How is Yurbban Passage Hotel & Spa rated?

Yurbban Passage Hotel & Spa scores 9.0/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for Yurbban Passage Hotel & Spa?

HotelShortlist analysed 500 guest reviews for Yurbban Passage Hotel & Spa to build this verified profile.

Is Yurbban Passage Hotel & Spa a 4-star hotel?

Yes — Yurbban Passage Hotel & Spa is a 4-star property in Barcelona.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Barcelona

Yurbban Passage Hotel & Spa

Name: Yurbban Passage Hotel & Spa
Address: Barcelona

★★★★

9.0

Booking score

4.7

Google rating

917

Total reviews

★★★★

Star rating

≈2017

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2017 ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Yurbban Passage Hotel & Spa Worth It? The Honest Verdict

9.0/10 Booking.com4.7/5 Google500 reviews read4-star

As of 5 October 2026, 500 guest reviews give Yurbban Passage Hotel & Spa 9.0/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptional staff warmth and personalized service throughout, with front-desk employees and managers who remember guests, handle problems gracefully, and offer thoughtful local tips and restaurant recommendations. 127 reviews.

Complaints

Noise and Room Complaints at Yurbban Passage Hotel & Spa: Which Rooms to Avoid

Cockroaches found in beds and rooms with pre-existing stains; hotel management dismissive of complaints, refusing accountability or meaningful compensation despite photo evidence. 2 reviews
Severe cleanliness failures upon arrival including visible stains, unexplained marks on linens, pre-used towels with hair, and poor bathroom sanitation standards. 3 reviews
Spa severely undersells experience: only 30 minutes per stay with strict time enforcement, tepid pool water (~78°F), unfriendly reception staff, and inadequate heating. 5 reviews

Rooms to avoid

Room 102 (near laundry room/housekeeping, extremely noisy with staff operations from 8 AM onward)
Rooms near elevator (voices and morning commotion)
Rooms on passage side (pedestrian traffic, voices, foot traffic throughout day and evening)
Rooms on street-facing side (door slamming, traffic noise, nightlife noise nearby)
Rooms next to staff room (conversations and activity nonstop)

What guests praise

Yurbban Passage Hotel & Spa Reviews — What Guests Actually Say vs the Marketing

Yurbban Passage Hotel & Spa sells itself as a 4-star hotel. What guests repeat most:

Exceptional staff warmth and personalized service throughout, with front-desk employees and managers who remember guests, handle problems gracefully, and offer thoughtful local tips and restaurant recommendations. 127 reviews
Stunning rooftop terrace and pool with breathtaking 360-degree views of Barcelona's cityscape and surrounding architecture, perfect for relaxing after exploring. 98 reviews
Prime central location in El Born neighborhood, walkable to Gothic Quarter, shopping, restaurants, metro, and major attractions, yet tucked away on a quiet pedestrian passage. 112 reviews

Room requests

Which Room Should You Ask For at Yurbban Passage Hotel & Spa?

Ask for

3rd floor rooms reported as silent at night
Rooms on inner courtyard/pedestrian passage side quieter than street-facing
Rooms away from laundry room and housekeeping station (avoid ground floor near passage entrance)

Method

How HotelShortlist Researched Yurbban Passage Hotel & Spa

We read 500 public guest reviews of Yurbban Passage Hotel & Spa, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-05. If you represent Yurbban Passage Hotel & Spa and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional staff warmth and personalized service throughout, with front-desk employees and managers who remember guests, handle problems gracefully, and offer thoughtful local tips and restaurant recommendations. (127×)

Stunning rooftop terrace and pool with breathtaking 360-degree views of Barcelona's cityscape and surrounding architecture, perfect for relaxing after exploring. (98×)

Prime central location in El Born neighborhood, walkable to Gothic Quarter, shopping, restaurants, metro, and major attractions, yet tucked away on a quiet pedestrian passage. (112×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Cockroaches found in beds and rooms with pre-existing stains; hotel management dismissive of complaints, refusing accountability or meaningful compensation despite photo evidence. (2×)

Severe cleanliness failures upon arrival including visible stains, unexplained marks on linens, pre-used towels with hair, and poor bathroom sanitation standards. (3×)

Spa severely undersells experience: only 30 minutes per stay with strict time enforcement, tepid pool water (~78°F), unfriendly reception staff, and inadequate heating. (5×)

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5 more watch-outs are visible to members.

What guests report

View

Rooftop pool area has breathtaking 360-degree views; rooms with terraces/balconies overlook rooftops and city; street-facing rooms have city views but more noise; interior rooms lack windows/views

Bed & mattress

Beds consistently praised as comfortable and large in most reviews; some guests report very firm mattresses and uncomfortable pillows; quality varies by room

Bathroom & water

Rainfall shower with excellent high-pressure water flow; eco-friendly 4-minute shower timer; some rooms have clogged drains and plumbing issues; hot water generally adequate

Wi-Fi

Free portable WiFi hotspots provided to take out exploring city; in-room WiFi frequently unreliable, slow, and drops often per multiple guests

Breakfast

Excellent buffet with fresh pastries, meats, cheeses, juices, local Catalan specialties, and hot-made-to-order items; €19 extra if not included; worth the cost; fresh quality ingredients praised

AC / heating

Air conditioning noted as cold/effective when working; some rooms had non-functional or difficult-to-adjust temperature controls; heating/cooling reliability concerns in some guest reports

Elevator

Available

Local knowledge

Request a room away from the passage/pedestrian alley and away from the laundry room (ground floor) to minimize noise and disturbance.

Book the spa 30-minute slot early in your stay; staff enforce time limits strictly and will ask you to leave once time is up.

Arrive early at the rooftop pool during peak hours (summer/golden hour) as seating is limited with only ~8 loungers available.

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Room intel

Quiet rooms / wings

3rd floor rooms reported as silent at night
Rooms on inner courtyard/pedestrian passage side quieter than street-facing
Rooms away from laundry room and housekeeping station (avoid ground floor near passage entrance)

Noisy rooms to avoid

Room 102 (near laundry room/housekeeping, extremely noisy with staff operations from 8 AM onward)
Rooms near elevator (voices and morning commotion)
Rooms on passage side (pedestrian traffic, voices, foot traffic throughout day and evening)
Rooms on street-facing side (door slamming, traffic noise, nightlife noise nearby)
Rooms next to staff room (conversations and activity nonstop)

Extra charges guests were surprised by

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Character & facilities

Design & character 15% of reviews mention design

Minimalist modern aesthetic with sophisticated yet cozy atmosphere praised throughout reviews
Attention to architectural detail, elegant scents, and curated small touches (flowers, fortune cookies, lavender) create luxury feel
Boutique hotel character with stylish interiors contrasts with some aged/tired elements in rooms like peeling paint and cracked fixtures

Gym & fitness Basic

Small dedicated gym room in basement with basic equipment including dumbbells (up to 25 lbs max), cardio machines, punch bag
Functional but limited; adequate for light workouts but weights max out quickly
Guests describe it as basic amenity rather than highlight of stay

Family facilities

Family suite/junior suite with terrace available for families with teenagers
Rooftop pool (shallow, good for families)
Spa facilities including sauna and jacuzzi accessible to children (though spa time restrictions apply)
Free bikes and longboards available for families to explore city together

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