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HotelShortlist rating
1/5

Not on the HotelShortlist: Cockroaches, mice or other pests mentioned in 1 guest review; Guests report hidden fees.

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Pest reports found in reviews
Sanya

Sanya Marriott Yalong Bay Resort & Spa

★★★★★ No. 1 Wan Yue Road
9.0
Booking score
4.3
Google rating
119
Total reviews
★★★★★
Star rating
≈2016
Built / renovated
Edmund Ko
Owner
1%
Noise mentions
Engine scores ·Newness ≈2016 ·Location 4.3
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is Sanya Marriott Yalong Bay Resort & Spa Worth It? The Honest Verdict

9.0/10 Booking.com4.3/5 Google119 reviews read5-star

As of 29 September 2026, 119 guest reviews give Sanya Marriott Yalong Bay Resort & Spa 9.0/10 on Booking.com and 4.3/5 on Google.

Most-repeated praise: Beautiful, well-maintained beachfront location with clean sandy beach and direct sea access in a prime Yalong Bay setting 28 reviews.

Pest check

Bed Bugs and Pest Reports at Sanya Marriott Yalong Bay Resort & Spa — What 119 Reviews Say

1 of the 119 guest reviews we read for Sanya Marriott Yalong Bay Resort & Spa mentions cockroaches, mice or other insects. The reviews are dated January 2026. These are guest reports, not inspection results. Members see the verbatim quotes.

Complaints

What Do Guests Complain About at Sanya Marriott Yalong Bay Resort & Spa?

  • Severe check-in inefficiency and room-readiness delays, with guests waiting 30+ minutes to an hour despite low occupancy, and rooms magically appearing only after guest complaints 2 reviews
  • Persistent shortage of sun loungers and difficulty finding shaded seating despite adequate total counts; lounger hoarding and early-morning reservation required 7 reviews
  • Breakfast service overwhelmed during peak hours with long queues for coffee, crowded seating, slow dish replenishment, and inadequate table clearing 8 reviews
What guests praise

Sanya Marriott Yalong Bay Resort & Spa Reviews — What Guests Actually Say vs the Marketing

Sanya Marriott Yalong Bay Resort & Spa sells itself as a 5-star hotel. What guests repeat most:

  • Beautiful, well-maintained beachfront location with clean sandy beach and direct sea access in a prime Yalong Bay setting 28 reviews
  • Spacious, lush green grounds with multiple pools of varying shapes and depths, offering scenic gardens and scenic layout 21 reviews
  • Excellent housekeeping and room cleanliness with daily turndown service, fresh towels, complimentary bottled water, and attention to detail 19 reviews
Method

How HotelShortlist Researched Sanya Marriott Yalong Bay Resort & Spa

We read 119 public guest reviews of Sanya Marriott Yalong Bay Resort & Spa, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-29. If you represent Sanya Marriott Yalong Bay Resort & Spa and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Beautiful, well-maintained beachfront location with clean sandy beach and direct sea access in a prime Yalong Bay setting (28×)
Spacious, lush green grounds with multiple pools of varying shapes and depths, offering scenic gardens and scenic layout (21×)
Excellent housekeeping and room cleanliness with daily turndown service, fresh towels, complimentary bottled water, and attention to detail (19×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this fi(24×)
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2 more positive findings visible to members.

Watch-outs · 5 recorded

Severe check-in inefficiency and room-readiness delays, with guests waiting 30+ minutes to an hour despite low occupancy, and rooms magically appearing only after guest complaints (2×)
Persistent shortage of sun loungers and difficulty finding shaded seating despite adequate total counts; lounger hoarding and early-morning reservation required (7×)
Breakfast service overwhelmed during peak hours with long queues for coffee, crowded seating, slow dish replenishment, and inadequate table clearing (8×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full (4×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see (5×)
2 more watch-outs are visible to members.
Guest sentiment — 119 rated reviews
85% positive (101)4% neutral (5)11% negative (13)

Review history 119 dated reviews · 2016-03 → 2026-09

1234520162017201820192020202120222023202420252026
Monthly average (1–5)Pest mentionSmoothed trendReview volume
Review counts: 119 Google
2 long breaks in reviews (shaded on the chart) — the hotel may have closed or renovated.

