How is InterContinental Warsaw by IHG rated?

InterContinental Warsaw by IHG scores 9.1/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for InterContinental Warsaw by IHG?

HotelShortlist analysed 500 guest reviews for InterContinental Warsaw by IHG to build this verified profile.

Is InterContinental Warsaw by IHG a 5-star hotel?

Yes — InterContinental Warsaw by IHG is a 5-star property in Warsaw.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Warsaw

InterContinental Warsaw by IHG

Name: InterContinental Warsaw by IHG
Address: Warsaw

★★★★★

9.1

Booking score

4.7

Google rating

8,845

Total reviews

★★★★★

Star rating

≈2015

Built / renovated

43+

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2015 ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is InterContinental Warsaw by IHG Worth It? The Honest Verdict

9.1/10 Booking.com4.7/5 Google500 reviews read5-star

As of 8 October 2026, 500 guest reviews give InterContinental Warsaw by IHG 9.1/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptional views of Warsaw cityscape and Palace of Culture & Science, especially from high floors and rooftop pool area, creating unforgettable experiences. 87 reviews.

Complaints

Noise and Room Complaints at InterContinental Warsaw by IHG: Which Rooms to Avoid

Pool and spa area chronically overcrowded with inadequate capacity; jacuzzi fits only handful of people; time-slot system fails to prevent violations; floors constantly wet and slippery. 18 reviews
Inconsistent and sometimes rude reception staff with poor customer service training; some staff unwelcoming, eye-rolling, dismissive of guest concerns, or indifferent to status recognition. 19 reviews
Rooms showing visible signs of age with worn carpets, outdated furnishings, threadbare bathrobes, broken equipment (ironing board frames, wardrobe handles), and poor maintenance. 23 reviews

Rooms to avoid

Lower floors audible street noise
Thin walls between adjacent rooms; clearly hear neighboring activities
Door slamming causes vibration in beds

What guests praise

InterContinental Warsaw by IHG Reviews — What Guests Actually Say vs the Marketing

InterContinental Warsaw by IHG sells itself as a 5-star hotel. What guests repeat most:

Exceptional views of Warsaw cityscape and Palace of Culture & Science, especially from high floors and rooftop pool area, creating unforgettable experiences. 87 reviews
Spacious, comfortable rooms with generous layouts, large bathrooms featuring both bathtub and walk-in shower, quality bedding, and modern amenities. 79 reviews
Outstanding breakfast buffet with vast international selection, fresh-made omelets, pastries, local delicacies, and attentive staff service. 68 reviews

Room requests

Which Room Should You Ask For at InterContinental Warsaw by IHG?

Ask for

High floors (30+) quieter than lower levels
Palace view rooms on tower side

Method

How HotelShortlist Researched InterContinental Warsaw by IHG

We read 500 public guest reviews of InterContinental Warsaw by IHG, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-08. If you represent InterContinental Warsaw by IHG and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional views of Warsaw cityscape and Palace of Culture & Science, especially from high floors and rooftop pool area, creating unforgettable experiences. (87×)

Spacious, comfortable rooms with generous layouts, large bathrooms featuring both bathtub and walk-in shower, quality bedding, and modern amenities. (79×)

Outstanding breakfast buffet with vast international selection, fresh-made omelets, pastries, local delicacies, and attentive staff service. (68×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Pool and spa area chronically overcrowded with inadequate capacity; jacuzzi fits only handful of people; time-slot system fails to prevent violations; floors constantly wet and slippery. (18×)

Inconsistent and sometimes rude reception staff with poor customer service training; some staff unwelcoming, eye-rolling, dismissive of guest concerns, or indifferent to status recognition. (19×)

Rooms showing visible signs of age with worn carpets, outdated furnishings, threadbare bathrobes, broken equipment (ironing board frames, wardrobe handles), and poor maintenance. (23×)

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5 more watch-outs are visible to members.

Parking note. Adequate — Large underground garage available and convenient, though some guests note it is pricier than alternatives nearby.

What guests report

View

High floors (30+) offer stunning palace and cityscape views; standard rooms have city views; lower floors face street; rooms on tower side less scenic.

Bed & mattress

Very comfortable, high-quality mattresses praised; some guests note pillows can be flat/uncomfortable; extra pillow requests honored.

Bathroom & water

Large bathrooms with both bathtub and walk-in shower standard; strong shower pressure generally good but inconsistent in some rooms; modern fixtures in suites; hot water reliable.

Wi-Fi

Good and reliable throughout property; open to all guests with stable connection.

Breakfast

Exceptional quality and variety with fresh-made stations; worth the experience but long queues common; included with Club Lounge or paid separately; high-quality coffee and juices.

AC / heating

Major complaints: system antiquated, unable to cool below 21-24°C in summer, loud operation, difficult temperature regulation; management acknowledges 20-year-old system needs replacement.

Elevator

Available

Local knowledge

Book pool/spa time in advance via app—slots fill quickly and access limited to 1 hour per day per guest.

Request high-floor rooms (30+) to minimize street noise and maximize city/palace views.

Arrive at breakfast early (before 8 AM) to avoid 30-45 minute queues for hot food stations.

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Room intel

Quiet rooms / wings

High floors (30+) quieter than lower levels
Palace view rooms on tower side

Noisy rooms to avoid

Lower floors audible street noise
Thin walls between adjacent rooms; clearly hear neighboring activities
Door slamming causes vibration in beds

Extra charges guests were surprised by

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Character & facilities

Gym & fitness Excellent

Modern equipment, spacious 43rd-floor facility with city views
Best hotel gym in Warsaw; comprehensive weights, cardio, and strength machines
24/7 access for hotel guests with panoramic pool and sauna views

Family facilities

Children under 16 not allowed in pool after 20:00
Children's menu available at restaurants
Spacious family rooms and connecting rooms offered
Kids amenities at rooftop pool area

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