How is Grand Hotel Kempinski Riga rated?

Grand Hotel Kempinski Riga scores 9.4/10 on Booking.com and 4.8/5 on Google.

How many guest reviews were analysed for Grand Hotel Kempinski Riga?

HotelShortlist analysed 500 guest reviews for Grand Hotel Kempinski Riga to build this verified profile.

Is Grand Hotel Kempinski Riga a 5-star hotel?

Yes — Grand Hotel Kempinski Riga is a 5-star property in Riga.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Riga

Grand Hotel Kempinski Riga

Name: Grand Hotel Kempinski Riga
Address: Riga

★★★★★

9.4

Booking score

4.8

Google rating

1,363

Total reviews

★★★★★

Star rating

≈2012

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2012 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Grand Hotel Kempinski Riga Worth It? The Honest Verdict

9.4/10 Booking.com4.8/5 Google500 reviews read5-star

As of 8 October 2026, 500 guest reviews give Grand Hotel Kempinski Riga 9.4/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Staff consistently provides exceptional, personalized service with memorable touches like remembering guest names, drink preferences, and surprising guests with complimentary champagne or birthday cakes 87 reviews.

Complaints

Noise and Room Complaints at Grand Hotel Kempinski Riga: Which Rooms to Avoid

Inconsistent and unprofessional front desk service with staff ignoring repeated phone calls for luggage assistance, rude behavior, and billing errors charging guests for items they did not order 8 reviews
Breakfast service failures including forgotten orders, poor timing of prepared meals arriving cold, inability to meet early departure requests, and inadequate staffing during peak hours 6 reviews
Restaurant food quality inconsistencies with dishes like Eggs Benedict arriving with hard-boiled eggs instead of properly cooked, excessive hollandaise, and mediocre Sunday brunch offerings 5 reviews

Rooms to avoid

Street-facing rooms in Old Town location experience substantial traffic and evening activity noise
Lower floors closer to reception and public areas have more ambient noise

What guests praise

Grand Hotel Kempinski Riga Reviews — What Guests Actually Say vs the Marketing

Grand Hotel Kempinski Riga sells itself as a 5-star hotel. What guests repeat most:

Staff consistently provides exceptional, personalized service with memorable touches like remembering guest names, drink preferences, and surprising guests with complimentary champagne or birthday cakes 87 reviews
Breakfast buffet and à la carte menu offer outstanding variety with exceptional omelettes, Egg Royale, fresh pastries, and premium coffee that guests describe as among the best they've experienced 72 reviews
Spa facilities are luxurious and extensive with multiple saunas, steam room, indoor pool with heated water, cold plunge pool, and professional therapists delivering high-quality massages 68 reviews

Room requests

Which Room Should You Ask For at Grand Hotel Kempinski Riga?

Ask for

Interior courtyard-facing rooms are significantly quieter than street-facing rooms
Higher floors generally experience less street noise

Method

How HotelShortlist Researched Grand Hotel Kempinski Riga

We read 500 public guest reviews of Grand Hotel Kempinski Riga, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-08. If you represent Grand Hotel Kempinski Riga and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Staff consistently provides exceptional, personalized service with memorable touches like remembering guest names, drink preferences, and surprising guests with complimentary champagne or birthday cakes (87×)

Breakfast buffet and à la carte menu offer outstanding variety with exceptional omelettes, Egg Royale, fresh pastries, and premium coffee that guests describe as among the best they've experienced (72×)

Spa facilities are luxurious and extensive with multiple saunas, steam room, indoor pool with heated water, cold plunge pool, and professional therapists delivering high-quality massages (68×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Inconsistent and unprofessional front desk service with staff ignoring repeated phone calls for luggage assistance, rude behavior, and billing errors charging guests for items they did not order (8×)

Breakfast service failures including forgotten orders, poor timing of prepared meals arriving cold, inability to meet early departure requests, and inadequate staffing during peak hours (6×)

Restaurant food quality inconsistencies with dishes like Eggs Benedict arriving with hard-boiled eggs instead of properly cooked, excessive hollandaise, and mediocre Sunday brunch offerings (5×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see t (3×)

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5 more watch-outs are visible to members.

Parking note. Adequate — Hotel offers valet parking at €40/night in secure garage with prompt retrieval, though street parking in the busy Old Town neighborhood is difficult.

What guests report

View

Superior rooms and top floors offer panoramic views of National Opera House, park, and Latvian cityscape; some street-facing rooms experience noise

Bed & mattress

Exceptionally comfortable high-end beds with premium linens, pillows, and mattresses; consistently praised as among best hotel beds guests have experienced

Bathroom & water

Spacious bathrooms with separate bathtub and shower, excellent water pressure and hot water, heated floors in some rooms, premium Salvatore Ferragamo toiletries

Wi-Fi

Unreliable and slow; struggles with basic page loading, video streaming issues, poor Chromecast performance; guests recommend bringing HDMI cables

Breakfast

Exceptional quality and variety with both buffet and à la carte options; standout items include omelettes, Egg Royale, fresh pastries, premium coffee; worth the premium price

AC / heating

Generally reliable climate control; some guest complaints about inability to turn off ventilation system or adjust temperatures below 20°C; heated bathroom floors sometimes too hot

Elevator

Unreliable

Local knowledge

Request a room away from the street side if noise-sensitive; interior rooms face the courtyard and are significantly quieter

Book breakfast in advance during peak seasons (Christmas, summer); a la carte service can have 20-30 minute waits

Use valet parking (€40/night) rather than searching for street spots; the concierge will arrange it immediately upon arrival

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Room intel

Quiet rooms / wings

Interior courtyard-facing rooms are significantly quieter than street-facing rooms
Higher floors generally experience less street noise

Noisy rooms to avoid

Street-facing rooms in Old Town location experience substantial traffic and evening activity noise
Lower floors closer to reception and public areas have more ambient noise

Extra charges guests were surprised by

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Character & facilities

Design & character 7% of reviews mention design

Historic early 20th century building beautifully renovated with Art Nouveau architectural elements
Sophisticated interior design with elegant furnishings, palace-like aesthetic, and tasteful period details
Exceptional spa design creates illusion of expansive space despite being in basement; Mediterranean rooftop restaurant terrace provides unique summer atmosphere

Gym & fitness Basic

24/7 gym access with standard cardio and weight machines
Some equipment issues with squeaking sounds from running machines
Adequate for basic workouts but minimal sophistication compared to luxury hotel standards

Family facilities

Kids club area with supervised activities during dining
Children's pool area (though adult-only spa policy sometimes not enforced)
Room service children's menu available
Vouchers offered for free films and room service popcorn/drinks for children

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