How many guest reviews were analysed for NARUTIS Hotel Small Luxury Hotels of The World?

HotelShortlist analysed 500 guest reviews for NARUTIS Hotel Small Luxury Hotels of The World to build this verified profile.

Is NARUTIS Hotel Small Luxury Hotels of The World a 5-star hotel?

Yes — NARUTIS Hotel Small Luxury Hotels of The World is a 5-star property in Vilnius.

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Vilnius

NARUTIS Hotel Small Luxury Hotels of The World

Name: NARUTIS Hotel Small Luxury Hotels of The World
Address: Vilnius

★★★★★

9.1

Booking score

4.6

Google rating

1,161

Total reviews

★★★★★

Star rating

Highest floor guests reported

Noise mentions

Engine scores ·Location 4.6

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is NARUTIS Hotel Small Luxury Hotels of The World Worth It? The Honest Verdict

9.1/10 Booking.com4.6/5 Google500 reviews read5-star

As of 8 August 2026, 500 guest reviews give NARUTIS Hotel Small Luxury Hotels of The World 9.1/10 on Booking.com and 4.6/5 on Google.

Most-repeated praise: Exceptional location in the heart of Old Town Vilnius with walkable access to all major attractions, restaurants, galleries, and the university within minutes. 127 reviews.

Complaints

Noise and Room Complaints at NARUTIS Hotel Small Luxury Hotels of The World: Which Rooms to Avoid

Persistent air conditioning and heating problems including noisy units, inadequate temperature control, missing remote controls, and structural AC issues requiring multiple room changes. 12 reviews
Significant cleanliness lapses including dirty spa facilities (cobwebs on chandeliers, stained jacuzzi walls, musty smells), unclean bathrooms, and inconsistent housekeeping standards. 14 reviews
Spa facilities frequently closed for maintenance with short notice, and after-hours access charged at €25–26 per person—not clearly disclosed at booking. 9 reviews

Rooms to avoid

Rooms on Pilies Street (main street)—street noise and nightlife noise until late
Top-floor rooms with ceiling windows face external noise and light pollution
Rooms facing active construction areas (roof repairs reported in 2024)

What guests praise

NARUTIS Hotel Small Luxury Hotels of The World Reviews — What Guests Actually Say vs the Marketing

NARUTIS Hotel Small Luxury Hotels of The World sells itself as a 5-star hotel. What guests repeat most:

Exceptional location in the heart of Old Town Vilnius with walkable access to all major attractions, restaurants, galleries, and the university within minutes. 127 reviews
Breakfast consistently praised as outstanding, diverse, and high-quality with fresh local ingredients, served in a charming historic cellar with attentive table service. 89 reviews
Staff renowned for genuine warmth, professionalism, and exceptional personal attention—going above and beyond to accommodate special requests and make guests feel valued. 76 reviews

Room requests

Which Room Should You Ask For at NARUTIS Hotel Small Luxury Hotels of The World?

Ask for

Rooms facing courtyard/interior (away from Pilies Street traffic)
Room 213 with balcony praised as quiet and charming

Method

How HotelShortlist Researched NARUTIS Hotel Small Luxury Hotels of The World

We read 500 public guest reviews of NARUTIS Hotel Small Luxury Hotels of The World, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-08. If you represent NARUTIS Hotel Small Luxury Hotels of The World and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional location in the heart of Old Town Vilnius with walkable access to all major attractions, restaurants, galleries, and the university within minutes. (127×)

Breakfast consistently praised as outstanding, diverse, and high-quality with fresh local ingredients, served in a charming historic cellar with attentive table service. (89×)

Staff renowned for genuine warmth, professionalism, and exceptional personal attention—going above and beyond to accommodate special requests and make guests feel valued. (76×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Persistent air conditioning and heating problems including noisy units, inadequate temperature control, missing remote controls, and structural AC issues requiring multiple room changes. (12×)

Significant cleanliness lapses including dirty spa facilities (cobwebs on chandeliers, stained jacuzzi walls, musty smells), unclean bathrooms, and inconsistent housekeeping standards. (14×)

Spa facilities frequently closed for maintenance with short notice, and after-hours access charged at €25–26 per person—not clearly disclosed at booking. (9×)

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5 more watch-outs are visible to members.

Parking note. Problematic — Free but requires calling reception to open barrier for entry/exit; remote location requires navigation; some guests report spaces unavailable or conflicts with resident parking.

What guests report

View

Superior rooms and higher floors overlook Vilnius University tower and cobblestone streets; front-facing rooms may face scaffolding or building maintenance; avoid rooms facing interior walls or trash containers.

Bed & mattress

Large, exceptionally comfortable beds with high-quality pillows and plush linens—frequently praised as among the best guests have slept in.

Bathroom & water

Luxurious amenities (robes, slippers, premium toiletries) but inconsistent water pressure; some rooms have leaky tubs, slow hot water (5+ minutes), shower heads too low, and wet floors after showers.

Wi-Fi

Unstable and slow; frequent disconnections and inability to finish conversations—major complaint from multiple guests.

Breakfast

Outstanding quality, diversity, fresh ingredients, served with table service in charming cellar—well worth the price; but avoid arriving after 9:30 AM when selection and freshness decline.

AC / heating

Unreliable—noisy units, inadequate cooling, missing remotes, and structural problems requiring room changes; heating control often unavailable.

Elevator

Unreliable

Local knowledge

Park at public lot on Šeimyniškių St. 30A instead—secure, open all day, more convenient than hotel's tiny streets.

Request a room on a higher floor facing the courtyard or university tower to avoid street noise.

Arrive for breakfast by 9:30 AM—buffet quality and selection noticeably decline after that time.

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Room intel

Quiet rooms / wings

Rooms facing courtyard/interior (away from Pilies Street traffic)
Room 213 with balcony praised as quiet and charming

Noisy rooms to avoid

Rooms on Pilies Street (main street)—street noise and nightlife noise until late
Top-floor rooms with ceiling windows face external noise and light pollution
Rooms facing active construction areas (roof repairs reported in 2024)

Extra charges guests were surprised by

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Character & facilities

Design & character 14% of reviews mention design

Historic baroque architecture from 1580s with 16th-century vaulted cellars, original walls in some rooms, ornate chandeliers and period furnishings
Successfully blends old-world charm with modern comfort through thoughtful restoration, elegant color schemes, fresh flowers throughout, and individually themed rooms
Beautiful lobby/atrium with glass elevator, interior courtyard passing through all floors creating airiness despite compact footprint

Family facilities

Pack and play provided for infants
Family rooms with king bed and sofa bed available
Child-friendly breakfast options including cheese pancakes

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