How is Sun & Snow Premium in Novum City Center rated?

Sun & Snow Premium in Novum City Center scores 9.0/10 on Booking.com and 3.5/5 on Google.

How many guest reviews were analysed for Sun & Snow Premium in Novum City Center?

HotelShortlist analysed 12 guest reviews for Sun & Snow Premium in Novum City Center to build this verified profile.

Is Sun & Snow Premium in Novum City Center a 4-star hotel?

Yes — Sun & Snow Premium in Novum City Center is a 4-star property in Krakow.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Krakow

Sun & Snow Premium in Novum City Center

Name: Sun & Snow Premium in Novum City Center
Address: Krakow

★★★★

9.0

Booking score

3.5

Google rating

Total reviews

★★★★

Star rating

≈2023

Built / renovated

Engine scores ·Newness ≈2023 ·Location 3.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Sun & Snow Premium in Novum City Center Worth It? The Honest Verdict

9.0/10 Booking.com3.5/5 Google12 reviews read4-star

As of 26 October 2026, 12 guest reviews give Sun & Snow Premium in Novum City Center 9.0/10 on Booking.com and 3.5/5 on Google.

Most-repeated praise: Apartments are clean, nicely furnished, and well-decorated with modern aesthetics and thoughtful layout 2 reviews.

Complaints

What Do Guests Complain About at Sun & Snow Premium in Novum City Center?

Severe cleanliness failures including thick dust on furniture and shelves, foul odors from spoiled food or mold, and dishes left dirty and smelly in the kitchenette 2 reviews
Booking misrepresentation: apartments advertised with specific bedroom counts (e.g., 2 bedrooms) actually have only 1 bed and a sofa, leaving guests to sleep on hard furniture with inadequate bedding
Main shower broken or non-functional, with no toiletries provided (no shampoo, shower gel, or slippers)

What guests praise

Sun & Snow Premium in Novum City Center Reviews — What Guests Actually Say vs the Marketing

Sun & Snow Premium in Novum City Center sells itself as a 4-star hotel. What guests repeat most:

Apartments are clean, nicely furnished, and well-decorated with modern aesthetics and thoughtful layout 2 reviews
Excellent location near the Old Town with a 10-minute walk from the railway station and easy city access
Kitchenette is well-equipped with essential appliances including refrigerator with freezer, dishwasher, iron, and vacuum

Method

How HotelShortlist Researched Sun & Snow Premium in Novum City Center

We read 12 public guest reviews of Sun & Snow Premium in Novum City Center, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-26. If you represent Sun & Snow Premium in Novum City Center and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Apartments are clean, nicely furnished, and well-decorated with modern aesthetics and thoughtful layout (2×)

Excellent location near the Old Town with a 10-minute walk from the railway station and easy city access (1×)

Kitchenette is well-equipped with essential appliances including refrigerator with freezer, dishwasher, iron, and vacuum (1×)

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Members see this finding in full Members see this finding in full Members see this finding in full Members see (1×)

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3 more positive findings visible to members.

Watch-outs · 8 recorded

Severe cleanliness failures including thick dust on furniture and shelves, foul odors from spoiled food or mold, and dishes left dirty and smelly in the kitchenette (2×)

Booking misrepresentation: apartments advertised with specific bedroom counts (e.g., 2 bedrooms) actually have only 1 bed and a sofa, leaving guests to sleep on hard furniture with inadequate bedding (1×)

Main shower broken or non-functional, with no toiletries provided (no shampoo, shower gel, or slippers) (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Mem (1×)

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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full M (1×)

5 more watch-outs are visible to members.

What guests report

Bed & mattress

Sofa serves as bed in some units; hard and uncomfortable with inadequate bedding (1 small pillow and 1 sheet for 2 adults)

Bathroom & water

Main shower broken; no hot water issues mentioned; no toiletries provided

Local knowledge

Call before 9:00 a.m. or expect no answer—business hours are limited and inflexible.

Do not request early check-in; the hotel strictly enforces 4:00 p.m. check-in with no exceptions or hour-earlier compromises.

Prepare for a security deposit payment via third-party link (not Booking.com) before receiving access code—budget 30+ minutes for confirmation.

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Room intel

Extra charges guests were surprised by

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