How is Albana Hotel Silvaplana rated?

Albana Hotel Silvaplana scores 9.0/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for Albana Hotel Silvaplana?

HotelShortlist analysed 340 guest reviews for Albana Hotel Silvaplana to build this verified profile.

Is Albana Hotel Silvaplana a 4-star hotel?

Yes — Albana Hotel Silvaplana is a 4-star property in St. Moritz.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

St. Moritz

Albana Hotel Silvaplana

Name: Albana Hotel Silvaplana
Address: St. Moritz

★★★★

9.0

Booking score

4.7

Google rating

326

Total reviews

★★★★

Star rating

≈2015

Built / renovated

Malvika Bosshard Jürissar

Owner

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2015 ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Albana Hotel Silvaplana Worth It? The Honest Verdict

9.0/10 Booking.com4.7/5 Google340 reviews read4-star

As of 9 September 2026, 340 guest reviews give Albana Hotel Silvaplana 9.0/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptionally warm, attentive, and genuinely welcoming staff across all departments (reception, F&B, housekeeping) who make guests feel like family and go above and beyond to solve problems creatively 87 reviews.

Complaints

Noise and Room Complaints at Albana Hotel Silvaplana: Which Rooms to Avoid

Bathroom showers installed in old-fashioned bathtubs rather than modern walk-in shower enclosures create safety hazards for older guests and those with mobility concerns 3 reviews
Towels and bathrobes washed without fabric softener feel rough and uncomfortable against skin, with no alternative provided for guests with sensitive skin
Smoking room inside hotel with poor ventilation allows cigarette odor to permeate entire floors, creating unpleasant and unhealthy environment especially for children

Rooms to avoid

Comfort-level rooms noted as very loud with poor soundproofing
Rooms with buzzing/humming lamps that staff failed to replace despite complaints
Ground floor or lower rooms may be noisier than upper floors

What guests praise

Albana Hotel Silvaplana Reviews — What Guests Actually Say vs the Marketing

Albana Hotel Silvaplana sells itself as a 4-star hotel. What guests repeat most:

Exceptionally warm, attentive, and genuinely welcoming staff across all departments (reception, F&B, housekeeping) who make guests feel like family and go above and beyond to solve problems creatively 87 reviews
Outstanding Thai cuisine and authentic regional Swiss cooking prepared by skilled chefs with fresh ingredients, beautifully balanced flavors, and memorable signature dishes like pancakes, duck, and homemade Nusstorte 79 reviews
Generous, high-quality breakfast buffet with fresh-baked bread, extensive cheese selection, regional products, and both buffet and à la carte options that set the tone for the day 52 reviews

Method

How HotelShortlist Researched Albana Hotel Silvaplana

We read 340 public guest reviews of Albana Hotel Silvaplana, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-09. If you represent Albana Hotel Silvaplana and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally warm, attentive, and genuinely welcoming staff across all departments (reception, F&B, housekeeping) who make guests feel like family and go above and beyond to solve problems creatively (87×)

Outstanding Thai cuisine and authentic regional Swiss cooking prepared by skilled chefs with fresh ingredients, beautifully balanced flavors, and memorable signature dishes like pancakes, duck, and homemade Nusstorte (79×)

Generous, high-quality breakfast buffet with fresh-baked bread, extensive cheese selection, regional products, and both buffet and à la carte options that set the tone for the day (52×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Bathroom showers installed in old-fashioned bathtubs rather than modern walk-in shower enclosures create safety hazards for older guests and those with mobility concerns (3×)

Towels and bathrobes washed without fabric softener feel rough and uncomfortable against skin, with no alternative provided for guests with sensitive skin (1×)

Smoking room inside hotel with poor ventilation allows cigarette odor to permeate entire floors, creating unpleasant and unhealthy environment especially for children (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding i (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Memb (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this findi (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this f (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this find (2×)

5 more watch-outs are visible to members.

Parking note. Adequate — Most reviews praise parking availability with spacious garage and outdoor spaces, though one guest noted difficulty accessing garage due to construction constraints.

What guests report

View

Rooms on upper floors (especially 3rd floor) have spectacular mountain and lake views; lower/ground floors have limited scenic views

Bed & mattress

Mixed reviews: generally comfortable and conducive to good sleep, but some guests criticized mattress quality, pillow firmness, and noisy bed frames in certain rooms

Bathroom & water

Hot water reliable; showers installed in bathtubs rather than modern enclosures; towels feel rough without softener; water pressure not specifically mentioned

Wi-Fi

Inconsistent in annex building (Albana Lodge) with poor reception; main hotel WiFi adequate but not specifically praised for speed

Breakfast

Highly praised generous buffet with fresh-baked bread, extensive cheese selection, regional products, diverse options that represent excellent value and quality

AC / heating

Heating system reliable; no cooling/AC issues mentioned by guests in mountain alpine setting

Local knowledge

Book through third-party platforms rather than directly with hotel to ensure you get the exact room type and view you select

Request rooms on higher floors (3rd floor mentioned) for best mountain and lake views; lower floors have less scenic views

If celiac or severe gluten allergy, proactively communicate with kitchen staff before dining despite their generally careful approach

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Room intel

Noisy rooms to avoid

Comfort-level rooms noted as very loud with poor soundproofing
Rooms with buzzing/humming lamps that staff failed to replace despite complaints
Ground floor or lower rooms may be noisier than upper floors

Extra charges guests were surprised by

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Character & facilities

Design & character 1% of reviews mention design

Arvenholz (larch wood) throughout rooms with distinctive alpine aesthetic and soothing natural quality
Thoughtfully designed rooms with tasteful furnishings and attention to detail creating immediate sense of comfort
Beautiful and harmoniously designed public spaces with warm fireplace, winter garden with abundant sunlight, and dual terraces

Gym & fitness Basic

Wellness area with sauna, steam bath, whirlpool, cold plunge
Small but well-maintained and peaceful
No dedicated gym or weight equipment mentioned by guests

Family facilities

Children's playroom/game room
Dog-friendly policy with welcoming attitude toward pets
Family rooms with extra space
Flexible dining options accommodating children's preferences

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