How is Hotel Kaya rated?

Hotel Kaya scores 9.0/10 on Booking.com and 4.5/5 on Google.

How many guest reviews were analysed for Hotel Kaya?

HotelShortlist analysed 500 guest reviews for Hotel Kaya to build this verified profile.

Is Hotel Kaya a 4-star hotel?

Yes — Hotel Kaya is a 4-star property in Méribel.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Méribel

Hotel Kaya

Name: Hotel Kaya
Address: Méribel

★★★★

9.0

Booking score

4.5

Google rating

238

Total reviews

★★★★

Star rating

≈2016

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2016 ·Location 4.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Hotel Kaya Worth It? The Honest Verdict

9.0/10 Booking.com4.5/5 Google500 reviews read4-star

As of 22 August 2026, 500 guest reviews give Hotel Kaya 9.0/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Exceptional, lavish breakfast with unlimited fresh pastries, freshly cooked omelets and eggs prepared by the chef, cold meats, cheeses, salmon, and endless variety praised as 'never-ending' and 'top of the league' 95 reviews.

Complaints

Noise and Room Complaints at Hotel Kaya: Which Rooms to Avoid

Catastrophically slow dinner service with 60–120 minute waits for food to arrive, leaving hungry children and families in distress despite reservations 7 reviews
Rude, dismissive reception staff refusing dinner to hotel guests claiming no availability, showing zero empathy or willingness to find solutions 4 reviews
Arrogant, verbally abusive management and director toward guests, with threats of physical confrontation and refusal to address complaints 3 reviews

Rooms to avoid

Ground floor/basement rooms (Level -1) near garage entrance and loading dock
Rooms on street-facing side near truck access points
Rooms with poor door seals causing hall and lift noise to penetrate

What guests praise

Hotel Kaya Reviews — What Guests Actually Say vs the Marketing

Hotel Kaya sells itself as a 4-star hotel. What guests repeat most:

Exceptional, lavish breakfast with unlimited fresh pastries, freshly cooked omelets and eggs prepared by the chef, cold meats, cheeses, salmon, and endless variety praised as 'never-ending' and 'top of the league' 95 reviews
Ideal ski-in/ski-out location at Reberty 2000 with direct slope access and easy return to hotel after a day of skiing 88 reviews
Extremely friendly, attentive, and professional staff across all departments (reception, restaurant, bar, housekeeping, ski shop) who go out of their way to accommodate requests and make guests feel at home 91 reviews

Room requests

Which Room Should You Ask For at Hotel Kaya?

Ask for

Upper floors away from street and loading zone
Rooms not facing garage access or street-side loading areas

Method

How HotelShortlist Researched Hotel Kaya

We read 500 public guest reviews of Hotel Kaya, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-22. If you represent Hotel Kaya and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional, lavish breakfast with unlimited fresh pastries, freshly cooked omelets and eggs prepared by the chef, cold meats, cheeses, salmon, and endless variety praised as 'never-ending' and 'top of the league' (95×)

Ideal ski-in/ski-out location at Reberty 2000 with direct slope access and easy return to hotel after a day of skiing (88×)

Extremely friendly, attentive, and professional staff across all departments (reception, restaurant, bar, housekeeping, ski shop) who go out of their way to accommodate requests and make guests feel at home (91×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Catastrophically slow dinner service with 60–120 minute waits for food to arrive, leaving hungry children and families in distress despite reservations (7×)

Rude, dismissive reception staff refusing dinner to hotel guests claiming no availability, showing zero empathy or willingness to find solutions (4×)

Arrogant, verbally abusive management and director toward guests, with threats of physical confrontation and refusal to address complaints (3×)

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5 more watch-outs are visible to members.

Parking note. Problematic — Paid garage parking with serious security issues (unlocked, unsecured vehicles left accessible); alternative outdoor parking difficult for disabled guests; some guest reservations forgotten at arrival.

What guests report

View

Rooms with balcony views of slopes and surrounding mountains (higher floors and slope-facing suites have best views; ground floor and street-side rooms have minimal or obstructed views)

Bed & mattress

Premium comfortable bedding with high-quality mattresses consistently praised across reviews

Bathroom & water

Functional with adequate facilities; water pressure and hot water generally reliable, though some rooms lack bathtubs (shower-only) and bathroom door seals can be poor

Wi-Fi

Not mentioned in reviews

Breakfast

Exceptional quality and abundance with fresh pastries, cooked items, and variety; highly worth it and consistently praised as best part of stay

AC / heating

Heating system functional; one guest noted ventilation noise in spa area; no air conditioning mentioned as problematic in summer

Elevator

Available

Local knowledge

Request a room on higher floors away from street side and loading zones to avoid 4am truck noise and hallway disturbance

Book the ski rental shop inside the hotel for equipment—competitive pricing with discounts and new gear available; Rosaël Sport staff speak English

Purchase ski passes at hotel reception to avoid resort lift queues, but family passes must be ordered 2 days in advance

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Room intel

Quiet rooms / wings

Upper floors away from street and loading zone
Rooms not facing garage access or street-side loading areas

Noisy rooms to avoid

Ground floor/basement rooms (Level -1) near garage entrance and loading dock
Rooms on street-facing side near truck access points
Rooms with poor door seals causing hall and lift noise to penetrate

Extra charges guests were surprised by

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Character & facilities

Design & character 1% of reviews mention design

Recently renovated with modern mountain aesthetic and contemporary interior that feels warm and cosy
Thoughtfully decorated common areas including cozy fireplace bar and well-designed lobby
Chalet-style architecture with stylish, individually decorated rooms that feel like a boutique property

Family facilities

Heated children's swimming pool
Kids club (not always open outside school holidays)
Game room and playroom (availability varies)
Kids ski schools 100m away

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