How is So Soho rated?

So Soho scores 9.3/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for So Soho?

HotelShortlist analysed 115 guest reviews for So Soho to build this verified profile.

Is So Soho a 4-star hotel?

Yes — So Soho is a 4-star property in Krakow.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Krakow

So Soho

Name: So Soho
Address: Krakow

★★★★

9.3

Booking score

4.7

Google rating

Total reviews

★★★★

Star rating

≈2025

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2025 ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is So Soho Worth It? The Honest Verdict

9.3/10 Booking.com4.7/5 Google115 reviews read4-star

As of 26 October 2026, 115 guest reviews give So Soho 9.3/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Impeccable cleanliness throughout the entire property, with guests repeatedly praising the spotless condition of rooms, bathrooms, and common areas upon arrival. 28 reviews.

Complaints

Noise and Room Complaints at So Soho: Which Rooms to Avoid

Inadequate hot water supply and dysfunctional heating in bathrooms and spa areas, with multiple guests experiencing only cold or barely lukewarm water from showers. 4 reviews
Sofa beds and bedding were not properly prepared upon arrival, requiring guests to set up sleeping arrangements themselves despite paying for accommodations. 2 reviews
Poor access control and malfunctioning access codes for the spa area, with guests waiting over an hour outside and receiving incorrect codes multiple times. 2 reviews

Rooms to avoid

Rooms adjacent to other units can transmit neighbor noise

What guests praise

So Soho Reviews — What Guests Actually Say vs the Marketing

So Soho sells itself as a 4-star hotel. What guests repeat most:

Impeccable cleanliness throughout the entire property, with guests repeatedly praising the spotless condition of rooms, bathrooms, and common areas upon arrival. 28 reviews
Exceptionally friendly, professional, and helpful staff members (particularly Ula, Camila, and Kamila) who provide personalized service and go above and beyond to ensure guest satisfaction. 25 reviews
Prime central location within walking distance (10-15 minutes) of the historic Old Town, Kazimierz Jewish Quarter, Wawel Castle, and major restaurants and shopping areas. 24 reviews

Room requests

Which Room Should You Ask For at So Soho?

Ask for

Apartment 103 with balcony noted for good soundproofing

Method

How HotelShortlist Researched So Soho

We read 115 public guest reviews of So Soho, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-26. If you represent So Soho and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Impeccable cleanliness throughout the entire property, with guests repeatedly praising the spotless condition of rooms, bathrooms, and common areas upon arrival. (28×)

Exceptionally friendly, professional, and helpful staff members (particularly Ula, Camila, and Kamila) who provide personalized service and go above and beyond to ensure guest satisfaction. (25×)

Prime central location within walking distance (10-15 minutes) of the historic Old Town, Kazimierz Jewish Quarter, Wawel Castle, and major restaurants and shopping areas. (24×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Inadequate hot water supply and dysfunctional heating in bathrooms and spa areas, with multiple guests experiencing only cold or barely lukewarm water from showers. (4×)

Sofa beds and bedding were not properly prepared upon arrival, requiring guests to set up sleeping arrangements themselves despite paying for accommodations. (2×)

Poor access control and malfunctioning access codes for the spa area, with guests waiting over an hour outside and receiving incorrect codes multiple times. (2×)

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5 more watch-outs are visible to members.

Parking note. Problematic — Multiple guests report difficulty finding paid parking spots in the area; no hotel parking available and nearby spaces are scarce.

What guests report

View

Street-facing rooms have pleasant views (some with castle/Wawel views); upper floor skylights-only rooms lack window views

Bed & mattress

High-quality bedding and comfortable beds; one guest noted mattress was too soft for those with back issues

Bathroom & water

Modern, brand-new bathrooms; hot water and pressure issues reported; bidets available in most units

Wi-Fi

Available but one guest reported weak connectivity in their specific unit

Breakfast

Small complimentary breakfast with pastries and fresh coffee in lobby; free Nespresso coffee available throughout property

AC / heating

Powerful, well-functioning air conditioning; highly praised for managing heat effectively

Elevator

Available

Local knowledge

Request a room with a balcony or terrace to enhance your stay experience and natural light.

Rooms on upper floors without windows (only skylights) are dimmer; book lower floors with street-facing windows if light sensitivity is a concern.

The spa hot shower and sauna can be unreliable; test facilities early in your stay and report issues immediately to reception.

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Room intel

Quiet rooms / wings

Apartment 103 with balcony noted for good soundproofing

Noisy rooms to avoid

Rooms adjacent to other units can transmit neighbor noise

Extra charges guests were surprised by

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Character & facilities

Design & character 7% of reviews mention design

Modern, stylish, and thoughtfully designed interiors
Luxury concept and architectural masterpiece for city getaway
High-quality furnishings and attention to small aesthetic details

Gym & fitness Basic

Small dedicated fitness room with basic equipment
Adequate for light exercise and maintaining basic routine during vacation
Too cramped for simultaneous use by multiple guests

Family facilities

Functional kitchenette/full kitchen for meal preparation
Free laundry room with washing machine and tumble dryer
Spa and small heated pool for family relaxation
Multiple bedroom units available for larger families (up to 4 bedrooms)

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