How is Mamaison Le Regina Boutique Hotel rated?

Mamaison Le Regina Boutique Hotel scores 9.1/10 on Booking.com and 4.6/5 on Google.

How many guest reviews were analysed for Mamaison Le Regina Boutique Hotel?

HotelShortlist analysed 500 guest reviews for Mamaison Le Regina Boutique Hotel to build this verified profile.

Is Mamaison Le Regina Boutique Hotel a 5-star hotel?

Yes — Mamaison Le Regina Boutique Hotel is a 5-star property in Warsaw.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Warsaw

Mamaison Le Regina Boutique Hotel

Name: Mamaison Le Regina Boutique Hotel
Address: Warsaw

★★★★★

9.1

Booking score

4.6

Google rating

1,159

Total reviews

★★★★★

Star rating

≈2010

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2010 ·Location 4.6

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Mamaison Le Regina Boutique Hotel Worth It? The Honest Verdict

9.1/10 Booking.com4.6/5 Google500 reviews read5-star

As of 9 October 2026, 500 guest reviews give Mamaison Le Regina Boutique Hotel 9.1/10 on Booking.com and 4.6/5 on Google.

Most-repeated praise: Exceptional breakfast buffet with diverse, fresh, high-quality offerings including champagne, oysters, and multiple prepared dishes, consistently praised as one of the best hotel breakfasts guests have experienced 65 reviews.

Complaints

Noise and Room Complaints at Mamaison Le Regina Boutique Hotel: Which Rooms to Avoid

Severe cleanliness failures including dirty mattresses with brown stains from previous guests, soiled bathroom tiles, dusty surfaces, and cigarette smell in rooms that guests report to indifferent staff 7 reviews
Inconsistent and discriminatory guest treatment where staff deny reasonable requests (late checkout, room changes) to some guests while accommodating others in identical situations 3 reviews
Misleading room photos on website and booking platforms—guests receive smaller, darker rooms with fewer windows than pictures suggest, particularly deluxe rooms with misrepresented balconies 5 reviews

Rooms to avoid

Ground floor or 2nd floor near restaurant/lobby courtyard
Rooms facing courtyard where parties/events occur
3rd floor with noisy ventilation system reported

What guests praise

Mamaison Le Regina Boutique Hotel Reviews — What Guests Actually Say vs the Marketing

Mamaison Le Regina Boutique Hotel sells itself as a 5-star hotel. What guests repeat most:

Exceptional breakfast buffet with diverse, fresh, high-quality offerings including champagne, oysters, and multiple prepared dishes, consistently praised as one of the best hotel breakfasts guests have experienced 65 reviews
Outstanding spa and massage services, particularly Anna Maria and other professional therapists who deliver deeply relaxing, expertly-executed treatments that guests rank among the best massages of their lives 48 reviews
Prime location in Warsaw's Old Town within easy walking distance (2-5 minutes) to historic sites, restaurants, cafes, museums, and cultural attractions with charming cobbled streets and squares 142 reviews

Room requests

Which Room Should You Ask For at Mamaison Le Regina Boutique Hotel?

Ask for

Higher floors (3rd+) reportedly quieter
Rooms away from lobby/restaurant courtyard

Method

How HotelShortlist Researched Mamaison Le Regina Boutique Hotel

We read 500 public guest reviews of Mamaison Le Regina Boutique Hotel, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-09. If you represent Mamaison Le Regina Boutique Hotel and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional breakfast buffet with diverse, fresh, high-quality offerings including champagne, oysters, and multiple prepared dishes, consistently praised as one of the best hotel breakfasts guests have experienced (65×)

Outstanding spa and massage services, particularly Anna Maria and other professional therapists who deliver deeply relaxing, expertly-executed treatments that guests rank among the best massages of their lives (48×)

Prime location in Warsaw's Old Town within easy walking distance (2-5 minutes) to historic sites, restaurants, cafes, museums, and cultural attractions with charming cobbled streets and squares (142×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Severe cleanliness failures including dirty mattresses with brown stains from previous guests, soiled bathroom tiles, dusty surfaces, and cigarette smell in rooms that guests report to indifferent staff (7×)

Inconsistent and discriminatory guest treatment where staff deny reasonable requests (late checkout, room changes) to some guests while accommodating others in identical situations (3×)

Misleading room photos on website and booking platforms—guests receive smaller, darker rooms with fewer windows than pictures suggest, particularly deluxe rooms with misrepresented balconies (5×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Mem (7×)

5 more watch-outs are visible to members.

Parking note. Problematic — Hotel has no dedicated parking; guests rely on street parking or paid valet (150-160 PLN), creating inconvenience and uncertainty.

What guests report

View

Third-floor rooms have best views with large terraces overlooking Old Town; ground-floor 'balconies' face courtyard/restaurant with no privacy

Bed & mattress

Exceptionally comfortable, luxury mattresses praised as best many guests have slept on; some reports of mattress too soft or uncomfortable pillows

Bathroom & water

Spacious, generous size; good water pressure and hot water; some shower controls confusing; lacking ventilation; bathroom mirrors double as TVs mounted too high

Wi-Fi

Functional; one report of poor internet connection

Breakfast

Outstanding quality, diverse buffet with fresh ingredients, champagne, oysters; expensive at 100 PLN but often included; worth the cost; some reports of limited hot options, items disappearing quickly

AC / heating

Climate control unreliable; some rooms non-functional, others too powerful, difficult to adjust; heating can be excessive in winter

Elevator

None — stairs only

Local knowledge

Request a room on higher floors (3rd+) with terrace if available—significantly larger and better views than standard rooms

Book massages at the spa in advance; ask specifically for Anna Maria or Pani Magda who are highly praised, not on walk-in basis

Breakfast is expensive (100 PLN) but exceptional quality—worth the cost only if included; cheaper local options nearby (25-40 PLN)

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Room intel

Quiet rooms / wings

Higher floors (3rd+) reportedly quieter
Rooms away from lobby/restaurant courtyard

Noisy rooms to avoid

Ground floor or 2nd floor near restaurant/lobby courtyard
Rooms facing courtyard where parties/events occur
3rd floor with noisy ventilation system reported

Extra charges guests were surprised by

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Character & facilities

Design & character 2% of reviews mention design

Modern-meets-historical villa architecture with elegant dark wood and rounded doors
Thoughtful courtyard design with garden seating for breakfast and drinks
Boutique-style intimate property avoiding mass-market aesthetic

Gym & fitness Basic

Small fitness corner with treadmill and exercise bicycle only
No dedicated gym room; located near spa area in basement
Repeatedly noted as missing/non-existent amenity

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