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HotelShortlist rating
4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

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Dubai - United Arab Emirates, Dubai

One&Only The Palm

★★★★★ Palm Jumeirah West Crescent
9.4
Booking score
4.7
Google rating
3,207
Total reviews
★★★★★
Star rating
≈2010
Built / renovated
9+
Highest floor guests reported
Engine scores ·Newness ≈2010 ·Location 4.7
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is One&Only The Palm Worth It? The Honest Verdict

9.4/10 Booking.com4.7/5 Google3,207 reviews read5-star

As of 25 September 2026, 3,207 guest reviews give One&Only The Palm 9.4/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptional personalized service from dedicated host/butler staff who anticipate needs, remember preferences, and treat guests like family with genuine warmth and attentiveness 87 reviews.

Pest check

Bed Bugs and Pest Reports at One&Only The Palm — What 3,207 Reviews Say

None of the 3,207 guest reviews we read for One&Only The Palm mention bed bugs, cockroaches, mice or other pests.

Complaints

Noise and Room Complaints at One&Only The Palm: Which Rooms to Avoid

  • Slow, disorganized service despite luxury pricing including long waits for check-in, room service, breakfast delivery, and ice; food arrives cold or at wrong times 12 reviews
  • Hidden and misleading charges including spa day-pass redemption confusion, separate spa treatment charges despite package promises, pool day-pass pricing discrepancies, and undisclosed fees 8 reviews
  • Poor room quality and maintenance issues including broken telephones, defective shower curtains, leaking bathtub taps, broken Bluetooth speakers, and non-functional windows in kids area 7 reviews
Rooms to avoid
  • Rooms facing inland side experience construction noise from 7:30 AM daily
  • Higher floors (Room 904) lack privacy and evening beach sun
What guests praise

One&Only The Palm Reviews — What Guests Actually Say vs the Marketing

One&Only The Palm sells itself as a 5-star hotel. What guests repeat most:

  • Exceptional personalized service from dedicated host/butler staff who anticipate needs, remember preferences, and treat guests like family with genuine warmth and attentiveness 87 reviews
  • Stunning Andalusian-Moorish architectural design with lush gardens, tranquil water features, and mature landscaping that feels like an exclusive escape from Dubai's hustle 62 reviews
  • Private, intimate resort atmosphere with only 90 rooms, minimal crowds, and boutique exclusivity that creates a peaceful, serene environment for relaxation 58 reviews
Room requests

Which Room Should You Ask For at One&Only The Palm?

Ask for
  • Room 212 described as very quiet and peaceful
  • Rooms on lower floors (404 junior suite) closer to ground level with more privacy
Method

How HotelShortlist Researched One&Only The Palm

We read 3,207 public guest reviews of One&Only The Palm, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-25. If you represent One&Only The Palm and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional personalized service from dedicated host/butler staff who anticipate needs, remember preferences, and treat guests like family with genuine warmth and attentiveness (87×)
Stunning Andalusian-Moorish architectural design with lush gardens, tranquil water features, and mature landscaping that feels like an exclusive escape from Dubai's hustle (62×)
Private, intimate resort atmosphere with only 90 rooms, minimal crowds, and boutique exclusivity that creates a peaceful, serene environment for relaxation (58×)
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5 more positive findings visible to members.

Watch-outs · 8 recorded

Slow, disorganized service despite luxury pricing including long waits for check-in, room service, breakfast delivery, and ice; food arrives cold or at wrong times (12×)
Hidden and misleading charges including spa day-pass redemption confusion, separate spa treatment charges despite package promises, pool day-pass pricing discrepancies, and undisclosed fees (8×)
Poor room quality and maintenance issues including broken telephones, defective shower curtains, leaking bathtub taps, broken Bluetooth speakers, and non-functional windows in kids area (7×)
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5 more watch-outs are visible to members.
Parking note. Adequate — Hotel has private car park; no complaints about parking availability or space, though distance to mainland may require valet/transportation.
Guest sentiment — 3,207 rated reviews
95% positive (3,037)2% neutral (61)3% negative (109)

Review history 3,207 dated reviews · 2010-11 → 2026-09

1234520102011201220132014201520162017201820192020202120222023202420252026
Monthly average (1–5)Smoothed trendReview volume
Review counts: 3,207 Google
1 long break in reviews (shaded on the chart) — the hotel may have closed or renovated.

