How is Mirabeau Etoile rated?

Mirabeau Etoile scores 9.3/10 on Booking.com and 4.5/5 on Google.

How many guest reviews were analysed for Mirabeau Etoile?

HotelShortlist analysed 426 guest reviews for Mirabeau Etoile to build this verified profile.

Is Mirabeau Etoile a 4-star hotel?

Yes — Mirabeau Etoile is a 4-star property in Zermatt.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Zermatt

Mirabeau Etoile

Name: Mirabeau Etoile
Address: Zermatt

★★★★

9.3

Booking score

4.5

Google rating

418

Total reviews

★★★★

Star rating

≈2011

Built / renovated

Marie, Francis, Sepp, Rose (family ownership)

Owner

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2011 ·Location 4.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Mirabeau Etoile Worth It? The Honest Verdict

9.3/10 Booking.com4.5/5 Google426 reviews read4-star

As of 22 August 2026, 426 guest reviews give Mirabeau Etoile 9.3/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Exceptional staff warmth and attentiveness—team members go far beyond standard service, remembering guest preferences, offering unsolicited upgrades, assisting with forgotten items, arranging special accommodations for dietary needs and allergies, and creating a genuine family-run hospitality atmosphere that guests describe as feeling 'at home.' 127 reviews.

Complaints

Noise and Room Complaints at Mirabeau Etoile: Which Rooms to Avoid

Refusal to honor advertised cancellation policies; guests who cancelled well within stated refund windows were denied full reimbursement despite meeting the terms, creating sense of exploitation. 2 reviews
Rooms lack air conditioning and fans despite summer temperatures reaching 32°C; ventilation inadequate for sleeping comfortably in heat, forcing guests to choose between open windows (and street noise) or sweltering bedrooms. 5 reviews
Poor noise insulation—thin walls transmit corridor conversations, adjacent room noise, restaurant/bar music until midnight, and early morning construction/housekeeping sounds directly into guest rooms, preventing sleep. 7 reviews

Rooms to avoid

Room 201 (street noise, late-night party noise, difficult to sleep)
Ground floor rooms adjacent to reception and restaurant (noise transmission)
Rooms above restaurant (bar music, service noise)

What guests praise

Mirabeau Etoile Reviews — What Guests Actually Say vs the Marketing

Mirabeau Etoile sells itself as a 4-star hotel. What guests repeat most:

Exceptional staff warmth and attentiveness—team members go far beyond standard service, remembering guest preferences, offering unsolicited upgrades, assisting with forgotten items, arranging special accommodations for dietary needs and allergies, and creating a genuine family-run hospitality atmosphere that guests describe as feeling 'at home.' 127 reviews
Stunning Matterhorn views from balconies and terraces, especially from newer Étoile rooms and higher floors, with many guests describing waking to the mountain vista as dreamlike and the visual centerpiece of their entire stay. 89 reviews
Spacious, clean, modern rooms with high-quality furnishings, comfortable beds, large bathrooms with dual sinks and excellent shower pressure, and thoughtful touches like bedside reading lights, robes, Lindt chocolates on pillows, and fresh water replenished daily. 95 reviews

Room requests

Which Room Should You Ask For at Mirabeau Etoile?

Ask for

Étoile building rooms described as quiet and well-soundproofed
rooms away from main road and restaurant areas preferred

Method

How HotelShortlist Researched Mirabeau Etoile

We read 426 public guest reviews of Mirabeau Etoile, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-22. If you represent Mirabeau Etoile and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional staff warmth and attentiveness—team members go far beyond standard service, remembering guest preferences, offering unsolicited upgrades, assisting with forgotten items, arranging special accommodations for dietary needs and allergies, and creating a genuine family-run hospitality atmosphere that guests describe as feeling 'at home.' (127×)

Stunning Matterhorn views from balconies and terraces, especially from newer Étoile rooms and higher floors, with many guests describing waking to the mountain vista as dreamlike and the visual centerpiece of their entire stay. (89×)

Spacious, clean, modern rooms with high-quality furnishings, comfortable beds, large bathrooms with dual sinks and excellent shower pressure, and thoughtful touches like bedside reading lights, robes, Lindt chocolates on pillows, and fresh water replenished daily. (95×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Me(108×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in(104×)

5 more positive findings visible to members.

Watch-outs · 8 recorded

Refusal to honor advertised cancellation policies; guests who cancelled well within stated refund windows were denied full reimbursement despite meeting the terms, creating sense of exploitation. (2×)

Rooms lack air conditioning and fans despite summer temperatures reaching 32°C; ventilation inadequate for sleeping comfortably in heat, forcing guests to choose between open windows (and street noise) or sweltering bedrooms. (5×)

Poor noise insulation—thin walls transmit corridor conversations, adjacent room noise, restaurant/bar music until midnight, and early morning construction/housekeeping sounds directly into guest rooms, preventing sleep. (7×)

5 more watch-outs are visible to members.

What guests report

View

Matterhorn views from balconies on east/north-facing rooms and Étoile building; mountain views from breakfast room; some rooms lack views or face construction sites

Bed & mattress

Very comfortable beds with high-quality mattresses and plentiful pillows; praised consistently across reviews

Bathroom & water

Excellent hot water and pressure; large bathrooms in higher-category rooms; some standard rooms have cramped shower stalls; separate WC in some suites

Wi-Fi

Generally works well but sparse mentions; one review reports extremely slow speed (less than 1 mbps)

Breakfast

Outstanding quality and variety; worth arriving early as hot items deplete by 8am; fresh-squeezed juice, premium pastries, multiple proteins, excellent coffee

AC / heating

No air conditioning or fans in most rooms; significant summer comfort problem at 30–32°C temperatures

Elevator

Available

Local knowledge

Arrive at breakfast when restaurant opens (around 7am) as cooked items like eggs run out by 8am and are not replenished; arrive early for best selection.

Request a room in the new Étoile building for modern renovated rooms with superior finishes and contemporary design.

Book a room with Matterhorn view explicitly (rooms on certain sides/floors offer stunning views); ask at reception which exposures have best vistas.

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Room intel

Quiet rooms / wings

Étoile building rooms described as quiet and well-soundproofed
rooms away from main road and restaurant areas preferred

Noisy rooms to avoid

Room 201 (street noise, late-night party noise, difficult to sleep)
Ground floor rooms adjacent to reception and restaurant (noise transmission)
Rooms above restaurant (bar music, service noise)

Extra charges guests were surprised by

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Character & facilities

Design & character 2% of reviews mention design

modern alpine design blending contemporary elements with traditional Swiss décor
stylish interiors and thoughtful artistic attention to detail throughout
new Étoile building epitomizes elegance with contemporary furnishings and cozy fireplaces

Gym & fitness Basic

small gym room with minimal cardio and weight equipment
Technogym machines in newer installations
adequate for basic workouts but limited selection

Family facilities

large heated indoor pool suitable for children
welcoming attitude with kids' robes and slippers provided in rooms
flexible restaurant menus accommodating fussy eaters
family rooms available with extra sleeping nooks

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