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Elevated noise complaints in reviews
Rīga, Riga
Aston Hotel Riga
★★★★
Engine scores
·Newness ≈2023
·Location 4.6
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
Verdict
Is Aston Hotel Riga Worth It? The Honest Verdict
9.1/10 Booking.com4.6/5 Google307 reviews read4-star
As of 22 August 2026, 307 guest reviews give Aston Hotel Riga 9.1/10 on Booking.com and 4.6/5 on Google.
Most-repeated praise: Outstanding breakfast buffet with exceptional variety, quality ingredients, fresh presentation, and a la carte options including salmon, pastries, eggs Benedict, sparkling wine, and healthy selections that rival restaurant-quality meals. 87 reviews.
Pest check
Bed Bugs and Pest Reports at Aston Hotel Riga — What 307 Reviews Say
None of the 307 guest reviews we read for Aston Hotel Riga mention bed bugs, cockroaches, mice or other pests.
Complaints
Noise and Room Complaints at Aston Hotel Riga: Which Rooms to Avoid
- Staff attitudes ranging from cold and dismissive to actively unwelcoming, with receptionists visibly grimacing at guest requests, refusing to help with luggage, and displaying a notable lack of hospitality and customer-service orientation. 18 reviews
- Significant noise problems including street traffic from the busy main road, inadequate soundproofing between rooms and floors, fire alarm malfunctions triggering multiple false alarms, and loud music from private events in the 6th-floor bar. 22 reviews
- Poor climate control with AC units that are either too cold, fail to turn off, or are entirely non-functional, forcing guests to sleep with loud AC sounds or in uncomfortable heat without the ability to adjust room temperature. 14 reviews
Rooms to avoid
- Street-side rooms (busy main road traffic noise throughout day and night)
- 5th floor rooms (directly below 6th-floor breakfast service and bar)
- Rooms above or adjacent to restaurant and bar areas
What guests praise
Aston Hotel Riga Reviews — What Guests Actually Say vs the Marketing
Aston Hotel Riga sells itself as a 4-star hotel. What guests repeat most:
- Outstanding breakfast buffet with exceptional variety, quality ingredients, fresh presentation, and a la carte options including salmon, pastries, eggs Benedict, sparkling wine, and healthy selections that rival restaurant-quality meals. 87 reviews
- Prime central location within walking distance (5-10 minutes) to Old Town, Art Nouveau district, restaurants, bars, and shopping with easy urban exploration without being in the crowded old town chaos. 62 reviews
- Exceptionally modern, new, clean, and stylish design with high-quality Scandinavian furnishings, contemporary aesthetics, thoughtful space utilization, and impeccable attention to maintenance and presentation throughout. 58 reviews
Room requests
Which Room Should You Ask For at Aston Hotel Riga?
Ask for
- Courtyard-facing rooms
- Rooms away from 5th floor (below breakfast service noise)
- Interior-facing rooms away from main street
Method
How HotelShortlist Researched Aston Hotel Riga
We read 307 public guest reviews of Aston Hotel Riga, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-22. If you represent Aston Hotel Riga and believe something here is wrong, write to members@hotelshortlist.com and we will review it.
What guests love
Outstanding breakfast buffet with exceptional variety, quality ingredients, fresh presentation, and a la carte options including salmon, pastries, eggs Benedict, sparkling wine, and healthy selections that rival restaurant-quality meals. (87×)
Prime central location within walking distance (5-10 minutes) to Old Town, Art Nouveau district, restaurants, bars, and shopping with easy urban exploration without being in the crowded old town chaos. (62×)
Exceptionally modern, new, clean, and stylish design with high-quality Scandinavian furnishings, contemporary aesthetics, thoughtful space utilization, and impeccable attention to maintenance and presentation throughout. (58×)
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5 more positive findings visible to members.
Watch-outs · 8 recorded
Staff attitudes ranging from cold and dismissive to actively unwelcoming, with receptionists visibly grimacing at guest requests, refusing to help with luggage, and displaying a notable lack of hospitality and customer-service orientation. (18×)
Significant noise problems including street traffic from the busy main road, inadequate soundproofing between rooms and floors, fire alarm malfunctions triggering multiple false alarms, and loud music from private events in the 6th-floor bar. (22×)
Poor climate control with AC units that are either too cold, fail to turn off, or are entirely non-functional, forcing guests to sleep with loud AC sounds or in uncomfortable heat without the ability to adjust room temperature. (14×)
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5 more watch-outs are visible to members.
