How is Hotel M29 rated?

Hotel M29 scores 9.0/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for Hotel M29?

HotelShortlist analysed 381 guest reviews for Hotel M29 to build this verified profile.

Is Hotel M29 a 4-star hotel?

Yes — Hotel M29 is a 4-star property in Kraków.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Kraków

Hotel M29

Name: Hotel M29
Address: Kraków

★★★★

9.0

Booking score

4.7

Google rating

367

Total reviews

★★★★

Star rating

Highest floor guests reported

Noise mentions

Engine scores ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Hotel M29 Worth It? The Honest Verdict

9.0/10 Booking.com4.7/5 Google381 reviews read4-star

As of 8 October 2026, 381 guest reviews give Hotel M29 9.0/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptionally friendly, professional, and attentive staff who consistently go above and beyond to help guests with restaurant recommendations, local attractions, trip bookings, and special requests without making guests feel pressured 127 reviews.

Complaints

Noise and Room Complaints at Hotel M29: Which Rooms to Avoid

Deluxe room sofa bed linens charged as a surprise 100 PLN 'laundry and setup fee' at check-in despite being included furniture in a paid premium room category, representing aggressive upselling tactics
Inconsistent and sometimes dismissive front-desk staff who lack negotiation skills, refuse last-minute breakfast cancellations, fail to return promised phone calls, and treat guests with arrogance during complaint resolution 2 reviews
Poor room allocation practices with keys distributed randomly without regard for room quality; management unwilling to rectify obvious errors or upgrade guests who paid for superior rooms

Rooms to avoid

Top-floor rooms (5th floor) can be affected by roof/attic noise
Street-facing rooms exposed to nightlife noise from adjacent bars, shots bar, and drunk patrons especially late nights and weekends
Rooms near lift/elevator may experience noise from door slamming and guest movement

What guests praise

Hotel M29 Reviews — What Guests Actually Say vs the Marketing

Hotel M29 sells itself as a 4-star hotel. What guests repeat most:

Exceptionally friendly, professional, and attentive staff who consistently go above and beyond to help guests with restaurant recommendations, local attractions, trip bookings, and special requests without making guests feel pressured 127 reviews
Ideal central location in the heart of the Jewish Quarter (Kazimierz) within walking distance of Plac Nowy, Old Town, restaurants, bars, shops, and major attractions like Wawel Castle and Schindler's factory (10-20 minute walks) 98 reviews
High-quality, extensive breakfast buffet with fresh ingredients, made-to-order items (eggs, pancakes, omelets), unlimited tea and coffee, continental and English options, and impressive presentation that energizes guests for the day 84 reviews

Room requests

Which Room Should You Ask For at Hotel M29?

Ask for

Courtyard-facing rooms noted as quieter than street-facing
Lower floors preferable to avoid street noise from nearby bars
Ground-floor rooms quieter from upper-floor activity and external urban noise

Method

How HotelShortlist Researched Hotel M29

We read 381 public guest reviews of Hotel M29, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-08. If you represent Hotel M29 and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally friendly, professional, and attentive staff who consistently go above and beyond to help guests with restaurant recommendations, local attractions, trip bookings, and special requests without making guests feel pressured (127×)

Ideal central location in the heart of the Jewish Quarter (Kazimierz) within walking distance of Plac Nowy, Old Town, restaurants, bars, shops, and major attractions like Wawel Castle and Schindler's factory (10-20 minute walks) (98×)

High-quality, extensive breakfast buffet with fresh ingredients, made-to-order items (eggs, pancakes, omelets), unlimited tea and coffee, continental and English options, and impressive presentation that energizes guests for the day (84×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Deluxe room sofa bed linens charged as a surprise 100 PLN 'laundry and setup fee' at check-in despite being included furniture in a paid premium room category, representing aggressive upselling tactics (1×)

Inconsistent and sometimes dismissive front-desk staff who lack negotiation skills, refuse last-minute breakfast cancellations, fail to return promised phone calls, and treat guests with arrogance during complaint resolution (2×)

Poor room allocation practices with keys distributed randomly without regard for room quality; management unwilling to rectify obvious errors or upgrade guests who paid for superior rooms (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this fin (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (5×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Mem (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this findin (1×)

5 more watch-outs are visible to members.

Parking note. Problematic — No on-site hotel parking; guests must use expensive street parking or nearby paid garages (68 zloty/day mentioned), which costs nearly as much as the room itself.

What guests report

View

Rooms with street-facing windows offer best views; top-floor rooms (5th floor) only have small skylights in roof with no street view

Bed & mattress

Generally comfortable and spacious, though some reviews note mattresses are firm or slightly hard; twin beds pushed together in some doubles with weak/inadequate pillows and thin duvets

Bathroom & water

Large, modern, well-equipped with excellent water pressure and hot water; many rooms feature bathtubs with rain showers; some reviews note small counter space for toiletries

Wi-Fi

Generally consistent and reliable throughout hotel, though signal slightly weaker in some beds

Breakfast

Excellent quality and value, highly praised buffet with fresh ingredients, made-to-order options, and extensive choice; approximately £10 or 16€ per person; worth adding if not included

AC / heating

Effective cooling/heating system, though one review noted it locked at 18°C which felt warm at night; generally reliable with one incident of AC failure leading to room change

Elevator

Available

Local knowledge

Request a ground-floor room or lower floors to minimize noise from street-facing bars and late-night revelers in the Jewish Quarter

Ask reception to arrange early packed breakfast if you have an early tour pickup (e.g., Auschwitz 6am); they happily prepare takeaway breakfasts at no extra charge

Avoid top-floor (5th floor) rooms with skylight-only windows if you prefer natural street views and natural light

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Room intel

Quiet rooms / wings

Courtyard-facing rooms noted as quieter than street-facing
Lower floors preferable to avoid street noise from nearby bars
Ground-floor rooms quieter from upper-floor activity and external urban noise

Noisy rooms to avoid

Top-floor rooms (5th floor) can be affected by roof/attic noise
Street-facing rooms exposed to nightlife noise from adjacent bars, shots bar, and drunk patrons especially late nights and weekends
Rooms near lift/elevator may experience noise from door slamming and guest movement

Extra charges guests were surprised by

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Character & facilities

Design & character 5% of reviews mention design

Boutique hotel with modern, tasteful, and stylish design throughout
Carefully curated contemporary interiors with high-quality furnishings and attention to detail
Beautiful internal patio and courtyard garden as a design focal point

Gym & fitness Basic

Gym room is very small (approximately 10 square meters or smaller)
Lacks essential equipment and facilities for meaningful workout

Family facilities

Cribs/cots available and nicely prepared for infants
Family rooms accommodating 3+ guests comfortably
Sofa beds in some room categories for child accommodation
Packed breakfast available for early departures with families

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