How is Servento Boardinghouse rated?

Servento Boardinghouse scores 9.0/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for Servento Boardinghouse?

HotelShortlist analysed 27 guest reviews for Servento Boardinghouse to build this verified profile.

Is Servento Boardinghouse a 4-star hotel?

Yes — Servento Boardinghouse is a 4-star property in Utzmannsbach.

How do I get the member rate?

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Assessment visible · Rates members only

HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Utzmannsbach

Servento Boardinghouse

Name: Servento Boardinghouse
Address: Utzmannsbach

★★★★

9.0

Booking score

4.7

Google rating

Total reviews

★★★★

Star rating

≈2022

Built / renovated

Highest floor guests reported

Engine scores ·Newness ≈2022 ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Servento Boardinghouse Worth It? The Honest Verdict

9.0/10 Booking.com4.7/5 Google27 reviews read4-star

As of 4 October 2026, 27 guest reviews give Servento Boardinghouse 9.0/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Rooms are modern, newly renovated (circa 2022), and consistently clean with high-quality fixtures including floor-to-ceiling windows, electric shutters, and contemporary furnishings throughout. 14 reviews.

Complaints

What Do Guests Complain About at Servento Boardinghouse?

Cleanliness standards were significantly compromised with multiple long black hairs found on bed linens and towels, yellow stains on towels, and discoloration inside the freezer.
Air conditioning malfunctioned with only cold mode working and staff refused to provide extra blankets without charging additional fees, showing poor customer service.
Basic amenities like soap ran out during a 5-day stay with no proactive restocking or housekeeping check-ins from staff.

What guests praise

Servento Boardinghouse Reviews — What Guests Actually Say vs the Marketing

Servento Boardinghouse sells itself as a 4-star hotel. What guests repeat most:

Rooms are modern, newly renovated (circa 2022), and consistently clean with high-quality fixtures including floor-to-ceiling windows, electric shutters, and contemporary furnishings throughout. 14 reviews
Fully equipped kitchenettes with stove, oven, dishwasher, coffee maker, and all necessary cookware and tableware allow guests to prepare their own meals and avoid restaurant costs. 9 reviews
Automated self-check-in and check-out process is simple, modern, and efficient with step-by-step instructions provided, eliminating the need to interact with front desk staff. 8 reviews

Method

How HotelShortlist Researched Servento Boardinghouse

We read 27 public guest reviews of Servento Boardinghouse, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-04. If you represent Servento Boardinghouse and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Rooms are modern, newly renovated (circa 2022), and consistently clean with high-quality fixtures including floor-to-ceiling windows, electric shutters, and contemporary furnishings throughout. (14×)

Fully equipped kitchenettes with stove, oven, dishwasher, coffee maker, and all necessary cookware and tableware allow guests to prepare their own meals and avoid restaurant costs. (9×)

Automated self-check-in and check-out process is simple, modern, and efficient with step-by-step instructions provided, eliminating the need to interact with front desk staff. (8×)

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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (5×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding i(4×)

5 more positive findings visible to members.

Watch-outs · 6 recorded

Cleanliness standards were significantly compromised with multiple long black hairs found on bed linens and towels, yellow stains on towels, and discoloration inside the freezer. (1×)

Air conditioning malfunctioned with only cold mode working and staff refused to provide extra blankets without charging additional fees, showing poor customer service. (1×)

Basic amenities like soap ran out during a 5-day stay with no proactive restocking or housekeeping check-ins from staff. (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this find (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in ful (1×)

3 more watch-outs are visible to members.

Parking note. Comfortable — Underground garage included in price with ample space; some tight spots for large SUVs but abundant street parking available nearby.

What guests report

Bed & mattress

High-quality mattress and linens; guests consistently praise comfort and cleanliness of bedding.

Bathroom & water

Excellent water pressure and hot water reliability; powerful showers with hair dryer and premium toiletries.

Wi-Fi

Unstable and unreliable; one guest reported problems with staff blaming other guests' streaming.

Breakfast

Not included; guests prepare meals in kitchenette or purchase externally.

AC / heating

Climate control is top-tier and reliable with air conditioning, ventilation system, and electric heating.

Elevator

Available

Local knowledge

Self check-in via automated kiosk at reception—easy but bring patience if you need to re-enter data.

Rooms include full kitchen (2-burner stove, oven, dishwasher, coffee maker) so you can prepare meals and skip paid breakfasts.

Underground garage access is keycard-controlled; same card opens parking area, main entrance, and stairwell doors.

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Members see this finding in full Members see this finding in full Members see this finding in full Members

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Room intel

Extra charges guests were surprised by

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