What the trend suggests

Possible renovation2011-03 – 2011-0675% confidence
A 4-month gap (2011-03→2011-06) with post-gap average rising from 3.5 to 4.67 (+1.17 delta) is consistent with a closure for renovation followed by reopening. The substantial rating improvement across the gap supports this interpretation.
Issue resolved2020-Q4 – 2026-Q372% confidence
Service bottlenecks and operational friction (slow room service, slow buggy service, staff unavailability) were documented in 2021-Q1 and 2022-Q1 snippets but are largely absent from 2024-Q3 onwards. Recent reviews (2025-Q3, 2026-Q1, 2026-Q2, 2026-Q3) consistently praise responsive and attentive staff ('staff were incredibly kind and welcoming', 'nothing was too much trouble'), suggesting operational improvements were made and sustained.
Possible decline2019-07 – 2019-1071% confidence
A 4-month consecutive decline occurs: 2019-07 (4.43) → 2019-08 (4.64 recovery) breaks the pattern, but extending the window to 2019-06 (4.54) → 2019-07 (4.43) → 2019-08 (4.64) shows volatility. More conservatively, 2019-04 (4.55) through 2019-07 (4.43) shows a downtrend. However, this is marginal and partly recovers by 2019-10 (4.70), so confidence is moderate.
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What guests report

View
Palm Beach Premier rooms and suites overlooking Arabian Gulf with best sunset views; Room 404 junior suites with private pool offer ideal beach proximity and evening sun; Room 904 higher floor lacks evening beach sun exposure
Bed & mattress
Exceptionally comfortable mattresses and high-quality linens; beds described as 'best sleep' by multiple guests; spacious bedroom layouts
Bathroom & water
Luxury marble bathrooms with large plunge-pool sized bathtubs offering skyline views; some reported leaking taps and defective shower curtains; hot water generally reliable
Wi-Fi
Limited to 4 devices per room before incurring charges; guests find restriction frustrating at premium price point
Breakfast
Outstanding buffet with high-quality, diverse options including fresh juices, healthy options, pastries, and hot dishes; worth the stay; consistently praised quality and variety
AC / heating
Generally reliable cooling; one reported instance of AC not working in suite with poor management response

Hotel team

General Manager
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Director, Marketing & Communications
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Rooms Division Director
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Fine Dining & Luxury Hospitality Professional
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Head Waitress
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Chef
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Chef
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Guest Service Associate
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One&Only The Palm Staff
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Local knowledge

Book rooms 404 or lower floors for direct beach access; room 904 has no evening sun on the beach despite higher location
Spa sauna is closed to men 1-6 PM daily; plan steam/sauna visits for early morning or after 6 PM
Food at pool/beach must be eaten in room or restaurant, not by poolside; use room service for flexible timing with young children
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Room intel

Quiet rooms / wings
  • Room 212 described as very quiet and peaceful
  • Rooms on lower floors (404 junior suite) closer to ground level with more privacy
Noisy rooms to avoid
  • Rooms facing inland side experience construction noise from 7:30 AM daily
  • Higher floors (Room 904) lack privacy and evening beach sun
Extra charges guests were surprised by
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Character & facilities

Design & character 1% of reviews mention design
  • Andalusian-Moorish palace architecture with soft arches and elegant proportions
  • Thoughtfully landscaped gardens with bougainvillea, mature palms, water features, and free-roaming rabbits
  • Sophisticated earth-toned interior palettes with silk throws, marble finishes, and custom woodwork throughout
Gym & fitness Decent
  • State-of-the-art equipment including cardio and weights
  • Dedicated flexible mat space for yoga and floor exercises
  • Separate area for those doing mat work without loud choreographed classes nearby
Family facilities
  • KidsOnly club with engaging activities and warmly-trained staff including Florence, Meena, and Emmy
  • Kids play area with outdoor activities and water features
  • Kids-friendly pool areas separate from adult-only Safina pool
  • Pizza-making class and yoga experiences for children and families

