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Flagged
Elevated noise complaints in reviews
Magland
MGM Hôtels & Résidences Hôtel Alhena
★★★★
Engine scores
·Newness ≈2023
·Location 4.3
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
Verdict
Is MGM Hôtels & Résidences Hôtel Alhena Worth It? The Honest Verdict
9.0/10 Booking.com4.3/5 Google62 reviews read4-star
As of 11 September 2026, 62 guest reviews give MGM Hôtels & Résidences Hôtel Alhena 9.0/10 on Booking.com and 4.3/5 on Google.
Most-repeated praise: Exceptional ski-in/ski-out location directly at base of Grandes Platières lift and Michalet carpet, making morning departures effortless and day-end returns immediate 18 reviews.
Pest check
Bed Bugs and Pest Reports at MGM Hôtels & Résidences Hôtel Alhena — What 62 Reviews Say
None of the 62 guest reviews we read for MGM Hôtels & Résidences Hôtel Alhena mention bed bugs, cockroaches, mice or other pests.
Complaints
Noise and Room Complaints at MGM Hôtels & Résidences Hôtel Alhena: Which Rooms to Avoid
- Unfinished construction with visible incomplete exterior facade, exposed insulation and pipework, non-operational external lift, and interior water damage upon opening despite premium pricing 6 reviews
- Poor quality finishing throughout including warped skirtings that fall off, cracked bathroom grouting with open seams allowing water infiltration, loose shower screen hinges, and damaged wall paneling 5 reviews
- Inadequate housekeeping with dirty floors in common areas, unclean apartments at turnover, unwashed items left in wardrobes, and incomplete cleaning of rooms during stay 5 reviews
Rooms to avoid
- Building B bedrooms facing slopes (nightly piste-bully grooming noise)
- Rooms adjacent to main entrance and corridor areas (elevator noise and guest traffic)
- Ground floor near reception and common areas (constant door slamming and staff activity)
What guests praise
MGM Hôtels & Résidences Hôtel Alhena Reviews — What Guests Actually Say vs the Marketing
MGM Hôtels & Résidences Hôtel Alhena sells itself as a 4-star hotel. What guests repeat most:
- Exceptional ski-in/ski-out location directly at base of Grandes Platières lift and Michalet carpet, making morning departures effortless and day-end returns immediate 18 reviews
- Stunning panoramic views of snow-covered pistes and Mont-Blanc from south-facing balconies, particularly magical during breakfast and sunset hours 16 reviews
- Premium wellness spa complex with heated indoor pool, jacuzzi, hammam, sauna, sensory shower, and professional massage services providing exceptional post-ski relaxation 15 reviews
Room requests
Which Room Should You Ask For at MGM Hôtels & Résidences Hôtel Alhena?
Ask for
- Building A bedrooms facing town side (away from piste grooming machinery noise)
- Higher floors (3rd floor or above) away from ground-level hallway disturbance
Method
How HotelShortlist Researched MGM Hôtels & Résidences Hôtel Alhena
We read 62 public guest reviews of MGM Hôtels & Résidences Hôtel Alhena, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-11. If you represent MGM Hôtels & Résidences Hôtel Alhena and believe something here is wrong, write to members@hotelshortlist.com and we will review it.
What guests love
Exceptional ski-in/ski-out location directly at base of Grandes Platières lift and Michalet carpet, making morning departures effortless and day-end returns immediate (18×)
Stunning panoramic views of snow-covered pistes and Mont-Blanc from south-facing balconies, particularly magical during breakfast and sunset hours (16×)
Premium wellness spa complex with heated indoor pool, jacuzzi, hammam, sauna, sensory shower, and professional massage services providing exceptional post-ski relaxation (15×)
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5 more positive findings visible to members.
Watch-outs · 8 recorded
Unfinished construction with visible incomplete exterior facade, exposed insulation and pipework, non-operational external lift, and interior water damage upon opening despite premium pricing (6×)
Poor quality finishing throughout including warped skirtings that fall off, cracked bathroom grouting with open seams allowing water infiltration, loose shower screen hinges, and damaged wall paneling (5×)
Inadequate housekeeping with dirty floors in common areas, unclean apartments at turnover, unwashed items left in wardrobes, and incomplete cleaning of rooms during stay (5×)
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5 more watch-outs are visible to members.
Parking note. Comfortable — Underground parking is spacious, secure, heated in winter, with EV charging stations and easy access via elevator for luggage.
Review history 62 dated reviews · 2023-12 → 2026-08
Monthly average (1–5)Smoothed trend
Review counts: 62 Google
What guests report
View
South-facing balconies in Buildings A and B offer exceptional piste and Mont-Blanc views; rooms facing town side (Building A) are quieter but miss ski slopes
Bed & mattress
Excellent quality mattresses and linens described as comfortable and conducive to rest
Bathroom & water
Two separate bathrooms in larger units; large showers and tubs; good water pressure and hot water; some sèche-serviettes non-functional at opening but later repaired
Wi-Fi
Slept poorly at opening; no updates in recent reviews so likely improved
Breakfast
Expensive at 24€ per person; pastries from reception are easier option; baguettes disappointing; excellent views from restaurant if purchased
AC / heating
Efficient heating in apartments; sauna/hammam area overheated; some permanent soufflerie (ventilation) non-adjustable and noisy
Elevator
Available
Local knowledge
Use your apartment balcony ledge as a fridge in winter—netting prevents items falling; ask reception for pastry delivery each morning instead of restaurant breakfast
Request Building A over Building B if sensitive to noise: Building A's bedrooms face town side (quieter from piste machinery), while Building B sleeps face the slopes (nightly grooming noise)
Book room at least 3rd floor or higher to minimize ground-level street and hallway disturbance from guests returning late from après-ski
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Members see the full detail. Ask for an introduction
Room intel
Quiet rooms / wings
- Building A bedrooms facing town side (away from piste grooming machinery noise)
- Higher floors (3rd floor or above) away from ground-level hallway disturbance
Noisy rooms to avoid
- Building B bedrooms facing slopes (nightly piste-bully grooming noise)
- Rooms adjacent to main entrance and corridor areas (elevator noise and guest traffic)
- Ground floor near reception and common areas (constant door slamming and staff activity)
Extra charges guests were surprised by
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Members see the full detail. Ask for an introduction
Character & facilities
Design & character 3% of reviews mention design
- Concrete and aluminum aesthetic reflects Flaine's modern mountain architecture
- Interior contrasts dramatically with austere exterior with soignée modern décor and careful color schemes
Gym & fitness Decent
- Dedicated fitness room with newer Technogym equipment including cardio machines and weights
- Pleasant climate-controlled space with water fountain and hand sanitizer
- Agréable and clean but limited size and variety compared to resort standards
Family facilities
- Game room with billiards and foosball
- Heated indoor pool with shallow areas and floaties (though adult-only jacuzzi often violated by children)
- Wide balconies safe for families with views
- Ski storage and warming equipment at child height
Rooms & categories
2 room types
4 photosBEST VALUE
Deluxe Room
Deluxe Room
HeatingNon-SmokingTelevisionIron/ironing board (on request)Soundproofed roomsChange of bed sheets (on request)
6 photosOPTION 2
Family
Family
WiFi speed - 25+ MbpsTowels providedHighchairHeatingBedsheets providedNon-Smoking
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