How is Black Door rated?

Black Door scores 9.1/10 on Booking.com and 4.5/5 on Google.

How many guest reviews were analysed for Black Door?

HotelShortlist analysed 43 guest reviews for Black Door to build this verified profile.

Is Black Door a 4-star hotel?

Yes — Black Door is a 4-star property in Paris.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Paris

Black Door

Name: Black Door
Address: Paris

★★★★

9.1

Booking score

4.5

Google rating

★★★★

Star rating

≈2022

Built / renovated

Engine scores ·Newness ≈2022 ·Location 4.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Black Door Worth It? The Honest Verdict

9.1/10 Booking.com4.5/5 Google43 reviews read4-star

As of 25 September 2026, 43 guest reviews give Black Door 9.1/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Exceptionally warm and genuinely friendly staff who treat guests as friends rather than clients, with many staff members (Emma, Lynn, Marisa, Hervé, Linda, Manon) specifically praised for going above and beyond to solve problems and enhance comfort. 15 reviews.

Complaints

What Do Guests Complain About at Black Door?

Multiple reports of verbally aggressive and insulting behavior from spa therapists toward guests, with incidents where staff became hostile when guests questioned billing or pricing, ruining special occasions like birthday celebrations. 4 reviews
Unprofessional and disrespectful conduct from spa staff members who ejected guests from the establishment following routine service inquiries, demonstrating complete lack of professionalism for a luxury hotel. 3 reviews

What guests praise

Black Door Reviews — What Guests Actually Say vs the Marketing

Black Door sells itself as a 4-star hotel. What guests repeat most:

Exceptionally warm and genuinely friendly staff who treat guests as friends rather than clients, with many staff members (Emma, Lynn, Marisa, Hervé, Linda, Manon) specifically praised for going above and beyond to solve problems and enhance comfort. 15 reviews
Prime location in the 8th Arrondissement, steps from Champs-Élysées and Arc de Triomphe with convenient metro access and nearby market, restaurants, and shops making exploration effortless. 13 reviews
Spacious, immaculately clean apartments with fully equipped kitchens, in-room washer/dryer, and modern yet cozy design that feels like a home away from home rather than a traditional hotel. 12 reviews

Method

How HotelShortlist Researched Black Door

We read 43 public guest reviews of Black Door, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-25. If you represent Black Door and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally warm and genuinely friendly staff who treat guests as friends rather than clients, with many staff members (Emma, Lynn, Marisa, Hervé, Linda, Manon) specifically praised for going above and beyond to solve problems and enhance comfort. (15×)

Prime location in the 8th Arrondissement, steps from Champs-Élysées and Arc de Triomphe with convenient metro access and nearby market, restaurants, and shops making exploration effortless. (13×)

Spacious, immaculately clean apartments with fully equipped kitchens, in-room washer/dryer, and modern yet cozy design that feels like a home away from home rather than a traditional hotel. (12×)

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5 more positive findings visible to members.

Watch-outs · 2 recorded

Multiple reports of verbally aggressive and insulting behavior from spa therapists toward guests, with incidents where staff became hostile when guests questioned billing or pricing, ruining special occasions like birthday celebrations. (4×)

Unprofessional and disrespectful conduct from spa staff members who ejected guests from the establishment following routine service inquiries, demonstrating complete lack of professionalism for a luxury hotel. (3×)

What guests report

Bed & mattress

High-quality linens and very comfortable beds that guests appreciated after long travel days

Bathroom & water

Hot water issues reported in at least one room but staff resolved the problem; generally clean facilities

Wi-Fi

Free WiFi available throughout the property

AC / heating

Climate control/air conditioning available in apartments

Local knowledge

Book a one-bedroom suite with separate living area and kitchenette to maximize space and enjoy cooking flexibility during longer stays.

Request staff assistance with taxi arrangements at the front desk; they are noted as always available and helpful with transportation.

Take advantage of the washer/dryer in-room facility to avoid dry cleaning costs and extend your packing flexibility.

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Room intel

Extra charges guests were surprised by

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Character & facilities

Design & character 12% of reviews mention design

Sleek, modern design with elegant furnishings and thoughtfully chosen color palettes
Tastefully decorated with attention to detail throughout
Attractively soothing decor creating an oasis-like atmosphere

Gym & fitness Decent

Spacious, clean, and well-equipped for keeping up with workouts while traveling
Unique gym setup that guests found appealing
Proper fitness facilities available for guest use

Family facilities

Multiple bedroom apartments suitable for families with children
Swimming pool for family relaxation
Kitchenette for meal preparation with families

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