How is One&Only One Za'abeel rated?

One&Only One Za'abeel scores 9.0/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for One&Only One Za'abeel?

HotelShortlist analysed 500 guest reviews for One&Only One Za'abeel to build this verified profile.

Is One&Only One Za'abeel a 5-star hotel?

Yes — One&Only One Za'abeel is a 5-star property in Dubai.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Dubai

One&Only One Za'abeel

Name: One&Only One Za'abeel
Address: Dubai

★★★★★

9.0

Booking score

4.7

Google rating

3,623

Total reviews

★★★★★

Star rating

≈2024

Built / renovated

53+

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2024 ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is One&Only One Za'abeel Worth It? The Honest Verdict

9.0/10 Booking.com4.7/5 Google500 reviews read5-star

As of 13 October 2026, 500 guest reviews give One&Only One Za'abeel 9.0/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptional personalized service from individual staff members (Kareem, Bablu, Shohag, Carolina, Raju) who go far beyond standard hospitality with genuine warmth, memory of preferences, and proactive assistance 89 reviews.

Complaints

Noise and Room Complaints at One&Only One Za'abeel: Which Rooms to Avoid

Inconsistent check-in processes including slow service, lack of fair guest ordering, communication failures about room readiness, and staff indifference to customer frustration 8 reviews
Pool closures during stay not disclosed beforehand in booking confirmation, significantly disappointing guests who specifically chose hotel for this amenity 3 reviews
Malfunctioning air conditioning and faulty in-room amenities (hairdryers, irons) not promptly repaired despite guest complaints 4 reviews

Rooms to avoid

Rooms near elevators experience noise from staff and guest movement
Floor 53 (cigar lounge area) affected by persistent smoke odor and cigar lounge noise

What guests praise

One&Only One Za'abeel Reviews — What Guests Actually Say vs the Marketing

One&Only One Za'abeel sells itself as a 5-star hotel. What guests repeat most:

Exceptional personalized service from individual staff members (Kareem, Bablu, Shohag, Carolina, Raju) who go far beyond standard hospitality with genuine warmth, memory of preferences, and proactive assistance 89 reviews
Stunning modern architecture and interior design featuring unique vertical resort concept, futuristic aesthetics, and Japanese-influenced finishes that create an instantly memorable first impression 58 reviews
Breathtaking skyline views of Burj Khalifa and Dubai cityscape from floor-to-ceiling windows, especially magical at night and from higher floors 52 reviews

Method

How HotelShortlist Researched One&Only One Za'abeel

We read 500 public guest reviews of One&Only One Za'abeel, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-13. If you represent One&Only One Za'abeel and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional personalized service from individual staff members (Kareem, Bablu, Shohag, Carolina, Raju) who go far beyond standard hospitality with genuine warmth, memory of preferences, and proactive assistance (89×)

Stunning modern architecture and interior design featuring unique vertical resort concept, futuristic aesthetics, and Japanese-influenced finishes that create an instantly memorable first impression (58×)

Breathtaking skyline views of Burj Khalifa and Dubai cityscape from floor-to-ceiling windows, especially magical at night and from higher floors (52×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Inconsistent check-in processes including slow service, lack of fair guest ordering, communication failures about room readiness, and staff indifference to customer frustration (8×)

Pool closures during stay not disclosed beforehand in booking confirmation, significantly disappointing guests who specifically chose hotel for this amenity (3×)

Malfunctioning air conditioning and faulty in-room amenities (hairdryers, irons) not promptly repaired despite guest complaints (4×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (6×)

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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Mem (3×)

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5 more watch-outs are visible to members.

Parking note. Comfortable — Guests praise massive parking facilities, fast valet service, and seamless arrival/departure despite large events.

What guests report

View

Floor-to-ceiling windows on higher floors offer spectacular unobstructed Burj Khalifa and Dubai skyline views; rooms near elevator have obstructed or partial views

Bed & mattress

Extremely comfortable high-quality bedding praised as luxurious and restful

Bathroom & water

Well-appointed modern bathrooms with quality finishes; some guests note potential water pressure issues

Wi-Fi

Hotel WiFi described as great and reliable throughout property

Breakfast

Excellent quality with exceptional variety and presentation; high-end à la carte options alongside comprehensive buffet; worth premium pricing

AC / heating

Generally reliable but some units malfunction; repairs can be slow; temperature control sometimes uncomfortable in certain rooms

Elevator

Available

Local knowledge

Request rooms away from elevators to avoid corridor noise and staff movement during night

Book afternoon tea early or reserve in advance—restaurant fills up quickly

Arrive with swimming attire; no in-hotel shop to purchase suits if forgotten

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Room intel

Noisy rooms to avoid

Rooms near elevators experience noise from staff and guest movement
Floor 53 (cigar lounge area) affected by persistent smoke odor and cigar lounge noise

Extra charges guests were surprised by

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Character & facilities

Design & character 12% of reviews mention design

Bold futuristic vertical resort architecture standing out as unique Dubai landmark
Japanese-influenced minimalist aesthetic with high-end finishes throughout property
Modern luxury blending sleek technology with warm, welcoming atmospheres

Gym & fitness Excellent

Brand new equipment with great variety including full cardio and strength training
Among the best gym facilities any hotel guest has experienced
Motivating atmosphere with aesthetic design and comprehensive machine selection

Family facilities

Dedicated Kids Club with engaging activities and trained staff praised for care
Family-friendly garden pool with beautiful design suitable for children
Multiple dining venues with diverse menus accommodating children's preferences
Family rooms and suites available for multi-generational stays

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