Elena scores 9.1/10 on Booking.com and 4.5/5 on Google.

How many guest reviews were analysed for Elena?

HotelShortlist analysed 74 guest reviews for Elena to build this verified profile.

Is Elena a 3-star hotel?

Yes — Elena is a 3-star property in Palanga.

How do I get the member rate?

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Assessment visible · Rates members only

HotelShortlist rating

1.5/5

Not on the HotelShortlist: Noise complaints in 4% of guest reviews; Guests report hidden fees.

Palanga

Elena

Name: Elena
Address: Palanga

★★★

9.1

Booking score

4.5

Google rating

Total reviews

★★★

Star rating

Lena, Zita

Owner

Noise mentions

Engine scores ·Location 4.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Elena Worth It? The Honest Verdict

9.1/10 Booking.com4.5/5 Google74 reviews read3-star

As of 20 August 2026, 74 guest reviews give Elena 9.1/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Exceptionally clean and well-maintained rooms with frequent daily housekeeping and fresh towel replacements 22 reviews.

Complaints

What Do Guests Complain About at Elena?

Aggressive and hostile staff behavior including accusations of lying, refusal to honor agreed bookings, threats to forcibly remove luggage, and emotionally manipulative confrontations
Misleading online descriptions and photographs that do not accurately represent actual room conditions, amenities, and layouts 2 reviews
Unexpectedly high charges including per-child fees (10 EUR/night), pillow surcharges, and room upgrades that push final bill above initially agreed prices 2 reviews

What guests praise

Elena Reviews — What Guests Actually Say vs the Marketing

Elena sells itself as a 3-star hotel. What guests repeat most:

Exceptionally clean and well-maintained rooms with frequent daily housekeeping and fresh towel replacements 22 reviews
Warm, welcoming, and helpful owners (particularly Lena and Zita) who provide genuine local tips and go out of their way to make guests comfortable 18 reviews
Peaceful, quiet location set back from main streets and perfect for families seeking respite from tourist crowds 15 reviews

Method

How HotelShortlist Researched Elena

We read 74 public guest reviews of Elena, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-20. If you represent Elena and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally clean and well-maintained rooms with frequent daily housekeeping and fresh towel replacements (22×)

Warm, welcoming, and helpful owners (particularly Lena and Zita) who provide genuine local tips and go out of their way to make guests comfortable (18×)

Peaceful, quiet location set back from main streets and perfect for families seeking respite from tourist crowds (15×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Aggressive and hostile staff behavior including accusations of lying, refusal to honor agreed bookings, threats to forcibly remove luggage, and emotionally manipulative confrontations (1×)

Misleading online descriptions and photographs that do not accurately represent actual room conditions, amenities, and layouts (2×)

Unexpectedly high charges including per-child fees (10 EUR/night), pillow surcharges, and room upgrades that push final bill above initially agreed prices (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Member (2×)

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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Member (1×)

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5 more watch-outs are visible to members.

Parking note. Adequate — Guests report parking available on grassy lawn in courtyard with plenty of space, though not a dedicated garage or premium lot.

What guests report

View

Mixed: some rooms face neighboring buildings/windows, others have garden views; side rooms have limited views

Bed & mattress

Large, comfortable beds; spacious double beds; pull-out sofa beds available in most units

Bathroom & water

Modern with bathtubs and shower cabins; adequate hot water pressure; fully equipped with amenities

AC / heating

Limited heating in cooler seasons; rooms can feel cold if outside temperature is low

Local knowledge

Call ahead before arrival to confirm check-in time and get property access arranged smoothly

Beach is 30 minutes walking (1.5 km), not the 11 minutes sometimes advertised; plan travel accordingly

Request upgrade to larger room if traveling with baby; confirm crib/baby bed is functional before accepting room

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Room intel

Extra charges guests were surprised by

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Character & facilities

Family facilities

Playground equipment and swings
Trampoline
Sandbox
Cots and baby beds available

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