How is Hotel Matthiol rated?

Hotel Matthiol scores 9.4/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for Hotel Matthiol?

HotelShortlist analysed 500 guest reviews for Hotel Matthiol to build this verified profile.

Is Hotel Matthiol a 4-star hotel?

Yes — Hotel Matthiol is a 4-star property in Zermatt.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Zermatt

Hotel Matthiol

Name: Hotel Matthiol
Address: Zermatt

★★★★

9.4

Booking score

4.7

Google rating

432

Total reviews

★★★★

Star rating

≈2012

Built / renovated

Highest floor guests reported

Engine scores ·Newness ≈2012 ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Hotel Matthiol Worth It? The Honest Verdict

9.4/10 Booking.com4.7/5 Google500 reviews read4-star

As of 22 August 2026, 500 guest reviews give Hotel Matthiol 9.4/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptional attention to detail throughout the hotel, from personalized room touches like Matterhorn-shaped chocolates, fresh roses, and robes in multiple sizes to handwritten welcome notes and complimentary welcome drinks on arrival. 32 reviews.

Complaints

What Do Guests Complain About at Hotel Matthiol?

Hotel applied a large unauthorized charge (CHF 1500) to guest credit card without consent for fire alarm incidents triggered by normal cooking in rented apartments.
Inflexible cancellation policy with no empathy or exceptions even for serious medical conditions (pregnancy complications preventing international travel) despite doctor's note offered.
Restaurant reservation taken while establishment was closed, leaving guests hungry with no alternative dining options available late in the evening.

What guests praise

Hotel Matthiol Reviews — What Guests Actually Say vs the Marketing

Hotel Matthiol sells itself as a 4-star hotel. What guests repeat most:

Exceptional attention to detail throughout the hotel, from personalized room touches like Matterhorn-shaped chocolates, fresh roses, and robes in multiple sizes to handwritten welcome notes and complimentary welcome drinks on arrival. 32 reviews
Staff consistently described as warm, welcoming, professional, and genuinely eager to go above and beyond—from train station pickup to restaurant recommendations to special honeymoon arrangements. 125 reviews
Stunning private spa facilities in rooms including steam showers, saunas, and soaking tubs with direct views of the Matterhorn, plus an exceptional wellness center spa labyrinth with rituals and massages. 98 reviews

Room requests

Which Room Should You Ask For at Hotel Matthiol?

Ask for

Rooms away from main building perimeter tend to be quieter
Upper floors generally quieter than ground level

Method

How HotelShortlist Researched Hotel Matthiol

We read 500 public guest reviews of Hotel Matthiol, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-22. If you represent Hotel Matthiol and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional attention to detail throughout the hotel, from personalized room touches like Matterhorn-shaped chocolates, fresh roses, and robes in multiple sizes to handwritten welcome notes and complimentary welcome drinks on arrival. (32×)

Staff consistently described as warm, welcoming, professional, and genuinely eager to go above and beyond—from train station pickup to restaurant recommendations to special honeymoon arrangements. (125×)

Stunning private spa facilities in rooms including steam showers, saunas, and soaking tubs with direct views of the Matterhorn, plus an exceptional wellness center spa labyrinth with rituals and massages. (98×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Hotel applied a large unauthorized charge (CHF 1500) to guest credit card without consent for fire alarm incidents triggered by normal cooking in rented apartments. (1×)

Inflexible cancellation policy with no empathy or exceptions even for serious medical conditions (pregnancy complications preventing international travel) despite doctor's note offered. (1×)

Restaurant reservation taken while establishment was closed, leaving guests hungry with no alternative dining options available late in the evening. (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full M (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Memb (4×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Memb (2×)

5 more watch-outs are visible to members.

What guests report

View

Matterhorn views exceptional from most rooms, especially higher floors and spa rooms; ground floor rooms may have limited views

Bed & mattress

Extremely comfortable, high-quality mattresses; guests consistently praise sleep quality

Bathroom & water

Luxury spa bathroom with excellent water pressure, hot water, premium products; steam showers and saunas in spa rooms

Wi-Fi

Not mentioned in reviews

Breakfast

Outstanding included buffet with generous selection, fresh pastries, cooked-to-order options, excellent coffee; worth staying for

AC / heating

No air conditioning; temperate mountain climate allows comfortable sleep without it for most guests, though occasionally warm in summer

Local knowledge

Book a room with Matterhorn views on a higher floor (3rd floor or above) for unobstructed mountain vistas; ground floor rooms may have limited views.

The hotel offers free shuttle service from the train station and to the ski lifts/town center—arrange in advance via email or phone.

The spa labyrinth wellness center is exceptional; factor in dedicated time for it rather than treating it as a quick add-on.

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Room intel

Quiet rooms / wings

Rooms away from main building perimeter tend to be quieter
Upper floors generally quieter than ground level

Extra charges guests were surprised by

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Character & facilities

Design & character 4% of reviews mention design

Modern boutique hotel design blending contemporary aesthetics with alpine Swiss charm
Beautifully renovated interiors with tasteful attention to every architectural detail
Luxury curated environment that feels upscale without being pretentious or kitschy

Gym & fitness Basic

Small fitness center with limited equipment mentioned in a few reviews
Wellness and spa facilities are the primary wellness focus rather than traditional gym

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