How is Raffles The Palm rated?

Raffles The Palm scores 9.0/10 on Booking.com and 4.6/5 on Google.

How many guest reviews were analysed for Raffles The Palm?

HotelShortlist analysed 500 guest reviews for Raffles The Palm to build this verified profile.

Is Raffles The Palm a 5-star hotel?

Yes — Raffles The Palm is a 5-star property in Dubai.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Dubai

Raffles The Palm

Name: Raffles The Palm
Address: Dubai

★★★★★

9.0

Booking score

4.6

Google rating

3,309

Total reviews

★★★★★

Star rating

≈2022

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2022 ·Location 4.6

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Raffles The Palm Worth It? The Honest Verdict

9.0/10 Booking.com4.6/5 Google500 reviews read5-star

As of 25 September 2026, 500 guest reviews give Raffles The Palm 9.0/10 on Booking.com and 4.6/5 on Google.

Most-repeated praise: Stunning European palace-inspired architecture with grand chandeliers, marble finishes, and opulent gold accents creates an unmistakably luxurious and regal atmosphere throughout the property 87 reviews.

Complaints

Noise and Room Complaints at Raffles The Palm: Which Rooms to Avoid

Significant service inconsistency and staffing shortages resulting in slow breakfast orders, delayed room service, inattentive pool staff, and noticeable corners being cut on basic hospitality standards 23 reviews
Breakfast quality and buffet presentation fall short of 5-star expectations with mediocre food, repetitive daily menu, lukewarm dishes, poorly cooked eggs, and inconsistent freshness of pastries and baked goods 21 reviews
Multiple check-in failures including wrong rooms assigned, long waits (2+ hours), and staff rudeness or dismissiveness rather than warm welcome expected at luxury property 18 reviews

Rooms to avoid

Rooms near restaurants/Le Jardin experience noise until late hours
Rooms near W Hotel experience nightclub noise
Ground floor and lower floors subject to wedding/event noise
First floor subject to pool area noise especially weekends

What guests praise

Raffles The Palm Reviews — What Guests Actually Say vs the Marketing

Raffles The Palm sells itself as a 5-star hotel. What guests repeat most:

Stunning European palace-inspired architecture with grand chandeliers, marble finishes, and opulent gold accents creates an unmistakably luxurious and regal atmosphere throughout the property 87 reviews
Exceptionally attentive and warm staff across all departments who go above and beyond expectations, remembering guest names and anticipating needs without being asked 112 reviews
Spacious, elegantly appointed rooms with high-quality furnishings, separate bathrooms with bidets, walk-in wardrobes, and breathtaking sea or Palm views from private balconies 94 reviews

Room requests

Which Room Should You Ask For at Raffles The Palm?

Ask for

Higher floor rooms tend to be quieter
Palm-view side quieter than some areas

Method

How HotelShortlist Researched Raffles The Palm

We read 500 public guest reviews of Raffles The Palm, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-25. If you represent Raffles The Palm and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Stunning European palace-inspired architecture with grand chandeliers, marble finishes, and opulent gold accents creates an unmistakably luxurious and regal atmosphere throughout the property (87×)

Exceptionally attentive and warm staff across all departments who go above and beyond expectations, remembering guest names and anticipating needs without being asked (112×)

Spacious, elegantly appointed rooms with high-quality furnishings, separate bathrooms with bidets, walk-in wardrobes, and breathtaking sea or Palm views from private balconies (94×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Significant service inconsistency and staffing shortages resulting in slow breakfast orders, delayed room service, inattentive pool staff, and noticeable corners being cut on basic hospitality standards (23×)

Breakfast quality and buffet presentation fall short of 5-star expectations with mediocre food, repetitive daily menu, lukewarm dishes, poorly cooked eggs, and inconsistent freshness of pastries and baked goods (21×)

Multiple check-in failures including wrong rooms assigned, long waits (2+ hours), and staff rudeness or dismissiveness rather than warm welcome expected at luxury property (18×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (12×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Membe (11×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (14×)

5 more watch-outs are visible to members.

Parking note. Adequate — Valet parking is consistently praised as quick and efficient; some complaints about self-parking policy restrictions and car left in sun for day pass guests.

What guests report

View

Ocean-view rooms on higher floors offer best views of Burj Khalifa, Atlantis, and Palm Jumeirah; some guests assigned palm-view or first-floor rooms despite booking ocean-view

Bed & mattress

Top-quality comfortable beds praised across reviews; some guests report issues with mattress rolling downhill requiring turning/replacement

Bathroom & water

Large bathrooms with separate WC and bidet; some guests report intermittent hot water issues and yellowed/cloudy water in isolated incidents

Wi-Fi

Not mentioned in reviews

Breakfast

Extensive buffet with high-quality options and made-to-order services praised, though quality inconsistency noted (some days mediocre); coffee from machine criticized as bitter; pastries sometimes not fresh

AC / heating

Generally reliable; some guests report inability to achieve desired cold temperature in rooms; outdoor temperature preferences vary

Elevator

Available

Local knowledge

Book a Palm-view or ocean-view room on higher floors to maximize views of Burj Khalifa, Atlantis, and the entire Palm Jumeirah

Club Lounge access is highly worth the upgrade: includes breakfast, afternoon tea, evening canapés, and complimentary drinks until 10pm

Request Hermando at the kids club by name—guests consistently rave about his exceptional care and engagement with children

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Room intel

Quiet rooms / wings

Higher floor rooms tend to be quieter
Palm-view side quieter than some areas

Noisy rooms to avoid

Rooms near restaurants/Le Jardin experience noise until late hours
Rooms near W Hotel experience nightclub noise
Ground floor and lower floors subject to wedding/event noise
First floor subject to pool area noise especially weekends

Extra charges guests were surprised by

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Character & facilities

Design & character 19% of reviews mention design

French-inspired palace architecture with grand chandeliers, marble and quartz cladding, gold accents throughout
Classic European palace style mixed with refined modern touches and Dubai style elements, creating timeless elegance
Ornate interiors, high ceilings, rich fabrics, and meticulously curated décor creating regal atmosphere without overwhelming

Gym & fitness Basic

Small fitness center with limited upper body equipment
No AC and no water in fridge with inconsistent staff presence
Detox water with fruit and canned mineral water available in some instances

Family facilities

Kids club with dedicated staff (Hermando highly praised) offering daily activities and entertainment
Cinema/movie theatre with comfortable seating for family viewing
Shallow pool areas safe for young children with attentive lifeguards
Board games and library area (discovered by accident by some guests)

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