How is Grand Hotel et de Milan rated?

Grand Hotel et de Milan scores 9.1/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for Grand Hotel et de Milan?

HotelShortlist analysed 500 guest reviews for Grand Hotel et de Milan to build this verified profile.

Is Grand Hotel et de Milan a 5-star hotel?

Yes — Grand Hotel et de Milan is a 5-star property in Milano.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Milano

Grand Hotel et de Milan

Name: Grand Hotel et de Milan
Address: Milano

★★★★★

9.1

Booking score

4.7

Google rating

1,116

Total reviews

★★★★★

Star rating

Highest floor guests reported

Noise mentions

Engine scores ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Grand Hotel et de Milan Worth It? The Honest Verdict

9.1/10 Booking.com4.7/5 Google500 reviews read5-star

As of 1 October 2026, 500 guest reviews give Grand Hotel et de Milan 9.1/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptionally attentive and warm staff who go out of their way to fulfill requests, remember guest preferences, and create a genuinely welcoming atmosphere throughout the stay. 127 reviews.

Complaints

Noise and Room Complaints at Grand Hotel et de Milan: Which Rooms to Avoid

Air conditioning system is ineffective and not a true AC unit; guests wake overheated despite front-desk adjustments, leading to multiple room changes and sleep deprivation. 6 reviews
Breakfast quality is disappointing and inconsistent for the price point—scrambled eggs are watery, food tastes old or like leftovers, and offerings are insufficient for a 5-star hotel. 9 reviews
Severe overbooking issue: confirmed booking with no room available, no manager apology, minimal compensation, and no assistance in finding alternative accommodation during Salone.

Rooms to avoid

Top-floor rooms with street noise from trams and nightclubs ([62], [91])
Second-floor rooms hear morning restaurant/delivery noise ([79])
Street-facing rooms near tram line and via Manzoni activity

What guests praise

Grand Hotel et de Milan Reviews — What Guests Actually Say vs the Marketing

Grand Hotel et de Milan sells itself as a 5-star hotel. What guests repeat most:

Exceptionally attentive and warm staff who go out of their way to fulfill requests, remember guest preferences, and create a genuinely welcoming atmosphere throughout the stay. 127 reviews
Outstanding location in the heart of Milan's fashion district, within walking distance of the Duomo, La Scala, luxury shopping, and easily accessible by metro. 98 reviews
Rich historic charm and authenticity as Milan's oldest hotel with deep cultural significance—home to Giuseppe Verdi for 27 years and Maria Callas for 3 years. 79 reviews

Room requests

Which Room Should You Ask For at Grand Hotel et de Milan?

Ask for

Upper floors away from street side ([32] mentioned Verdi room as quiet)
Interior-facing rooms away from tram and nightclub noise

Method

How HotelShortlist Researched Grand Hotel et de Milan

We read 500 public guest reviews of Grand Hotel et de Milan, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-01. If you represent Grand Hotel et de Milan and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally attentive and warm staff who go out of their way to fulfill requests, remember guest preferences, and create a genuinely welcoming atmosphere throughout the stay. (127×)

Outstanding location in the heart of Milan's fashion district, within walking distance of the Duomo, La Scala, luxury shopping, and easily accessible by metro. (98×)

Rich historic charm and authenticity as Milan's oldest hotel with deep cultural significance—home to Giuseppe Verdi for 27 years and Maria Callas for 3 years. (79×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Air conditioning system is ineffective and not a true AC unit; guests wake overheated despite front-desk adjustments, leading to multiple room changes and sleep deprivation. (6×)

Breakfast quality is disappointing and inconsistent for the price point—scrambled eggs are watery, food tastes old or like leftovers, and offerings are insufficient for a 5-star hotel. (9×)

Severe overbooking issue: confirmed booking with no room available, no manager apology, minimal compensation, and no assistance in finding alternative accommodation during Salone. (1×)

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5 more watch-outs are visible to members.

What guests report

View

Street-facing rooms have tram and nightclub noise; suites with balconies offer better light and space

Bed & mattress

Exceptionally comfortable mattresses and high-quality linens (Egyptian cotton); pillow menu available

Bathroom & water

Large bathtubs and standing showers; hot water reliable; Ortigia toiletries provided

Wi-Fi

Good connectivity; occasional evening drops reported ([89])

Breakfast

Mixed reviews—high quality when freshly prepared (pastries, fresh juices) but portions limited and scrambled eggs often watery

AC / heating

Unreliable—system not true air conditioning; only blows warm air; front desk controls temperature; multiple guest complaints of overheating

Elevator

yes—original wood-interior elevators; functional but part of historic charm, not modern efficiency

Local knowledge

Request a renovated room—ask specifically for rooms updated to 2024 standards; older rooms can feel dated and have temperature control issues ([60]).

Book a suite with balcony for dramatically more spacious experience; standard rooms feel cramped by American standards ([61], [110]).

Arrive with detailed AC/heating preferences; the system is not a true air-conditioning unit and requires front desk adjustment ([62]).

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Room intel

Quiet rooms / wings

Upper floors away from street side ([32] mentioned Verdi room as quiet)
Interior-facing rooms away from tram and nightclub noise

Noisy rooms to avoid

Top-floor rooms with street noise from trams and nightclubs ([62], [91])
Second-floor rooms hear morning restaurant/delivery noise ([79])
Street-facing rooms near tram line and via Manzoni activity

Extra charges guests were surprised by

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Character & facilities

Design & character 9% of reviews mention design

Belle Époque and Liberty architecture with eclectic classical furnishings preserved authentically
Museum-quality period interiors with intentional historical details and thoughtful curation
Original wooden elevators, grand staircases, and elegant lobbies designed for visual drama

Gym & fitness Basic

Small functional fitness corner mentioned ([125]) as lacking spa and full facilities expected at 5-star
No guest reviews provide detailed gym equipment descriptions
Acknowledged as inadequate compared to luxury competitors

Family facilities

Accommodated family groups with multiple rooms ([51])
Children reported having positive experiences during stays ([10])
Described as family-welcoming with dog-friendly policies ([161])
No specific children's amenities (no playroom, kids club, or children's menu mentioned)

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