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HotelShortlist rating
1.5/5

Not on the HotelShortlist: Noise complaints in 6% of guest reviews; Guests report hidden fees.

Riga

Hotel Jurmala Spa & Conference Center

★★★★
9.0
Booking score
4.4
Google rating
6,196
Total reviews
★★★★
Star rating
≈2012
Built / renovated
11+
Highest floor guests reported
6%
Noise mentions
Engine scores ·Newness ≈2012 ·Location 4.4
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is Hotel Jurmala Spa & Conference Center Worth It? The Honest Verdict

9.0/10 Booking.com4.4/5 Google500 reviews read4-star

As of 7 October 2026, 500 guest reviews give Hotel Jurmala Spa & Conference Center 9.0/10 on Booking.com and 4.4/5 on Google.

Most-repeated praise: Exceptional spa and wellness facilities with diverse sauna options (salt, aromatic, Finnish, steam rooms at various temperatures), multiple pools, hot tubs, and dedicated kids' sauna creating a world-class relaxation experience. 89 reviews.

Complaints

Noise and Room Complaints at Hotel Jurmala Spa & Conference Center: Which Rooms to Avoid

  • Pervasive issue with unresponsive phone reception making it nearly impossible to reach the hotel by phone at any time of day, frustrating guests trying to make reservations or resolve problems. 7 reviews
  • Rooms showing significant wear with outdated furniture, peeling paint, unexplained stains, visible dust, mold in bathrooms, and worn-out décor that contradicts the 4-star rating. 31 reviews
  • Poor soundproofing with guests able to hear neighbours' conversations, TV, footsteps, snoring, and corridor noise throughout the night, severely impacting sleep quality. 19 reviews
Rooms to avoid
  • 5th floor noted as worse than 6th floor despite similar appearance
  • Rooms near elevators and main corridors experience heavy foot traffic noise
What guests praise

Hotel Jurmala Spa & Conference Center Reviews — What Guests Actually Say vs the Marketing

Hotel Jurmala Spa & Conference Center sells itself as a 4-star hotel. What guests repeat most:

  • Exceptional spa and wellness facilities with diverse sauna options (salt, aromatic, Finnish, steam rooms at various temperatures), multiple pools, hot tubs, and dedicated kids' sauna creating a world-class relaxation experience. 89 reviews
  • Prime beachfront location on Jomas pedestrian street with easy walking access to shops, restaurants, and beach within minutes, making it ideal for exploring Jurmala. 67 reviews
  • High-quality buffet breakfast with diverse options including fresh fruits, vegetables, pastries, local specialties, and accommodations for dietary restrictions like gluten-free and vegan choices. 58 reviews
Method

How HotelShortlist Researched Hotel Jurmala Spa & Conference Center

We read 500 public guest reviews of Hotel Jurmala Spa & Conference Center, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-07. If you represent Hotel Jurmala Spa & Conference Center and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional spa and wellness facilities with diverse sauna options (salt, aromatic, Finnish, steam rooms at various temperatures), multiple pools, hot tubs, and dedicated kids' sauna creating a world-class relaxation experience. (89×)
Prime beachfront location on Jomas pedestrian street with easy walking access to shops, restaurants, and beach within minutes, making it ideal for exploring Jurmala. (67×)
High-quality buffet breakfast with diverse options including fresh fruits, vegetables, pastries, local specialties, and accommodations for dietary restrictions like gluten-free and vegan choices. (58×)
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5 more positive findings visible to members.

Watch-outs · 8 recorded

Pervasive issue with unresponsive phone reception making it nearly impossible to reach the hotel by phone at any time of day, frustrating guests trying to make reservations or resolve problems. (7×)
Rooms showing significant wear with outdated furniture, peeling paint, unexplained stains, visible dust, mold in bathrooms, and worn-out décor that contradicts the 4-star rating. (31×)
Poor soundproofing with guests able to hear neighbours' conversations, TV, footsteps, snoring, and corridor noise throughout the night, severely impacting sleep quality. (19×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this find (18×)
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5 more watch-outs are visible to members.
Parking note. Problematic — Limited parking with paid fees (€5/24hrs); guests often park far away, especially on weekends; some reviews report full lots and difficulty finding spaces.

What guests report

View
Sea and city views best from 8th-11th floors on south-facing side; upper floor rooms overlook Jurmala and Baltic Sea
Bed & mattress
Generally comfortable and firm in superior/premium rooms; softer, overused mattresses in standard rooms with complaints about gaps between pushed-together beds
Bathroom & water
Modern and clean in premium rooms; standard rooms have small, poorly-lit showers prone to flooding, inconsistent hot water, sewage odors from drainage issues
Wi-Fi
Free throughout hotel but slow speed that cannot handle HD video streaming reliably
Breakfast
High-quality buffet with diverse options, fresh ingredients, and dietary accommodations; excellent pastries and local specialties; poor quality automated coffee machines
AC / heating
Unreliable; units make loud noises, fail to cool adequately, automatically shut off when guests leave, and accumulate dust reducing efficiency
Elevator
Available

Local knowledge

Visit spa on weekdays or early morning after breakfast for smaller crowds; weekends are extremely crowded and saunas are cooler.
Book a room on the 8th-9th floor with sea view/south-facing balcony for best views and natural light.
Request an electric kettle at reception immediately upon arrival; not all rooms have one and staff may not volunteer it.
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Room intel

Noisy rooms to avoid
  • 5th floor noted as worse than 6th floor despite similar appearance
  • Rooms near elevators and main corridors experience heavy foot traffic noise
Extra charges guests were surprised by
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Character & facilities

Design & character 0% of reviews mention design
  • Recently renovated spa and wellness center praised for fresh modern design
  • Rooftop bar area offers distinctive views and ambience
Gym & fitness Basic
  • Well-equipped fitness area with cardio and basic machines
  • Almost always empty, rarely crowded
  • Separate facility next to spa appointment desk
Family facilities
  • Dedicated 50°C kids' sauna with cartoon entertainment
  • Children's swimming pool and water slide
  • Kids' play area and outdoor playground
  • Family rooms with bunk beds and separate adult/child sleeping areas
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Questions about Hotel Jurmala Spa & Conference Center

How is Hotel Jurmala Spa & Conference Center rated?
Hotel Jurmala Spa & Conference Center scores 9.0/10 on Booking.com and 4.4/5 on Google.
How many guest reviews were analysed for Hotel Jurmala Spa & Conference Center?
HotelShortlist analysed 500 guest reviews for Hotel Jurmala Spa & Conference Center to build this verified profile.
Is Hotel Jurmala Spa & Conference Center a 4-star hotel?
Yes — Hotel Jurmala Spa & Conference Center is a 4-star property in Riga.
What do guests love about Hotel Jurmala Spa & Conference Center?
The most-mentioned positive in guest reviews: Exceptional spa and wellness facilities with diverse sauna options (salt, aromatic, Finnish, steam rooms at various temperatures), multiple pools, hot tubs, and dedicated kids' sauna creating a world-class relaxation experience.
How do I get the member rate?
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How Hotel Jurmala Spa & Conference Center Compares to Other Riga Hotels

Hotel Jurmala Spa & Conference Center: Booking.com 9.0/10, 4-star. Other researched hotels in Riga:

Review data verified & refreshed 2026-10-07.