Parking note. Adequate — 10€/night private on-site parking in courtyard is convenient and reasonably priced, though must be reserved in advance as capacity is limited.
Review history 307 dated reviews · 2023-05 → 2026-08
Monthly average (1–5)Smoothed trend
Review counts: 307 Google
What the trend suggests
Emerging issue2025-01 – 2026-0375% confidence
Reception staff professionalism and hospitality declining sharply in recent periods. Early reviews (2023–2024) consistently praise 'extremely professional', 'very helpful', and 'welcoming' staff. From 2025-Q1 onwards, multiple guests report 'cold', 'rude', 'not welcoming', 'unmotivated', and 'nonchalant' reception behavior (2025-01, 2025-02, 2025-Q2, 2025-Q4, 2026-01, 2026-02, 2026-Q2). This shift is consistent across languages and guest types, suggesting a systemic service degradation rather than isolated incidents.
Emerging issue2024-Q2 – 2026-0372% confidence
Noise/sound isolation complaints increasing in frequency and intensity. Early periods (2023) rarely mention street noise. From 2024-Q2 onwards, multiple guests report traffic noise, AC noise, restaurant bass vibration, and inability to control room temperature (2024-Q2, 2024-Q3, 2024-Q4, 2025-Q1, 2025-Q4, 2026-Q1, 2026-Q3). Reviews note windows cannot be opened and temperature control is non-functional, suggesting either a persistent maintenance issue or guest expectation misalignment with room location near busy roads.
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What guests report
View
Rooftop restaurant and bar have stunning city views of Riga; courtyard-facing rooms have no view but are quiet; street-side rooms overlook busy traffic
Bed & mattress
Exceptionally comfortable firm mattresses with high-quality bedding, consistently praised as among the best hotel beds guests have experienced
Bathroom & water
Modern with excellent water pressure, powerful rain shower systems, and premium toiletries; some rooms have both shower and bathtub; generally praised but some report small bathroom sizes
Wi-Fi
Unreliable and inconsistent connectivity in some rooms, insufficient for remote work in multiple complaints
Breakfast
Exceptional quality with diverse buffet, a la carte options, fresh ingredients, high presentation standards, sparkling wine included, worth the supplement
AC / heating
Frequently problematic—units too cold, fail to turn off, produce loud sounds, or provide no temperature control; in-room regulators reported as non-functional
Elevator
Available
Hotel team
General Manager
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Hotel Manager
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Head of Sales and Revenue
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Administrator
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Front Desk Agent
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Local knowledge
Book a courtyard-facing room, not street-side, to avoid traffic noise from the busy main road—earplugs are provided but rear rooms are genuinely quieter.
Breakfast served until 1pm on Saturdays and 11am on weekdays, with a la carte menu options in addition to the buffet—arrive early for best selection.
Reserve parking in advance (10€/night)—courtyard spaces are limited and availability cannot be guaranteed without pre-booking.
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Room intel
Quiet rooms / wings
- Courtyard-facing rooms
- Rooms away from 5th floor (below breakfast service noise)
- Interior-facing rooms away from main street
Noisy rooms to avoid
- Street-side rooms (busy main road traffic noise throughout day and night)
- 5th floor rooms (directly below 6th-floor breakfast service and bar)
- Rooms above or adjacent to restaurant and bar areas
Extra charges guests were surprised by
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Character & facilities
Design & character 8% of reviews mention design
- Modern Scandinavian design with high-end furnishings and thoughtful space utilization
- Contemporary aesthetic with authentic cultural heritage blend and sophisticated interiors
- Contemporary, stylish, elegant brand-new hotel with impressive architectural concept
Gym & fitness Basic
- Small but well-equipped gym on 5th floor with cardio and weight equipment
- Functional fitness facility with basic machines, adequate for maintenance routines
- Token fitness corner with minimal but serviceable equipment for short stays
Family facilities
- Rooftop terrace with city views suitable for family gatherings
- Staff accommodated birthday party for children in empty lounge
- Restaurant available for family dining with diverse menu options
Rooms & categories
6 room types
6 photosBEST VALUE
Double
Double
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
6 photosOPTION 2
Classic Room
Classic Room
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
6 photosOPTION 3
Comfort Room
Comfort Room
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
7 photosOPTION 4
Junior Room
Junior Room
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
OPTION 5
Privilege Room
Privilege Room
8 photosOPTION 6
Deluxe Room
Deluxe Room
Thin carpet in roomHeatingNon-SmokingTelevisionDigital TV serviceElectric kettle
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