conditioning; rooms can become very hot; radiator controls are unreliable or non-functional; permanent window-opening required in summer.

Local knowledge

Request a room away from the main street (Hauptstraße) if you're sensitive to traffic noise; several guests complained of early morning vehicle sounds.

Book All-Inclusive to avoid surprise charges: tap water costs €2/carafe, bottled water €5.50, and à la carte meals/drinks add up quickly.

WiFi is not free (€2 for 2 hours) and signal is weak in chalets; ask at reception for a mobile data package or ask to be placed in the main house.

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Room intel

Noisy rooms to avoid

Rooms on Hauptstraße (main street) experience early morning traffic noise
Chalets near activity/play areas hear children at 7:30am

Extra charges guests were surprised by

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Character & facilities

Gym & fitness Basic

Small fitness room with limited equipment and few strength-training options
Sauna and wellness area available but spa facilities are aging and somewhat outdated

Family facilities

Lisi World: large indoor play hall with trampolines, climbing walls, slides, and age-separated zones (0–3, 4–8, 9+)
Kids club with daily supervised activities including crafts, dance parties, themed events, and character appearances (Lizzy the bunny)
Separate children's buffet menus with nutritious options; Hipp baby products available free throughout hotel
Indoor swimming pool designed with child-friendly features; outdoor pool and multiple play rooms

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