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Warsaw
Crowne Plaza Warsaw The HUB by IHG
★★★★
Engine scores
·Newness ≈2021
·Location 4.7
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
Verdict
Is Crowne Plaza Warsaw The HUB by IHG Worth It? The Honest Verdict
9.4/10 Booking.com4.7/5 Google500 reviews read4-star
As of 8 October 2026, 500 guest reviews give Crowne Plaza Warsaw The HUB by IHG 9.4/10 on Booking.com and 4.7/5 on Google.
Most-repeated praise: Breakfast is exceptional with massive variety, high-quality fresh ingredients, made-to-order items like omelettes and eggs Benedict, and multiple dietary options; consistently described as best hotel breakfast guests have ever experienced 127 reviews.
Complaints
Noise and Room Complaints at Crowne Plaza Warsaw The HUB by IHG: Which Rooms to Avoid
- Severe damage-claim handling incident: family charged 12,000 PLN for minor staining without transparent itemization, professional assessment, or invoice; belongings withheld as leverage and police called inappropriately
- AC noise is extremely loud at 58dB, making sleep impossible in some rooms; combined with non-opening windows creates severe climate control problem 2 reviews
- Rooms are smaller than expected with insufficient storage space for luggage and clothes during multi-day business stays 3 reviews
Rooms to avoid
- Lower floors near tram line experience noise from passing trams at night
- Rooms near rooftop bar area (rooftop bar closes at 1am with noise from chair movement)
- Rooms overlooking major street/traffic have vehicle noise
- Some rooms near ventilation systems produce 58dB AC noise
What guests praise
Crowne Plaza Warsaw The HUB by IHG Reviews — What Guests Actually Say vs the Marketing
Crowne Plaza Warsaw The HUB by IHG sells itself as a 4-star hotel. What guests repeat most:
- Breakfast is exceptional with massive variety, high-quality fresh ingredients, made-to-order items like omelettes and eggs Benedict, and multiple dietary options; consistently described as best hotel breakfast guests have ever experienced 127 reviews
- Staff are exceptionally friendly, welcoming, professional, and go above and beyond with genuine hospitality—remembering preferences, arranging taxis, offering upgrades, and solving problems proactively 98 reviews
- Rooms are spacious, modern, clean, well-designed with comfortable beds, quality amenities (robes, toiletries, coffee/chocolate bar), and excellent city views especially from higher floors 96 reviews
Room requests
Which Room Should You Ask For at Crowne Plaza Warsaw The HUB by IHG?
Ask for
- Higher floors reported as quiet despite central location and major road proximity
- Rooms not directly below rooftop bar (avoid to prevent noise from chairs/activities at 1am closing)
Method
How HotelShortlist Researched Crowne Plaza Warsaw The HUB by IHG
We read 500 public guest reviews of Crowne Plaza Warsaw The HUB by IHG, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-08. If you represent Crowne Plaza Warsaw The HUB by IHG and believe something here is wrong, write to members@hotelshortlist.com and we will review it.
What guests love
Breakfast is exceptional with massive variety, high-quality fresh ingredients, made-to-order items like omelettes and eggs Benedict, and multiple dietary options; consistently described as best hotel breakfast guests have ever experienced (127×)
Staff are exceptionally friendly, welcoming, professional, and go above and beyond with genuine hospitality—remembering preferences, arranging taxis, offering upgrades, and solving problems proactively (98×)
Rooms are spacious, modern, clean, well-designed with comfortable beds, quality amenities (robes, toiletries, coffee/chocolate bar), and excellent city views especially from higher floors (96×)
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5 more positive findings visible to members.
Watch-outs · 8 recorded
Severe damage-claim handling incident: family charged 12,000 PLN for minor staining without transparent itemization, professional assessment, or invoice; belongings withheld as leverage and police called inappropriately (1×)
AC noise is extremely loud at 58dB, making sleep impossible in some rooms; combined with non-opening windows creates severe climate control problem (2×)
Rooms are smaller than expected with insufficient storage space for luggage and clothes during multi-day business stays (3×)
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(4×)
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(1×)
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(2×)
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(4×)
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(3×)
5 more watch-outs are visible to members.
