How is Grand Soluxe Hotel & Resort Sanya rated?

Grand Soluxe Hotel & Resort Sanya scores 9.0/10 on Booking.com and 4.4/5 on Google.

How many guest reviews were analysed for Grand Soluxe Hotel & Resort Sanya?

HotelShortlist analysed 54 guest reviews for Grand Soluxe Hotel & Resort Sanya to build this verified profile.

Is Grand Soluxe Hotel & Resort Sanya a 5-star hotel?

Yes — Grand Soluxe Hotel & Resort Sanya is a 5-star property in Sanya.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

4.5/5

On the HotelShortlist: meets every one of our quality thresholds in our analysis of guest reviews.

Sanya

Grand Soluxe Hotel & Resort Sanya

Name: Grand Soluxe Hotel & Resort Sanya
Address: Sanya

★★★★★

9.0

Booking score

4.4

Google rating

Total reviews

★★★★★

Star rating

≈2011

Built / renovated

11+

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2011 ·Location 4.4

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Grand Soluxe Hotel & Resort Sanya Worth It? The Honest Verdict

9.0/10 Booking.com4.4/5 Google54 reviews read5-star

As of 29 September 2026, 54 guest reviews give Grand Soluxe Hotel & Resort Sanya 9.0/10 on Booking.com and 4.4/5 on Google.

Most-repeated praise: Beach location and ocean views are spectacular and immediately accessible, with pristine sandy shores free from crowds and priced reasonably for activities and rentals. 12 reviews.

Complaints

What Do Guests Complain About at Grand Soluxe Hotel & Resort Sanya?

Persistent odors of mold and mildew in rooms suggest inadequate ventilation or moisture control, requiring room changes to resolve the issue. 3 reviews
Housekeeping is superficial and incomplete—dirt and dust accumulate under beds despite daily claimed cleaning, falling short of 5-star standards. 2 reviews
Hotel is visibly tired and aging with worn furnishings and declining maintenance, more accurately representing a faded 3-star establishment. 2 reviews

What guests praise

Grand Soluxe Hotel & Resort Sanya Reviews — What Guests Actually Say vs the Marketing

Grand Soluxe Hotel & Resort Sanya sells itself as a 5-star hotel. What guests repeat most:

Beach location and ocean views are spectacular and immediately accessible, with pristine sandy shores free from crowds and priced reasonably for activities and rentals. 12 reviews
Cleanliness of linens, bedding, and towels is consistently excellent, with daily changes and premium toiletries like L'Occitane bath products. 9 reviews
Staff members demonstrate genuine warmth, politeness, and willingness to go the extra mile—from pool injury assistance to airport pickups and restaurant coordination. 8 reviews

Room requests

Which Room Should You Ask For at Grand Soluxe Hotel & Resort Sanya?

Ask for

11th floor and higher floors are quiet with no airport noise disturbance

Method

How HotelShortlist Researched Grand Soluxe Hotel & Resort Sanya

We read 54 public guest reviews of Grand Soluxe Hotel & Resort Sanya, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-29. If you represent Grand Soluxe Hotel & Resort Sanya and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Beach location and ocean views are spectacular and immediately accessible, with pristine sandy shores free from crowds and priced reasonably for activities and rentals. (12×)

Cleanliness of linens, bedding, and towels is consistently excellent, with daily changes and premium toiletries like L'Occitane bath products. (9×)

Staff members demonstrate genuine warmth, politeness, and willingness to go the extra mile—from pool injury assistance to airport pickups and restaurant coordination. (8×)

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5 more positive findings visible to members.

Watch-outs · 4 recorded

Persistent odors of mold and mildew in rooms suggest inadequate ventilation or moisture control, requiring room changes to resolve the issue. (3×)

Housekeeping is superficial and incomplete—dirt and dust accumulate under beds despite daily claimed cleaning, falling short of 5-star standards. (2×)

Hotel is visibly tired and aging with worn furnishings and declining maintenance, more accurately representing a faded 3-star establishment. (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Memb (2×)

1 more watch-outs are visible to members.

What guests report

View

Ocean and beach views excellent on most rooms; airport view on lower floors near airport side; room 11th floor has superior views.

Bed & mattress

White, clean, and comfortable bedding with daily changes; balcony bathtubs with hot spring water are unique luxury feature.

Bathroom & water

Shower/bathtub setup with low door threshold causes water to leak onto floor; balcony bathtub directly connected to natural hot spring water.

Wi-Fi

WiFi described as 'absolutely tragic' and unreliable; poor connectivity for international guests.

Breakfast

Diverse buffet with Chinese focus, international options including eggs and omelets, varied and abundant, worth the stay.

AC / heating

Air conditioning functions but minimum setting is 23 degrees Celsius; appears adequate but limited cooling range.

Elevator

Available

Local knowledge

Ask for Manager Ms. Wang or English-speaking front desk staff if you need assistance with airport transfers or forgotten items—they respond within 15 minutes.

Rooms on higher floors (11+) experience no airplane noise despite airport proximity, and have balcony bathtubs with hot spring water.

Skip the on-site 'Dragon' restaurant; instead use the free evening shuttle to nearby Marina restaurant for better food and service.

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Room intel

Quiet rooms / wings

11th floor and higher floors are quiet with no airport noise disturbance

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