How is Kempinski Central Avenue Dubai rated?

Kempinski Central Avenue Dubai scores 9.4/10 on Booking.com and 4.8/5 on Google.

How many guest reviews were analysed for Kempinski Central Avenue Dubai?

HotelShortlist analysed 500 guest reviews for Kempinski Central Avenue Dubai to build this verified profile.

Is Kempinski Central Avenue Dubai a 5-star hotel?

Yes — Kempinski Central Avenue Dubai is a 5-star property in Dubai.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Dubai

Kempinski Central Avenue Dubai

Name: Kempinski Central Avenue Dubai
Address: Dubai

★★★★★

9.4

Booking score

4.8

Google rating

15,446

Total reviews

★★★★★

Star rating

≈2024

Built / renovated

Noise mentions

Engine scores ·Newness ≈2024 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Kempinski Central Avenue Dubai Worth It? The Honest Verdict

9.4/10 Booking.com4.8/5 Google500 reviews read5-star

As of 13 October 2026, 500 guest reviews give Kempinski Central Avenue Dubai 9.4/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Exceptional front-desk and concierge staff who are consistently professional, warm, and go above and beyond with restaurant recommendations, transportation arrangements, and room upgrades without being asked. 87 reviews.

Complaints

Noise and Room Complaints at Kempinski Central Avenue Dubai: Which Rooms to Avoid

Serious security and guest safety concerns including reports of belongings disturbed in locked rooms, hotel refusing to investigate or acknowledge responsibility, and dismissive management response. 2 reviews
Booking through third-party apartment management (Suitestay) results in poor communication, unresponsive staff, inconsistent room maintenance, lack of housekeeping follow-up, and excessive charges for lost key cards. 3 reviews
Persistent noise disturbances from late-night restaurant/bar activities on weekends that prevent sleep despite guest complaints being dismissed by management as acceptable. 2 reviews

Rooms to avoid

Lower floors facing the restaurant (late-night noise from bar/club activities)
Rooms facing Dubai Mall side (construction noise early morning)

What guests praise

Kempinski Central Avenue Dubai Reviews — What Guests Actually Say vs the Marketing

Kempinski Central Avenue Dubai sells itself as a 5-star hotel. What guests repeat most:

Exceptional front-desk and concierge staff who are consistently professional, warm, and go above and beyond with restaurant recommendations, transportation arrangements, and room upgrades without being asked. 87 reviews
Outstanding pool experience with perfectly maintained facilities, excellent water temperature, complimentary towels and cold water, and highly attentive lifeguard staff (especially Ragesh) who prioritize guest safety and comfort. 72 reviews
Breakfast restaurant (CEZ/Cez) serves exceptional quality food with made-to-order items like Chef Rahil's distinctive omelets, fresh juices, and consistent excellent service from staff like Roshan and Salah. 58 reviews

Room requests

Which Room Should You Ask For at Kempinski Central Avenue Dubai?

Ask for

Higher floors away from restaurant
Rooms away from Dubai Mall expansion work side

Method

How HotelShortlist Researched Kempinski Central Avenue Dubai

We read 500 public guest reviews of Kempinski Central Avenue Dubai, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-13. If you represent Kempinski Central Avenue Dubai and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional front-desk and concierge staff who are consistently professional, warm, and go above and beyond with restaurant recommendations, transportation arrangements, and room upgrades without being asked. (87×)

Outstanding pool experience with perfectly maintained facilities, excellent water temperature, complimentary towels and cold water, and highly attentive lifeguard staff (especially Ragesh) who prioritize guest safety and comfort. (72×)

Breakfast restaurant (CEZ/Cez) serves exceptional quality food with made-to-order items like Chef Rahil's distinctive omelets, fresh juices, and consistent excellent service from staff like Roshan and Salah. (58×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members (71×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (38×)

5 more positive findings visible to members.

Watch-outs · 8 recorded

Serious security and guest safety concerns including reports of belongings disturbed in locked rooms, hotel refusing to investigate or acknowledge responsibility, and dismissive management response. (2×)

Booking through third-party apartment management (Suitestay) results in poor communication, unresponsive staff, inconsistent room maintenance, lack of housekeeping follow-up, and excessive charges for lost key cards. (3×)

Persistent noise disturbances from late-night restaurant/bar activities on weekends that prevent sleep despite guest complaints being dismissed by management as acceptable. (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Membe (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this findin (1×)

5 more watch-outs are visible to members.

Parking note. Problematic — Valet parking charges high fees for apartment residents (AED 300), long waits during weekends (30-45 minutes to exit garage), and Uber pickup location issues due to mall proximity.

What guests report

View

Burj Khalifa views from rooms, especially premium suites; mall-facing rooms suffer from construction noise

Bed & mattress

Comfortable and spacious mattresses; wrong bed type assigned occasionally

Bathroom & water

Good water pressure and hot water in most rooms; weak water pressure and leaks reported in some suites

Wi-Fi

Not mentioned by guests

Breakfast

High quality à la carte station with made-to-order items; buffet selection variable and inconsistent; service slow during peak hours

AC / heating

Reliable cooling; noisy AC unit mentioned once as mistaken for restaurant noise

Elevator

Available

Local knowledge

Book directly with Kempinski, not through Suitestay or third-party apartment managers, to avoid poor communication and hidden fees on room keys (AED 300 per lost card).

Request a room away from the Dubai Mall side to avoid construction noise and morning disturbances from mall expansion work.

Use Bolt app for ride-hailing instead of Uber/Careem; it correctly identifies the Kempinski pickup location while others default to Dubai Mall.

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Room intel

Quiet rooms / wings

Higher floors away from restaurant
Rooms away from Dubai Mall expansion work side

Noisy rooms to avoid

Lower floors facing the restaurant (late-night noise from bar/club activities)
Rooms facing Dubai Mall side (construction noise early morning)

Extra charges guests were surprised by

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Character & facilities

Design & character 0% of reviews mention design

Interiors are modern and elegant but not architecturally distinctive
Shopping mall connection is functional integration rather than architectural feature

Gym & fitness Decent

Free weights including bench press available
24-hour access with basic to good equipment
Well-equipped facility with cardio and strength training options

Family facilities

Swimming pool with dedicated lifeguard supervision
Family-friendly rooms available
Kids' menu at restaurants and room service
Safe pool environment with attentive safety monitoring

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