Parking note. Problematic — Multiple reviews describe parking as narrow, expensive, dangerous, full, and complicated to locate.
What guests report
View
City-side rooms on higher floors (15+) have spectacular nighttime views of Warsaw skyline; lower floors and construction-facing rooms have poor views
Bed & mattress
Very comfortable, high-quality bedding with premium pillows; beds are frequently highlighted as exceptionally supportive
Bathroom & water
Spacious with quality toiletries, hairdryer, and amenities; shower is excellent though outward-opening door can leave floor wet; some reports of low water pressure
Wi-Fi
Free WiFi available; one review mentions occasional unreliability
Breakfast
Outstanding quality with exceptional variety; worth paying extra if not included; best hotel breakfast experienced by most guests
AC / heating
Quiet and effective at maintaining perfect temperature in most rooms; some rooms produce excessive 58dB noise making sleep difficult
Elevator
Available
Local knowledge
Request a city-side room (higher floors facing away from adjacent office building) for better views; avoid ground-floor rooms overlooking construction
Book rooftop bar table in advance during peak times; service can be slow and tables are prioritized for hotel guests with lounge access
Ask reception about free bike rental (5 hours, regular and electric bikes available) for exploring the city
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Members see the full detail. Ask for an introduction
Room intel
Quiet rooms / wings
- Higher floors reported as quiet despite central location and major road proximity
- Rooms not directly below rooftop bar (avoid to prevent noise from chairs/activities at 1am closing)
Noisy rooms to avoid
- Lower floors near tram line experience noise from passing trams at night
- Rooms near rooftop bar area (rooftop bar closes at 1am with noise from chair movement)
- Rooms overlooking major street/traffic have vehicle noise
- Some rooms near ventilation systems produce 58dB AC noise
Extra charges guests were surprised by
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Members see the full detail. Ask for an introduction
Character & facilities
Design & character 4% of reviews mention design
- Modern, stylish contemporary architecture with distinctive branding
- Well-designed rooms with functional layout and high-tech features
- Architecturally significant building with art-filled interiors and architectural distinction
Gym & fitness Decent
- Small but well-equipped with dumbbells (up to 25kg), barbell, squat rack, treadmills, stationary bikes, elliptical, kettlebells
- Disorganized storage; lacks proper dumbbell rack and adequate bench options
- Modern with good views; frequently crowded during morning hours; sauna available on top floor
Family facilities
- Kids play room (though frequently closed for corporate meetings)
- Pet-friendly hotel with dog water corner and bike rentals
- Plushies given to children at check-in
- Family-friendly amenities and welcoming atmosphere
Rooms & categories
6 room types
8 photosBEST VALUE
Standard Rooms
Standard Rooms
Non-SmokingTelevisionPremium beddingElectric kettlePillow menuSoundproofed rooms
6 photosOPTION 2
Accessible Standard Room
Accessible Standard Room, Queen Bed
Wheelchair-width doorwaysPremium beddingElectric kettleWheelchair-accessible bathroom vanitySmart TVBlackout drapes/curtains
8 photosOPTION 3
Standard Room
Standard Room
Non-SmokingTelevisionPremium beddingElectric kettlePillow menuSoundproofed rooms
11 photosOPTION 4
Premium Room
Premium Room, Twin Bed
Non-SmokingTelevisionPremium beddingElectric kettlePillow menuSoundproofed rooms
11 photosOPTION 5
Premium Rooms
Premium Rooms
TelevisionSmoking and Non-SmokingPremium beddingElectric kettlePillow menuSoundproofed rooms
8 photosOPTION 6
1 Bedroom Suite
1 Bedroom Suite, 1 Bedroom
1 Bedroom
Non-SmokingTelevisionPremium beddingElectric kettlePillow menuSoundproofed rooms
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