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HotelShortlist rating
1/5

Not on the HotelShortlist: Cockroaches, mice or other pests mentioned in 1 guest review; Guests report hidden fees.

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Pest reports found in reviews
Paris

Norman Paris Hotel & Spa

★★★★★
9.0
Booking score
4.6
Google rating
180
Total reviews
★★★★★
Star rating
≈2023
Built / renovated
5+
Highest floor guests reported
3%
Noise mentions
Engine scores ·Newness ≈2023 ·Location 4.6
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
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Verdict

Is Norman Paris Hotel & Spa Worth It? The Honest Verdict

9.0/10 Booking.com4.6/5 Google180 reviews read5-star

As of 20 September 2026, 180 guest reviews give Norman Paris Hotel & Spa 9.0/10 on Booking.com and 4.6/5 on Google.

Most-repeated praise: Exceptional staff hospitality with genuine warmth and attentiveness; staff consistently go above and beyond by anticipating needs, arranging last-minute restaurant reservations, securing taxis, and remembering guest preferences across multiple stays 87 reviews.

Pest check

Bed Bugs and Pest Reports at Norman Paris Hotel & Spa — What 180 Reviews Say

1 of the 180 guest reviews we read for Norman Paris Hotel & Spa mentions cockroaches, mice or other insects. The reviews are dated October 2023. These are guest reports, not inspection results. Members see the verbatim quotes.

Complaints

Noise and Room Complaints at Norman Paris Hotel & Spa: Which Rooms to Avoid

  • Multiple reports of theft from guest rooms including stolen jewelry, earrings, AirPods, and handbags by housekeeping or room service staff, with management offering inadequate compensation and avoiding police involvement 4 reviews
  • Inadequate fitness facilities consisting of only one rowing machine and minimal free weights in a tiny space, contradicting the hotel's wellness positioning and falling below five-star standards 2 reviews
  • Poor breakfast value and quality at standard rate despite premium pricing; small menu selection, stale/non-fresh pastries on Too Good To Go discounted boxes, plastic yogurt cups, and insufficient variety 3 reviews
Rooms to avoid
  • Rooms facing or near Champs-Élysées side experience street noise and early morning construction sounds
  • Rooms during major events (Champions League finale) experience outdoor noise/fireworks
What guests praise

Norman Paris Hotel & Spa Reviews — What Guests Actually Say vs the Marketing

Norman Paris Hotel & Spa sells itself as a 5-star hotel. What guests repeat most:

  • Exceptional staff hospitality with genuine warmth and attentiveness; staff consistently go above and beyond by anticipating needs, arranging last-minute restaurant reservations, securing taxis, and remembering guest preferences across multiple stays 87 reviews
  • Prime central location just steps from Champs-Élysées, Arc de Triomphe, and multiple métro stations while maintaining a remarkably peaceful and quiet atmosphere on a side street away from tourist chaos 78 reviews
  • Spacious, modern rooms with elegant design, high-quality linens, impeccable cleanliness, and thoughtful details that feel more generous than typical Parisian hotel rooms which are notoriously small 68 reviews
Room requests

Which Room Should You Ask For at Norman Paris Hotel & Spa?

Ask for
  • Rooms on side street away from Champs-Élysées are quieter
  • Sky suite (rooftop 2-bedroom) noted as quiet
  • Corner suite rooms with additional entry buffer to hallway
Method

How HotelShortlist Researched Norman Paris Hotel & Spa

We read 180 public guest reviews of Norman Paris Hotel & Spa, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-20. If you represent Norman Paris Hotel & Spa and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional staff hospitality with genuine warmth and attentiveness; staff consistently go above and beyond by anticipating needs, arranging last-minute restaurant reservations, securing taxis, and remembering guest preferences across multiple stays (87×)
Prime central location just steps from Champs-Élysées, Arc de Triomphe, and multiple métro stations while maintaining a remarkably peaceful and quiet atmosphere on a side street away from tourist chaos (78×)
Spacious, modern rooms with elegant design, high-quality linens, impeccable cleanliness, and thoughtful details that feel more generous than typical Parisian hotel rooms which are notoriously small (68×)
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5 more positive findings visible to members.

Watch-outs · 8 recorded

Multiple reports of theft from guest rooms including stolen jewelry, earrings, AirPods, and handbags by housekeeping or room service staff, with management offering inadequate compensation and avoiding police involvement (4×)
Inadequate fitness facilities consisting of only one rowing machine and minimal free weights in a tiny space, contradicting the hotel's wellness positioning and falling below five-star standards (2×)
Poor breakfast value and quality at standard rate despite premium pricing; small menu selection, stale/non-fresh pastries on Too Good To Go discounted boxes, plastic yogurt cups, and insufficient variety (3×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this fin (2×)
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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members se (2×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (1×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Membe (2×)
5 more watch-outs are visible to members.
Guest sentiment — 180 rated reviews
91% positive (164)3% neutral (5)6% negative (11)