Rooms & categories

65 room types
BEST VALUE
Palm Manor Premier Room
Palm Manor Premier Room
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Manor, Palm, Premier, With Extra Bed
Manor, Palm, Premier, With Extra Bed
BathrobesSlippersSatellite TV Cable TVNumber of bedroomsBathroom
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OPTION 3
Beachfront Premier Room
Beachfront Premier Room
Tea/Coffee makerMinibarShowerBathTVTelephone
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Palm Manor House Premier Room
Palm Manor House Premier Room
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 5
Double Or Twin Premier
Double Or Twin Premier
BathrobesSlippersSatellite TV Cable TVNumber of bedroomsBathroom
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Palm Manor Premier King Room
Palm Manor Premier King Room
Non-SmokingFurnished balcony or patioTelevisionHigh pile carpet in roomDesk chairTurndown service
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OPTION 7
Double Room, Premier, Garden View, Ground Floor
Double Room, Premier, Garden View, Ground Floor
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 8
Palm Beach Premiere Twin Room
Palm Beach Premiere Twin Room
Non-SmokingFurnished balcony or patioTelevisionHigh pile carpet in roomDesk chairTurndown service
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OPTION 9
Premier Room - King Bed (manor Palm)
Premier Room - King Bed (manor Palm)
Non-SmokingFurnished balcony or patioTelevisionHigh pile carpet in roomDesk chairTurndown service
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OPTION 10
Premier Room - King Bed (palm Beach)
Premier Room - King Bed (palm Beach)
Non-SmokingFurnished balcony or patioTelevisionHigh pile carpet in roomDesk chairTurndown service
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OPTION 11
Premier Room - 1 Double Bed (palm Beach)
Premier Room - 1 Double Bed (palm Beach)
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OPTION 12
Palm, Beach, Premier, 2 Queen Beds
Palm, Beach, Premier, 2 Queen Beds
Non-SmokingFurnished balcony or patioTelevisionHigh pile carpet in roomDesk chairTurndown service
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OPTION 13
Premier Double Room, 2 Queen Beds (palm Beach)
Premier Double Room, 2 Queen Beds (palm Beach)
Non-SmokingFurnished balcony or patioTelevisionHigh pile carpet in roomDesk chairTurndown service
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OPTION 14
Double Room Premier - King Size Bed - Seafront
Double Room Premier - King Size Bed - Seafront
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OPTION 15
Premier, King Bed, Beach Front
Premier, King Bed, Beach Front
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OPTION 16
Manor, Palm, Premier, King Bed
Manor, Palm, Premier, King Bed
Non-SmokingFurnished balcony or patioTelevisionHigh pile carpet in roomDesk chairTurndown service
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OPTION 17
Palm, Beach, Premier, King Bed
Palm, Beach, Premier, King Bed
Non-SmokingFurnished balcony or patioTelevisionHigh pile carpet in roomDesk chairTurndown service
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OPTION 18
Room, Premier
Room, Premier
BathrobesSlippersSatellite TV Cable TVNumber of bedroomsBathroom
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OPTION 19
Triple Room
Triple Room
BathrobesSlippersSatellite TV Cable TVNumber of bedroomsBathroom
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OPTION 20
Double Room Premier - King Size Bed
Double Room Premier - King Size Bed
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OPTION 21
Beachfront Junior Suite
Beachfront Junior Suite
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 22
Palm, Beach, Junior Suite, King Bed, With Extra Bed
Palm, Beach, Junior Suite, King Bed, With Extra Bed
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
member rate per night
€———
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OPTION 23
Junior Suite - Beach Front
Junior Suite - Beach Front
Tea/Coffee makerMinibarShowerBathTVTelephone
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OPTION 24
Palm Manor Executive Suite
Palm Manor Executive Suite
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
member rate per night
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OPTION 25
Junior Suite, Beach Front
Junior Suite, Beach Front
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OPTION 26
Suite Junior
Suite Junior
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 27
Suite, Executive
Suite, Executive
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 28
Suite
Suite
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OPTION 29
Junior Suite
Junior Suite
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 30
Manor, Palm, Executive, Suite
Manor, Palm, Executive, Suite
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 31
Executive Suite (palm Manor)
Executive Suite (palm Manor)
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 32
Suite Standard
Suite Standard
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 33
Junior Suite King Size Bed
Junior Suite King Size Bed
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
member rate per night
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OPTION 34
Beachfront Junior Suite With Pool
Beachfront Junior Suite With Pool
Tea/Coffee makerMinibarShowerBathTVTelephone
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OPTION 35
Suite Junior, Private Pool
Suite Junior, Private Pool
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 36
Two Bedroom Beachfront Junior Suite
Two Bedroom Beachfront Junior Suite
