How is Palazzo Parigi Hotel & Grand Spa Milan rated?

Palazzo Parigi Hotel & Grand Spa Milan scores 9.3/10 on Booking.com and 4.7/5 on Google.

How many guest reviews were analysed for Palazzo Parigi Hotel & Grand Spa Milan?

HotelShortlist analysed 145 guest reviews for Palazzo Parigi Hotel & Grand Spa Milan to build this verified profile.

Is Palazzo Parigi Hotel & Grand Spa Milan a 5-star hotel?

Yes — Palazzo Parigi Hotel & Grand Spa Milan is a 5-star property in Milano.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Milano

Palazzo Parigi Hotel & Grand Spa Milan

Name: Palazzo Parigi Hotel & Grand Spa Milan
Address: Milano

★★★★★

9.3

Booking score

4.7

Google rating

1,849

Total reviews

★★★★★

Star rating

Paola

Owner

10+

Highest floor guests reported

Noise mentions

Engine scores ·Location 4.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Palazzo Parigi Hotel & Grand Spa Milan Worth It? The Honest Verdict

9.3/10 Booking.com4.7/5 Google145 reviews read5-star

As of 1 October 2026, 145 guest reviews give Palazzo Parigi Hotel & Grand Spa Milan 9.3/10 on Booking.com and 4.7/5 on Google.

Most-repeated praise: Exceptional and intuitive service that goes far beyond typical hospitality—staff proactively anticipate guest needs, arrange impossible-to-get reservations, fulfill special requests with a smile, and remember personal preferences and drink orders. 42 reviews.

Complaints

What Do Guests Complain About at Palazzo Parigi Hotel & Grand Spa Milan?

Security and housekeeping failure resulting in theft of jewelry from guest room with inadequate hotel response and only partial financial compensation via room discount rather than full accountability or insurance coverage.
Severe pest infestation with 10+ live and dead mosquitos found in suite during single night stay, causing 20+ insect bites to guests and receiving only nominal compensation despite €4,000 room rate.
Significant maintenance issues in premium accommodations including broken furniture in suites and poor upkeep of shower floors and facilities despite high price point and 'executive' room designation. 2 reviews

What guests praise

Palazzo Parigi Hotel & Grand Spa Milan Reviews — What Guests Actually Say vs the Marketing

Palazzo Parigi Hotel & Grand Spa Milan sells itself as a 5-star hotel. What guests repeat most:

Exceptional and intuitive service that goes far beyond typical hospitality—staff proactively anticipate guest needs, arrange impossible-to-get reservations, fulfill special requests with a smile, and remember personal preferences and drink orders. 42 reviews
Stunning architectural design and interior elegance with a distinctive Liberty/Belle Époque aesthetic featuring marble staircases, fresh flower arrangements, thoughtfully curated décor, and a sense of timeless refinement that sets it apart from other luxury hotels. 28 reviews
World-class spa facilities spanning over 1,000 square meters with Moroccan hammam, heated indoor pool, jacuzzi, steam room, and highly skilled therapists delivering exceptional massage and facial treatments that guests describe as the best they've experienced. 26 reviews

Method

How HotelShortlist Researched Palazzo Parigi Hotel & Grand Spa Milan

We read 145 public guest reviews of Palazzo Parigi Hotel & Grand Spa Milan, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-01. If you represent Palazzo Parigi Hotel & Grand Spa Milan and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional and intuitive service that goes far beyond typical hospitality—staff proactively anticipate guest needs, arrange impossible-to-get reservations, fulfill special requests with a smile, and remember personal preferences and drink orders. (42×)

Stunning architectural design and interior elegance with a distinctive Liberty/Belle Époque aesthetic featuring marble staircases, fresh flower arrangements, thoughtfully curated décor, and a sense of timeless refinement that sets it apart from other luxury hotels. (28×)

World-class spa facilities spanning over 1,000 square meters with Moroccan hammam, heated indoor pool, jacuzzi, steam room, and highly skilled therapists delivering exceptional massage and facial treatments that guests describe as the best they've experienced. (26×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this f(24×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see thi(19×)

5 more positive findings visible to members.

Watch-outs · 8 recorded

Security and housekeeping failure resulting in theft of jewelry from guest room with inadequate hotel response and only partial financial compensation via room discount rather than full accountability or insurance coverage. (1×)

Severe pest infestation with 10+ live and dead mosquitos found in suite during single night stay, causing 20+ insect bites to guests and receiving only nominal compensation despite €4,000 room rate. (1×)

Significant maintenance issues in premium accommodations including broken furniture in suites and poor upkeep of shower floors and facilities despite high price point and 'executive' room designation. (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this findin (2×)

5 more watch-outs are visible to members.

Parking note. Problematic — Valet parking costs €50 per day, which guests consider expensive and surprising for a 5-star hotel.

What guests report

View

Higher floors and rooms with terraces/balconies offer best city views; some standard rooms have limited or garden-facing views only

Bed & mattress

Luxury furnishings and plush beds in suites; single beds in standard rooms noted as narrow and uncomfortable

Bathroom & water

Marble bathrooms with quality fixtures; hot water and shower pressure generally praised

Wi-Fi

Not mentioned in reviews

Breakfast

High quality with excellent ingredients and preparation when ordered à la carte; buffet breakfast praised; costs approximately €100 when charged separately

AC / heating

Temperature control reported as difficult in some rooms; heating/cooling reliability inconsistent

Elevator

Available

Local knowledge

Book the Duomo Suite or Premium Suite for the most opulent experience with spacious layouts and outdoor balconies; request a higher floor for better views.

Don't miss the afternoon tea service (approximately €40 for two people)—it offers excellent value and captures the Milanese atmosphere with refined service.

Request Jessie at the spa for massages and Camila at reception for any assistance—both staff members receive repeated guest praise for exceptional care.

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Room intel

Extra charges guests were surprised by

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Character & facilities

Design & character 19% of reviews mention design

Liberty/Belle Époque architectural style with distinctive contemporary-classic blend
Marble staircases, fresh flower arrangements, and thoughtfully curated décor throughout
Independently owned property where architect-owner's vision extends to every design detail

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This assessment is one of 200+ across 25+ cities. Members also see the rate — and book it. Membership is by introduction; if you found your way here, tell us who you are.

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