How is la couronne Hotel & Spa rated?

la couronne Hotel & Spa scores 9.3/10 on Booking.com and 4.8/5 on Google.

How many guest reviews were analysed for la couronne Hotel & Spa?

HotelShortlist analysed 500 guest reviews for la couronne Hotel & Spa to build this verified profile.

Is la couronne Hotel & Spa a 4-star hotel?

Yes — la couronne Hotel & Spa is a 4-star property in Zermatt.

How do I get the member rate?

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HotelShortlist rating

4.5/5

On the HotelShortlist: meets every one of our quality thresholds in our analysis of guest reviews.

Zermatt

la couronne Hotel & Spa

Name: la couronne Hotel & Spa
Address: Zermatt

★★★★

9.3

Booking score

4.8

Google rating

705

Total reviews

★★★★

Star rating

≈2018

Built / renovated

Engine scores ·Newness ≈2018 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is la couronne Hotel & Spa Worth It? The Honest Verdict

9.3/10 Booking.com4.8/5 Google500 reviews read4-star

As of 22 August 2026, 500 guest reviews give la couronne Hotel & Spa 9.3/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Spectacular unobstructed Matterhorn views from balconies, breakfast area, outdoor pool, and public spaces that guests describe as unforgettable and worth the premium price 87 reviews.

Complaints

Noise and Room Complaints at la couronne Hotel & Spa: Which Rooms to Avoid

Spa pools and hot tubs significantly cooler than expected, requiring warmer water temperatures for comfortable relaxation 8 reviews
Standard rooms lack mini-fridges for storing drinks and snacks, forcing guests to manage without in-room beverage storage 3 reviews
Room WiFi connectivity issues requiring guests to go downstairs to access internet reliably

Rooms to avoid

Ground/1st floor rooms may experience some sound transmission from hardwood floors in upper levels

What guests praise

la couronne Hotel & Spa Reviews — What Guests Actually Say vs the Marketing

la couronne Hotel & Spa sells itself as a 4-star hotel. What guests repeat most:

Spectacular unobstructed Matterhorn views from balconies, breakfast area, outdoor pool, and public spaces that guests describe as unforgettable and worth the premium price 87 reviews
Exceptional staff warmth, attentiveness and hospitality with willingness to go beyond normal service—handling emergencies, special requests, and creating personal touches 76 reviews
World-class spa and wellness facilities including multiple saunas at varying temperatures, infrared rooms, arctic cold rooms, heated indoor and outdoor pools that guests rank among the best in Switzerland 68 reviews

Method

How HotelShortlist Researched la couronne Hotel & Spa

We read 500 public guest reviews of la couronne Hotel & Spa, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-22. If you represent la couronne Hotel & Spa and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Spectacular unobstructed Matterhorn views from balconies, breakfast area, outdoor pool, and public spaces that guests describe as unforgettable and worth the premium price (87×)

Exceptional staff warmth, attentiveness and hospitality with willingness to go beyond normal service—handling emergencies, special requests, and creating personal touches (76×)

World-class spa and wellness facilities including multiple saunas at varying temperatures, infrared rooms, arctic cold rooms, heated indoor and outdoor pools that guests rank among the best in Switzerland (68×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Spa pools and hot tubs significantly cooler than expected, requiring warmer water temperatures for comfortable relaxation (8×)

Standard rooms lack mini-fridges for storing drinks and snacks, forcing guests to manage without in-room beverage storage (3×)

Room WiFi connectivity issues requiring guests to go downstairs to access internet reliably (1×)

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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in fu (3×)

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5 more watch-outs are visible to members.

What guests report

View

Matterhorn-facing rooms offer unobstructed, breathtaking views; premium feature commanding higher rates; river views from other rooms also available

Bed & mattress

Extremely comfortable with quality mattresses, excellent bedding and duvets; some rooms feature separated mattresses without traditional top sheets but guests praised extreme comfort

Bathroom & water

Well-equipped, exceptionally modern, spacious with good water pressure and hot water; some smaller bathrooms noted but generally praised as clean and functional

Wi-Fi

Generally reliable but some room connectivity issues reported requiring users to go downstairs in isolated cases

Breakfast

Outstanding quality buffet with fresh ingredients, variety of hot and cold options, made-to-order omelettes, specialty coffee, vegan choices; highly praised and considered excellent value or included amenity

AC / heating

Heating adequate; cooling problematic in summer months with limited air conditioning effectiveness and non-functional ventilation systems forcing guests to leave doors open

Elevator

Available

Local knowledge

Book a room with Matterhorn view—it transforms the entire experience and justifies the premium cost

Request omelettes or made-to-order eggs at breakfast; staff will prepare them fresh on demand

Use the complimentary afternoon tea and pastries service (2-5pm) to rest and enjoy the views

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Members see this finding in full Members see this finding in full Members see this find

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Room intel

Noisy rooms to avoid

Ground/1st floor rooms may experience some sound transmission from hardwood floors in upper levels

Character & facilities

Gym & fitness Decent

Perfect size gym with modern equipment
State of the art gym mentioned positively
Free sauna and cold room with optional paid massage

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