Review history 180 dated reviews · 2023-09 → 2026-09

123452023202420252026
Monthly average (1–5)Pest mentionSmoothed trendReview volume
Review counts: 180 Google

What the trend suggests

Emerging issue2024-11 – 2026-0972% confidence
Security/theft complaints appear sporadically but persistently across multiple quarters: a room service employee theft (100€ tax-free Fendi bag) in 2024-Q1; stolen items in 2024-Q4; and two major theft incidents in 2026-Q1 (jewelry + cash) and 2026-Q3 (Van Cleef earrings + AMEX card). While the majority of reviews remain positive (5★), the clustering of theft allegations from late 2023 onward, with acceleration in 2026, suggests an emerging housekeeping/staff security issue. This pattern is absent from early 2023 launch reviews.
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What guests report

View
Sky suite offers panoramic Parisian street views; standard rooms have limited views; junior corner suite has backyard view
Bed & mattress
Impeccable high-quality bedding and mattresses consistently praised; some king beds appear to be two twin beds pushed together without proper frame
Bathroom & water
High-quality bathrobes and amenities; Japanese Toto toilet praised; some reports of water pressure issues and lack of shower spray/handheld showerhead; drainage problems in spa areas
Wi-Fi
Mentioned positively but not detailed by guests
Breakfast
À la carte menu (not buffet) with fresh pastries and excellent espresso; croissants highlighted as exceptional; selection smaller than traditional five-star breakfast
AC / heating
Reliable climate control praised in most reviews; some rooms with barely functional AC and no fan alternatives in hot weather
Elevator
Unreliable

Hotel team

General Manager
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Sales Manager
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Assistant Housekeeper
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Guest Relations
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Guest Relations Supervisor
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Local knowledge

Request a room away from Champs-Élysées side if you are sensitive to street noise; the quieter side rooms overlook back streets
Book spa treatments in advance via phone call rather than email—email response is slow
Breakfast is à la carte menu, not buffet—plan what you want ahead or ask staff for recommendations
Members see this finding in full Members see this finding in full Memb
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Room intel

Quiet rooms / wings
  • Rooms on side street away from Champs-Élysées are quieter
  • Sky suite (rooftop 2-bedroom) noted as quiet
  • Corner suite rooms with additional entry buffer to hallway
Noisy rooms to avoid
  • Rooms facing or near Champs-Élysées side experience street noise and early morning construction sounds
  • Rooms during major events (Champions League finale) experience outdoor noise/fireworks
Extra charges guests were surprised by
  • Members see this finding in full Members see t
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Character & facilities

Design & character 13% of reviews mention design
  • Vintage yet modern aesthetic with stylish designer furniture and art
  • Sophisticated boutique interior resembling an upscale Parisian home
  • Tasteful modern art, polished style balanced with genuine warmth
Gym & fitness Basic
  • Only one rowing machine and minimal free weights in tiny space
  • Sister hotel gym slightly larger but still insufficient for five-star standard
  • Some guests found gym adequate with essentials well-maintained
Family facilities
  • Connected suites suitable for families of 5
  • Spacious junior suites with extra room for children
  • Family-friendly atmosphere noted by guests traveling with young children

Rooms & categories

10 room types
BEST VALUE
Cozy
Cozy
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 2
Double Or Twin Standard
Double Or Twin Standard
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 3
Superior
Superior
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 4
Twin/double Room
Twin/double Room
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 5
Deluxe
Deluxe
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 6
Junior Suite
Junior Suite
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 7
Junior Suite, Corner
Junior Suite, Corner
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 8
Suite
Suite
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 9
Suite, Terrace
Suite, Terrace
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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OPTION 10
Sky, Suite
Sky, Suite
Non-SmokingChampagne serviceIn-room climate control (heating)Turndown servicePremium beddingSoundproofed rooms
member rate per night
€———
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Questions about Norman Paris Hotel & Spa

How is Norman Paris Hotel & Spa rated?
Norman Paris Hotel & Spa scores 9.0/10 on Booking.com and 4.6/5 on Google.
How many guest reviews were analysed for Norman Paris Hotel & Spa?
HotelShortlist analysed 180 guest reviews for Norman Paris Hotel & Spa to build this verified profile.
Is Norman Paris Hotel & Spa a 5-star hotel?
Yes — Norman Paris Hotel & Spa is a 5-star property in Paris.
What do guests love about Norman Paris Hotel & Spa?
The most-mentioned positive in guest reviews: Exceptional staff hospitality with genuine warmth and attentiveness; staff consistently go above and beyond by anticipating needs, arranging last-minute restaurant reservations, securing taxis, and remembering guest preferences across multiple stays
How do I get the member rate?
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How Norman Paris Hotel & Spa Compares to Other Paris Hotels

Norman Paris Hotel & Spa: Booking.com 9.0/10, 5-star. Other researched hotels in Paris:

See all verified hotels in Paris →

Review data verified & refreshed 2026-09-20.