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OPTION 37
Junior Suite, Beach Front, With Pool
Junior Suite, Beach Front, With Pool
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OPTION 38
Junior Suite, Beach Front, Private Pool
Junior Suite, Beach Front, Private Pool
Tea/Coffee makerMinibarShowerBathTVTelephone
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OPTION 39
Executive Suite Beach Front
Executive Suite Beach Front
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OPTION 40
Beachfront Executive Suite
Beachfront Executive Suite
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OPTION 41
Executive Suite (palm Beach)
Executive Suite (palm Beach)
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 42
Executive, Suite, Beach Front
Executive, Suite, Beach Front
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OPTION 43
Grand Palm Suite
Grand Palm Suite
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OPTION 44
Suite Beach Front
Suite Beach Front
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OPTION 45
Grand, Palm, Suite
Grand, Palm, Suite
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 46
Grand, Manor, Palm, Suite, House, King Bed
Grand, Manor, Palm, Suite, House, King Bed
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OPTION 47
Grand Suite (palm Manor House)
Grand Suite (palm Manor House)
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OPTION 48
House Grand
House Grand
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OPTION 49
Grand Palm Suite With Waterpark Access
Grand Palm Suite With Waterpark Access
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
member rate per night
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OPTION 50
Beachfront Executive Suite With Pool
Beachfront Executive Suite With Pool
Tea/Coffee makerMinibarShowerBathTVTelephone
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OPTION 51
Suite, Executive, Private Pool
Suite, Executive, Private Pool
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
member rate per night
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OPTION 52
Executive, Suite, Beach Front, With Pool
Executive, Suite, Beach Front, With Pool
Tea/Coffee makerMinibarShowerBathTVTelephone
member rate per night
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OPTION 53
Executive Suite (palm Beach Private Pool)
Executive Suite (palm Beach Private Pool)
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
member rate per night
€———
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OPTION 54
2 Bedroom Beachfront Junior Suite
2 Bedroom Beachfront Junior Suite
Tea/Coffee makerMinibarShowerBathTVTelephone
member rate per night
€———
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OPTION 55
Executive, Suite, Beach Front, Private Pool
Executive, Suite, Beach Front, Private Pool
Tea/Coffee makerMinibarShowerBathTVTelephone
member rate per night
€———
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OPTION 56
Executive, Suite, King Bed, Beach Front, With Pool
Executive, Suite, King Bed, Beach Front, With Pool
Tea/Coffee makerMinibarShowerBathTVTelephone
member rate per night
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OPTION 57
Palm Beach Executive Suite
Palm Beach Executive Suite
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 58
2 Bedrooms, Villa, Beach Front
2 Bedrooms, Villa, Beach Front
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OPTION 59
Villa, 2 Bedrooms
Villa, 2 Bedrooms
BathrobesSlippersSatellite TV Cable TVNumber of bedroomsBathroom
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OPTION 60
Villa Standard
Villa Standard
BathrobesSlippersSatellite TV Cable TVNumber of bedroomsBathroom
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OPTION 61
2 Bedrooms, Grand, Villa, Ocean View, Balcony Or Patio
2 Bedrooms, Grand, Villa, Ocean View, Balcony Or Patio
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
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OPTION 62
2 Bedrooms, Grand, Villa, 2 King Beds
2 Bedrooms, Grand, Villa, 2 King Beds
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
member rate per night
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OPTION 63
Villa Beach Front
Villa Beach Front
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OPTION 64
Villa Grand
Villa Grand
BathrobesSlippersSatellite TV Cable TVNumber of bedroomsBathroom
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OPTION 65
Two Bedroom Beachfront Villa With Waterpark Access
Two Bedroom Beachfront Villa With Waterpark Access
Furnished balcony or patioPremium beddingSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtainsBidet
member rate per night
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Questions about One&Only The Palm

How is One&Only The Palm rated?
One&Only The Palm scores 9.4/10 on Booking.com and 4.7/5 on Google.
How many guest reviews were analysed for One&Only The Palm?
HotelShortlist analysed 3,207 guest reviews for One&Only The Palm to build this verified profile.
Is One&Only The Palm a 5-star hotel?
Yes — One&Only The Palm is a 5-star property in Dubai.
What do guests love about One&Only The Palm?
The most-mentioned positive in guest reviews: Exceptional personalized service from dedicated host/butler staff who anticipate needs, remember preferences, and treat guests like family with genuine warmth and attentiveness
How do I get the member rate?
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How One&Only The Palm Compares to Other Dubai Hotels

One&Only The Palm: Booking.com 9.4/10, 5-star. Other researched hotels in Dubai:

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Review data verified & refreshed 2026-09-25.