How many guest reviews were analysed for Palazzo Touring Club Milan A Radisson Collection Hotel?

HotelShortlist analysed 500 guest reviews for Palazzo Touring Club Milan A Radisson Collection Hotel to build this verified profile.

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4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Milano

Palazzo Touring Club Milan A Radisson Collection Hotel

Name: Palazzo Touring Club Milan A Radisson Collection Hotel
Address: Milano

★★★★★

9.1

Booking score

4.6

Google rating

678

Total reviews

★★★★★

Star rating

Highest floor guests reported

Noise mentions

Engine scores ·Location 4.6

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

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Verdict

Is Palazzo Touring Club Milan A Radisson Collection Hotel Worth It? The Honest Verdict

9.1/10 Booking.com4.6/5 Google500 reviews read5-star

As of 1 October 2026, 500 guest reviews give Palazzo Touring Club Milan A Radisson Collection Hotel 9.1/10 on Booking.com and 4.6/5 on Google.

Most-repeated praise: Staff professionalism and genuine warmth, with multiple team members (Ketiana, Adel, Mustafa, Alice, Enrico, Flavio, Chanoah, Mazen, Kawtar) specifically praised for going above and beyond with personalized service, attentiveness, and restaurant/shopping recommendations 98 reviews.

Complaints

Noise and Room Complaints at Palazzo Touring Club Milan A Radisson Collection Hotel: Which Rooms to Avoid

Theft of personal items from rooms (hair straighteners, Dyson stylers, jewelry, perfume, blankets) with inadequate security response, lack of investigation follow-up, and management refusing to acknowledge or resolve incidents despite multiple guest complaints 9 reviews
Critical security failures including non-functional electronic door locks that open without key card, rooms accessible to unauthorized personnel, and staff responding defensively rather than apologizing when guests report safety issues 2 reviews
Cleanliness and hygiene problems including dirty bed linens with hair upon check-in, mold or dark buildup in shower corners, visibly stained sheets, bedbugs on towels, dirty cups and used amenities not replaced, overall unsanitary conditions in rooms 8 reviews

Rooms to avoid

Rooms overlooking Corso Italia (main street) experience traffic noise
Hallway near main entrance with early morning housekeeping noise
Ground floor areas near breakfast room and bar can be disruptive

What guests praise

Palazzo Touring Club Milan A Radisson Collection Hotel Reviews — What Guests Actually Say vs the Marketing

Palazzo Touring Club Milan A Radisson Collection Hotel sells itself as a 5-star hotel. What guests repeat most:

Staff professionalism and genuine warmth, with multiple team members (Ketiana, Adel, Mustafa, Alice, Enrico, Flavio, Chanoah, Mazen, Kawtar) specifically praised for going above and beyond with personalized service, attentiveness, and restaurant/shopping recommendations 98 reviews
Exceptional breakfast quality and variety, highlighted by fresh pastries, tiramisu, made-to-order omelets, and option to dine in a beautiful courtyard garden setting despite limited seating in main area 67 reviews
Perfect central location within a 5-10 minute walk of the Duomo and major shopping areas like Galleria Vittorio Emanuele II, yet far enough removed from chaotic tourist crowds to maintain peace and quiet 112 reviews

Room requests

Which Room Should You Ask For at Palazzo Touring Club Milan A Radisson Collection Hotel?

Ask for

Upper floors and courtyard-facing rooms reported as quieter
Room 120 praised for location with large balcony and street view with good soundproofing
Rooms away from Corso Italia main street

Method

How HotelShortlist Researched Palazzo Touring Club Milan A Radisson Collection Hotel

We read 500 public guest reviews of Palazzo Touring Club Milan A Radisson Collection Hotel, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-01. If you represent Palazzo Touring Club Milan A Radisson Collection Hotel and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Staff professionalism and genuine warmth, with multiple team members (Ketiana, Adel, Mustafa, Alice, Enrico, Flavio, Chanoah, Mazen, Kawtar) specifically praised for going above and beyond with personalized service, attentiveness, and restaurant/shopping recommendations (98×)

Exceptional breakfast quality and variety, highlighted by fresh pastries, tiramisu, made-to-order omelets, and option to dine in a beautiful courtyard garden setting despite limited seating in main area (67×)

Perfect central location within a 5-10 minute walk of the Duomo and major shopping areas like Galleria Vittorio Emanuele II, yet far enough removed from chaotic tourist crowds to maintain peace and quiet (112×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Theft of personal items from rooms (hair straighteners, Dyson stylers, jewelry, perfume, blankets) with inadequate security response, lack of investigation follow-up, and management refusing to acknowledge or resolve incidents despite multiple guest complaints (9×)

Critical security failures including non-functional electronic door locks that open without key card, rooms accessible to unauthorized personnel, and staff responding defensively rather than apologizing when guests report safety issues (2×)

Cleanliness and hygiene problems including dirty bed linens with hair upon check-in, mold or dark buildup in shower corners, visibly stained sheets, bedbugs on towels, dirty cups and used amenities not replaced, overall unsanitary conditions in rooms (8×)

5 more watch-outs are visible to members.

Parking note. Problematic — Parking is available but expensive at €60/day with valet service; some guests found it costly and inconvenient for a 5-star property.

What guests report

View

Courtyard-facing rooms quieter; some premium rooms with large balconies overlooking Milan streets; varies by floor and room selection

Bed & mattress

Generally comfortable and well-maintained though some guests noted pillows are hard; junior suite loft beds particularly praised

Bathroom & water

Good water pressure, hot water reliable, modern fixtures, luxury toiletries; some reports of dark buildup in corners requiring cleaning attention

Wi-Fi

Not mentioned in reviews; unknown reliability

Breakfast

High quality and diverse including fresh pastries, tiramisu, made-to-order items, option for courtyard dining; charging extra €12-18 for add-ons to basic omelet unpopular; some guests felt portions limited for price

AC / heating

Inconsistent performance; multiple reports of AC not cooling adequately or running slowly; some units function poorly despite adjustments; city regulations limit cooling

Elevator

Unreliable

Local knowledge

Request a room overlooking the courtyard or upper floors away from Corso Italia street to minimize traffic noise

Take breakfast in the beautiful garden/patio area when weather permits; seating in main breakfast room is cramped and chaotic

Ask for early room assignment upon arrival; housekeeping can accommodate if you call ahead rather than waiting for standard check-in

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Room intel

Quiet rooms / wings

Upper floors and courtyard-facing rooms reported as quieter
Room 120 praised for location with large balcony and street view with good soundproofing
Rooms away from Corso Italia main street

Noisy rooms to avoid

Rooms overlooking Corso Italia (main street) experience traffic noise
Hallway near main entrance with early morning housekeeping noise
Ground floor areas near breakfast room and bar can be disruptive

Extra charges guests were surprised by

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Character & facilities

Design & character 17% of reviews mention design

Historic 1915 palazzo blending classical architecture with contemporary luxury and modern design
High ceilings, elegant interiors, artistic details, thoughtful ambient lighting throughout
Well-maintained heritage building with refined ambiance that feels both historic and fresh

Gym & fitness Basic

Small but functional gym with basic equipment including cardio machines and punching bag
Emotional shower and sauna facilities available on-site
Adequate for light fitness but limited equipment selection

Family facilities

Welcome ice cream offered to children upon arrival
Adjacent to public parks and child-accessible attractions within walking distance
Family rooms available with multiple beds and configurations
Restaurant with family-friendly seating and accommodation for dietary needs

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