How is Le General Hotel rated?

Le General Hotel scores 9.3/10 on Booking.com and 4.8/5 on Google.

How many guest reviews were analysed for Le General Hotel?

HotelShortlist analysed 500 guest reviews for Le General Hotel to build this verified profile.

Is Le General Hotel a 4-star hotel?

Yes — Le General Hotel is a 4-star property in Paris.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Paris

Le General Hotel

Name: Le General Hotel
Address: Paris

★★★★

9.3

Booking score

4.8

Google rating

451

Total reviews

★★★★

Star rating

≈2013

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2013 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Le General Hotel Worth It? The Honest Verdict

9.3/10 Booking.com4.8/5 Google500 reviews read4-star

As of 25 September 2026, 500 guest reviews give Le General Hotel 9.3/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Exceptionally warm, attentive, and genuinely helpful staff who remember guest names, provide personalized restaurant recommendations, offer welcome drinks and pastries, and go far above industry standards to make every guest feel cherished and at home 145 reviews.

Complaints

Noise and Room Complaints at Le General Hotel: Which Rooms to Avoid

Critical air conditioning failure during a Paris heat wave where the hotel charged premium rates yet could not provide functioning AC in any available room, resulting in rooms reaching 33°C with management offering only a space heater as compensation
Bathroom maintenance issues including non-functional lights, loose tiles at risk of falling, a frosted window overlooking the room with no blind or shutter causing complete privacy violation at night, and strong chemical odors from heating/cooling systems
Questionable fire safety practices including a double mattress left on the stairwell overnight and lack of proper protocols around sauna scheduling during guest use

Rooms to avoid

Street-facing rooms can have noticeable street noise at night despite quiet neighborhood

What guests praise

Le General Hotel Reviews — What Guests Actually Say vs the Marketing

Le General Hotel sells itself as a 4-star hotel. What guests repeat most:

Exceptionally warm, attentive, and genuinely helpful staff who remember guest names, provide personalized restaurant recommendations, offer welcome drinks and pastries, and go far above industry standards to make every guest feel cherished and at home 145 reviews
Impeccable cleanliness throughout the entire hotel with spotless, modern rooms, fresh linens daily, and immaculate bathrooms equipped with premium L'Occitane toiletries that feel luxurious despite compact sizing 92 reviews
Strategically perfect location on a quiet side street adjacent to Place de la Republique with immediate access to multiple metro stations (République and Oberkampf), excellent local restaurants, charming shops, and cafés in the vibrant Marais neighborhood 127 reviews

Room requests

Which Room Should You Ask For at Le General Hotel?

Ask for

Courtyard-facing rooms overlooking inner courtyard
7th floor rooms

Method

How HotelShortlist Researched Le General Hotel

We read 500 public guest reviews of Le General Hotel, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-25. If you represent Le General Hotel and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally warm, attentive, and genuinely helpful staff who remember guest names, provide personalized restaurant recommendations, offer welcome drinks and pastries, and go far above industry standards to make every guest feel cherished and at home (145×)

Impeccable cleanliness throughout the entire hotel with spotless, modern rooms, fresh linens daily, and immaculate bathrooms equipped with premium L'Occitane toiletries that feel luxurious despite compact sizing (92×)

Strategically perfect location on a quiet side street adjacent to Place de la Republique with immediate access to multiple metro stations (République and Oberkampf), excellent local restaurants, charming shops, and cafés in the vibrant Marais neighborhood (127×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Critical air conditioning failure during a Paris heat wave where the hotel charged premium rates yet could not provide functioning AC in any available room, resulting in rooms reaching 33°C with management offering only a space heater as compensation (1×)

Bathroom maintenance issues including non-functional lights, loose tiles at risk of falling, a frosted window overlooking the room with no blind or shutter causing complete privacy violation at night, and strong chemical odors from heating/cooling systems (1×)

Questionable fire safety practices including a double mattress left on the stairwell overnight and lack of proper protocols around sauna scheduling during guest use (1×)

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5 more watch-outs are visible to members.

Parking note. Problematic — One review explicitly mentioned parking complications; another suggested it could be complicated near the hotel.

What guests report

View

Balcony rooms offer beautiful Parisian street and courtyard views; courtyard-facing rooms provide quiet interior courtyards; some rooms feature stunning architectural views of surrounding buildings

Bed & mattress

Extremely comfortable, high-quality mattresses and soft pillows consistently praised; some rooms feature twin beds pushed together creating a gap that taller guests notice

Bathroom & water

Excellent water pressure and powerful shower; well-equipped with premium L'Occitane shampoo, conditioner, soap, and toiletries; spacious for a Paris hotel; some rooms feature ceiling showers and towel warmers; one complaint about bathroom lighting and window privacy issues

Wi-Fi

Generally good internet speed but inconsistent coverage throughout hotel; some guests experienced frequent disconnections problematic for work

Breakfast

High-quality abundant buffet worthy of five-star hotels; fresh croissants, pastries, eggs, smoked salmon, cheese, fruit, fresh-squeezed juice, coffee machines; consistently ranked among best hotel breakfasts; one minor complaint about same menu daily becoming boring

AC / heating

Reliable air conditioning praised by multiple guests; works exceptionally well during hot weather; one critical failure during heat wave where multiple rooms had non-functional units despite premium pricing

Elevator

Available

Local knowledge

Request a quiet courtyard-facing room in advance to minimize street noise and enjoy peaceful views

Ask reception to warm up the sauna 30 minutes before you want to use it for a private, uninterrupted experience

Opt for a balcony room for stunning Parisian street and courtyard views—worth the upgrade cost

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Room intel

Quiet rooms / wings

Courtyard-facing rooms overlooking inner courtyard
7th floor rooms

Noisy rooms to avoid

Street-facing rooms can have noticeable street noise at night despite quiet neighborhood

Extra charges guests were surprised by

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Character & facilities

Design & character 6% of reviews mention design

Artistic, funky, hipster-modern boutique aesthetic with colorful contemporary decor
Thoughtfully designed interiors with unique art, quirky rubber ducks, and playful details throughout
Well-curated modern furnishings and architectural personality that feels like home rather than corporate hotel

Gym & fitness Basic

Small functional gym with three cardio machines: treadmill, elliptical, recumbent bike
No reservation needed; minimal weights available for light training
Adequate for basic cardio workouts but limited for comprehensive fitness routines

Family facilities

Coloring books and games available in lobby for children
Candy bowls throughout lobby regularly refilled; staff sneaks additional treats to kids
Complimentary activities and welcome gifts for young guests; safe, welcoming atmosphere
Sofa beds arranged in suites with surprise goody bags and rubber ducks for children

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