How is Kempinski The Boulevard Dubai rated?

Kempinski The Boulevard Dubai scores 9.3/10 on Booking.com and 4.8/5 on Google.

How many guest reviews were analysed for Kempinski The Boulevard Dubai?

HotelShortlist analysed 500 guest reviews for Kempinski The Boulevard Dubai to build this verified profile.

Is Kempinski The Boulevard Dubai a 5-star hotel?

Yes — Kempinski The Boulevard Dubai is a 5-star property in Dubai.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Dubai

Kempinski The Boulevard Dubai

Name: Kempinski The Boulevard Dubai
Address: Dubai

★★★★★

9.3

Booking score

4.8

Google rating

11,968

Total reviews

★★★★★

Star rating

≈2018

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2018 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

Ask for an introduction Already a member? Sign in

Verdict

Is Kempinski The Boulevard Dubai Worth It? The Honest Verdict

9.3/10 Booking.com4.8/5 Google500 reviews read5-star

As of 25 September 2026, 500 guest reviews give Kempinski The Boulevard Dubai 9.3/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Exceptionally attentive and warm staff across all departments who consistently go above and beyond expectations, with bellhops, concierge, and receptionists proactively assisting with luggage, recommendations, and special requests. 89 reviews.

Complaints

Noise and Room Complaints at Kempinski The Boulevard Dubai: Which Rooms to Avoid

Systemic failures in basic service operations including forgotten room cleaning despite advance notice, missed luggage arrangements, and failure to prepare requested amenities like baby cribs. 7 reviews
Severe cleanliness issues with visible blood in bathrooms, unpleasant odors in bed sheets and towels, unused robes left on floor, and insufficient amenities for multi-guest rooms. 5 reviews
Poor receptionist behavior including dismissive attitudes toward agency-booked guests, refusal to provide basic amenities like water to visitors, and lack of empathy during problem resolution. 6 reviews

Rooms to avoid

Rooms facing Financial Center Street (constant bridge traffic noise)
7th floor reported as noisy at night from street traffic
Rooms adjacent to lounge/bar areas
Lower floors near lobby experience guest hallway noise

What guests praise

Kempinski The Boulevard Dubai Reviews — What Guests Actually Say vs the Marketing

Kempinski The Boulevard Dubai sells itself as a 5-star hotel. What guests repeat most:

Exceptionally attentive and warm staff across all departments who consistently go above and beyond expectations, with bellhops, concierge, and receptionists proactively assisting with luggage, recommendations, and special requests. 89 reviews
Unbeatable location directly connected to Dubai Mall via air-conditioned tunnel and close to Burj Khalifa, making shopping, dining, and sightseeing incredibly convenient and accessible. 67 reviews
Luxurious, spacious, and immaculately clean rooms with premium bedding, thoughtful amenities, and stunning views of Burj Khalifa and city skyline from most units. 58 reviews

Room requests

Which Room Should You Ask For at Kempinski The Boulevard Dubai?

Ask for

Rooms on opposite side away from Financial Center Street
Interior-facing rooms reduce hallway noise from other guests
Higher floors above bar/lounge noise (careful of music at night)

Method

How HotelShortlist Researched Kempinski The Boulevard Dubai

We read 500 public guest reviews of Kempinski The Boulevard Dubai, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-25. If you represent Kempinski The Boulevard Dubai and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally attentive and warm staff across all departments who consistently go above and beyond expectations, with bellhops, concierge, and receptionists proactively assisting with luggage, recommendations, and special requests. (89×)

Unbeatable location directly connected to Dubai Mall via air-conditioned tunnel and close to Burj Khalifa, making shopping, dining, and sightseeing incredibly convenient and accessible. (67×)

Luxurious, spacious, and immaculately clean rooms with premium bedding, thoughtful amenities, and stunning views of Burj Khalifa and city skyline from most units. (58×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this(47×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this(41×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full(35×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see t(29×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (22×)

5 more positive findings visible to members.

Watch-outs · 8 recorded

Systemic failures in basic service operations including forgotten room cleaning despite advance notice, missed luggage arrangements, and failure to prepare requested amenities like baby cribs. (7×)

Severe cleanliness issues with visible blood in bathrooms, unpleasant odors in bed sheets and towels, unused robes left on floor, and insufficient amenities for multi-guest rooms. (5×)

Poor receptionist behavior including dismissive attitudes toward agency-booked guests, refusal to provide basic amenities like water to visitors, and lack of empathy during problem resolution. (6×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (5×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (7×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see thi (5×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this (4×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full (4×)

5 more watch-outs are visible to members.

Parking note. Problematic — Valet parking charges 200 AED flat fee, leaving cars locked without staff present, and poor valet service quality with disorganized key management reported in multiple reviews.

What guests report

View

Burj Khalifa and city skyline views excellent from higher floors; rooms facing Financial Center Street have poor noise insulation; pool area has spectacular Burj views.

Bed & mattress

Huge plush beds described as sleeping on clouds; mattresses extremely comfortable; pillows vary—some guests found them too soft and unsupportive.

Bathroom & water

Well-equipped with high-quality toiletries; hot water reliable; some units have non-functional or patched bathroom fixtures; some bathtubs reportedly not properly cleaned.

Wi-Fi

Not specifically mentioned by guests.

Breakfast

Outstanding variety and quality; impressive buffet with fresh produce, hot stations, pastries, cheeses; limited if comparing to Bangkok Kempinski; some guests note lack of scrambled egg station requiring 20+ minute waits.

AC / heating

Generally reliable; some reports of difficulty controlling temperature and extreme coldness in rooms; balcony door sealing issues can cause humidity.

Local knowledge

Request a room on the opposite side away from Financial Center Street if noise-sensitive—cars hitting bridge joints create constant loud sound.

Book directly with the hotel rather than through travel agencies to avoid feeling deprioritized by reception staff.

Arrive for breakfast early or after 9am to avoid long waits; egg orders take 20+ minutes if done à la carte.

Members see this finding in full Members see this finding in full Members see this finding in full Members see th

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full M

Members see this finding in full Members see this finding in full Members see this finding in full Members see thi

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Me

Members see this finding in full Members see this finding in full Members see this finding in full Members see

Members see the full detail. Ask for an introduction

Room intel

Quiet rooms / wings

Rooms on opposite side away from Financial Center Street
Interior-facing rooms reduce hallway noise from other guests
Higher floors above bar/lounge noise (careful of music at night)

Noisy rooms to avoid

Rooms facing Financial Center Street (constant bridge traffic noise)
7th floor reported as noisy at night from street traffic
Rooms adjacent to lounge/bar areas
Lower floors near lobby experience guest hallway noise

Extra charges guests were surprised by

Members see this finding in full
Members see this finding in full Members
Members see this finding in full Members see this f
Members see this finding in full Members see this finding i
Members see this finding in full M

Members see the full detail. Ask for an introduction

Character & facilities

Design & character 2% of reviews mention design

Contemporary and gorgeous modern decor with elegant interiors
Sophisticated ambiance balancing elegance with inviting warmth
Luxurious signature fragrance creates memorable sensory experience

Gym & fitness Decent

Well-equipped gym available to guests
Functional fitness facilities with proper equipment

Family facilities

Kids pool with waterslide
Kids club activities available
Children's menu options at restaurants
Family rooms with accommodations for multiple guests

Rooms & categories

58 room types

BEST VALUE

Deluxe Room

2 Twin Beds

City view

Thin carpet in roomTelevisionDesk chairHousekeeping (surcharge)Smoking and Non-SmokingTurndown service

member rate per night

€———

Rate visible to members