How many guest reviews were analysed for Rixos The Palm Hotel & Suites Ultra All Inclusive?

HotelShortlist analysed 500 guest reviews for Rixos The Palm Hotel & Suites Ultra All Inclusive to build this verified profile.

Is Rixos The Palm Hotel & Suites Ultra All Inclusive a 5-star hotel?

Yes — Rixos The Palm Hotel & Suites Ultra All Inclusive is a 5-star property in Dubai.

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Dubai

Rixos The Palm Hotel & Suites Ultra All Inclusive

Name: Rixos The Palm Hotel & Suites Ultra All Inclusive
Address: Dubai

★★★★★

9.1

Booking score

4.8

Google rating

13,163

Total reviews

★★★★★

Star rating

≈2024

Built / renovated

12+

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2024 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Rixos The Palm Hotel & Suites Ultra All Inclusive Worth It? The Honest Verdict

9.1/10 Booking.com4.8/5 Google500 reviews read5-star

As of 25 September 2026, 500 guest reviews give Rixos The Palm Hotel & Suites Ultra All Inclusive 9.1/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Exceptional and genuinely attentive staff throughout the resort who consistently go above and beyond, remembering guest names and preferences within days, offering warm smiles and proactive service at bars, pools, restaurants, and reception. 147 reviews.

Complaints

Noise and Room Complaints at Rixos The Palm Hotel & Suites Ultra All Inclusive: Which Rooms to Avoid

Misleading 5-star advertising with poorly maintained hallways, stained carpets, dark and outdated interiors, dirty furniture cushions, musty smells in rooms, and overall neglected appearance contradicting premium pricing. 2 reviews
Inadequate weekend dining options with main buffet closed for renovation, limited restaurant availability Friday-Saturday, and no communication about closure before or at arrival causing major disappointment. 2 reviews
Restrictive 4-night minimum for a la carte restaurant access; 3-night stays denied specialty dining despite premium all-inclusive rates, severely limiting guest dining experience. 2 reviews

Rooms to avoid

Rooms near Bar 1 and main entertainment venues report loud music carrying into bedrooms at night
Ground-floor rooms adjacent to main dining and pool areas experience higher noise from daytime activities

What guests praise

Rixos The Palm Hotel & Suites Ultra All Inclusive Reviews — What Guests Actually Say vs the Marketing

Rixos The Palm Hotel & Suites Ultra All Inclusive sells itself as a 5-star hotel. What guests repeat most:

Exceptional and genuinely attentive staff throughout the resort who consistently go above and beyond, remembering guest names and preferences within days, offering warm smiles and proactive service at bars, pools, restaurants, and reception. 147 reviews
Outstanding all-inclusive dining with premium beverage brands (Peroni, Heineken, Stella, Guinness on draught) and multiple high-quality restaurants including specialty Italian, steakhouse, and seafood options included with stay. 89 reviews
Exceptionally well-run Rixy Kids Club with creative, diverse daily activities (arts, crafts, judo, sound healing, pottery, face painting, mini-disco) featuring caring and energetic staff who build genuine connections with children. 68 reviews

Room requests

Which Room Should You Ask For at Rixos The Palm Hotel & Suites Ultra All Inclusive?

Ask for

Junior suite room 1201 praised for quietness and views
Penthouse suite on rooftop noted as having excellent privacy and peace

Method

How HotelShortlist Researched Rixos The Palm Hotel & Suites Ultra All Inclusive

We read 500 public guest reviews of Rixos The Palm Hotel & Suites Ultra All Inclusive, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-25. If you represent Rixos The Palm Hotel & Suites Ultra All Inclusive and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional and genuinely attentive staff throughout the resort who consistently go above and beyond, remembering guest names and preferences within days, offering warm smiles and proactive service at bars, pools, restaurants, and reception. (147×)

Outstanding all-inclusive dining with premium beverage brands (Peroni, Heineken, Stella, Guinness on draught) and multiple high-quality restaurants including specialty Italian, steakhouse, and seafood options included with stay. (89×)

Exceptionally well-run Rixy Kids Club with creative, diverse daily activities (arts, crafts, judo, sound healing, pottery, face painting, mini-disco) featuring caring and energetic staff who build genuine connections with children. (68×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full (76×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this (58×)

5 more positive findings visible to members.

Watch-outs · 8 recorded

Misleading 5-star advertising with poorly maintained hallways, stained carpets, dark and outdated interiors, dirty furniture cushions, musty smells in rooms, and overall neglected appearance contradicting premium pricing. (2×)

Inadequate weekend dining options with main buffet closed for renovation, limited restaurant availability Friday-Saturday, and no communication about closure before or at arrival causing major disappointment. (2×)

Restrictive 4-night minimum for a la carte restaurant access; 3-night stays denied specialty dining despite premium all-inclusive rates, severely limiting guest dining experience. (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this fi (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in ful (1×)

5 more watch-outs are visible to members.

What guests report

View

High-floor sea-view rooms offer stunning views of Dubai skyline, Burj Khalifa, Burj Al Arab, and Marina; avoid lower-floor road-facing rooms

Bed & mattress

Superking beds reported as extremely comfortable and good quality; some guests noted squeaking sounds in older mattresses

Bathroom & water

Generally praised for cleanliness; some reports of poor drainage in shower cabins and missing door locks on bathroom doors

Wi-Fi

Not mentioned in reviews; likely adequate or unreliable

Breakfast

Exceptional variety and quality with multiple croissant sections, made-to-order options, fresh ingredients, and rotating menus; among the best breakfast experiences guests have had

AC / heating

Mostly reliable; one guest reported AC issues that were eventually resolved by maintenance

Local knowledge

Book a la carte restaurants (L'Olivo, Toro Loco, Bodrum) immediately at check-in as they fill up within hours, especially for evening dining.

Request a high-floor sea-view room with a balcony at check-in to avoid road-facing rooms and maximize Dubai skyline views.

Plan minimum 4-night stays to access all specialty restaurants; shorter 2-3 night bookings have limited a la carte availability.

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Room intel

Quiet rooms / wings

Junior suite room 1201 praised for quietness and views
Penthouse suite on rooftop noted as having excellent privacy and peace

Noisy rooms to avoid

Rooms near Bar 1 and main entertainment venues report loud music carrying into bedrooms at night
Ground-floor rooms adjacent to main dining and pool areas experience higher noise from daytime activities

Extra charges guests were surprised by

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Character & facilities

Design & character 1% of reviews mention design

Contemporary design with modern aesthetics in rooms and common areas
Thoughtfully crafted elegance balancing grandeur with warmth throughout
Spacious suites with well-designed living areas and en-suite bathrooms

Gym & fitness Excellent

Dedicated gym with proper selection of machines, cardio equipment, and weights
Daily group fitness classes including aqua aerobics, aqua boxing, aqua cycling, paddleboarding, aerial yoga, and yoga
Professional, skilled instructors (Mirac, Cheikh, Irem, Yagur, Katrina) who are encouraging, energetic, and personalized

Family facilities

Rixy Kids Club with full-day programming (crafts, judo, pottery, sound healing, face painting, mini-disco, games)
Separate toddler and junior play areas with age-appropriate activities
Kids' disco and evening shows designed for family entertainment
Kids' pool with shallow areas, water play, and dedicated lifeguards

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