What the trend suggests

Possible renovation2017-12 – 2018-0372% confidence
A 4-month gap (2017-12 to 2018-03) shows post-gap average rising from 4.67 to 4.89 (delta +0.22), and the gap is immediately preceded by 2018-Q4 snippets mentioning 'номера будут обновят' (rooms will be updated). While delta is modest at +0.22, the explicit renovation mention and sustained high ratings post-gap (4.67–5.0 through 2018) suggest closure for renovation work.
Emerging issue2024-01 – 2026-0978% confidence
Service quality complaints intensify from 2024-Q1 onward. Early snippets (2018–2023) focus on facilities, food, and décor. From 2024-Q1 onwards, recurring complaints emerge: slow WiFi (2024-Q1), check-in delays and poor English-speaking staff (2024-Q1), breakfast overcrowding (2025-Q3), AC failures (2025-Q4, 2026-Q3), check-in process being 'notoriously awful' (2026-Q3), and weak housekeeping responsiveness to booking requests (2026-Q1, 2026-Q3). These service failures appear in 8+ recent reviews despite high facility/renovation praise, suggesting operational degradation post-renovation despite maintained physical infrastructure.
Issue resolved2018-01 – 2026-0975% confidence
Early reviews (2018-Q4, 2019-Q1) cite outdated rooms ('старенькие номера', poor English at reception, communication barriers). However, from 2019-Q4 onwards ('проведена ренновация большая часть отеля') through 2026, room condition and modern décor are consistently praised and complaints about dated rooms vanish entirely. Recent snippets (2025-Q1, 2025-Q4, 2026-Q1) explicitly confirm modern, comfortable, renovated rooms, suggesting a systematic upgrade completed circa 2019 that resolved room-quality concerns.
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What guests report

View
Ocean and beach views from most rooms; sunset and sunrise visible from sea-view rooms with balconies
Bed & mattress
Comfortable with bathtub available in some rooms; some guests note beds are adequate though occasional requests for room type not honored
Bathroom & water
Good water pressure and hot water; shower quality praised; bidet noted as missing in some rooms
Wi-Fi
Excellent connectivity—best in Hainan with YouTube access; some guests report slow speeds
Breakfast
Large diverse buffet with Asian, European, and international options; crowded during peak hours with slow service and dish replenishment issues; some guests find offerings limited for Western or dietary restrictions
AC / heating
Weak cooling performance common; multiple reports of units failing to reach requested temperature (set to 16°C but room stays at 24°C); water leaks from AC units reported as safety hazard; breakdown incidents noted

Hotel team

Assistant Manager
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Senior Account Sales Manager
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SEC to DFB
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Local knowledge

Arrive early at breakfast or use off-peak hours to avoid crowds and long queues, especially during peak seasons
Reserve sun loungers with umbrellas early in the morning, as shaded spots fill up quickly despite adequate total lounger count
Learn key Chinese characters (meat, fish, vegetables) or use Google Translate before dining at nearby restaurants outside the hotel
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Room intel

Extra charges guests were surprised by
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Character & facilities

Design & character 4% of reviews mention design
  • Discreet and beautiful design with natural materials
  • Modern renovated interiors (2024 renovation noted)
  • Thoughtful decorative towel arrangements and artistic attention to detail
Gym & fitness Basic
  • Outdoor tennis court available (fee-based) with towel and water service
  • Sauna facilities for men and women (after 5 PM or by request)
  • Table tennis and billiards available for guests
Family facilities
  • Dedicated kids club with structured activities (crabbing, shadow puppet theater, mahjong), stamp-passport reward system, and daily prizes
  • Kids' activities coordinator team praised by name (Carl, Octopus guy, Pineapple sister, Judy sister, Molly sister)
  • Children's pool and water park with amusement features
  • Multiple pools of varying depths suitable for young children

Rooms & categories

42 room types
BEST VALUE
Room, 2 Double Beds, Smoking, Garden View (balcony)
Room, 2 Double Beds, Smoking, Garden View (balcony)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
member rate per night
€———
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OPTION 2
Scenic Room Double
Scenic Room Double
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
member rate per night
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OPTION 3
Deluxe Room, 2 Double Beds, Garden View
Deluxe Room, 2 Double Beds, Garden View
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 4
Deluxe Room Double
Deluxe Room Double
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
member rate per night
€———
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OPTION 5
Room, 1 King Bed, Balcony, Garden View
Room, 1 King Bed, Balcony, Garden View
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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€———
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OPTION 6
Quadruple Garden View
Quadruple Garden View
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
member rate per night
€———
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OPTION 7
Deluxe Room, 2 Double Beds, Balcony (view)
Deluxe Room, 2 Double Beds, Balcony (view)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 8
Deluxe Room, 1 King Bed, Smoking, Balcony (garden View)
Deluxe Room, 1 King Bed, Smoking, Balcony (garden View)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 9
Quadruple Deluxe Garden View
Quadruple Deluxe Garden View
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 10
Deluxe Double Room With Balcony (full Double Bed) (king Size Bed, Smoking)
Deluxe Double Room With Balcony (full Double Bed) (king Size Bed, Smoking)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 11
Twin Room With Balcony (twin Beds) (bed Type Is Subject To Availability, Smoking)
Twin Room With Balcony (twin Beds) (bed Type Is Subject To Availability, Smoking)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 12
Double Garden View With Balcony
Double Garden View With Balcony
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 13
Deluxe Scenic Twin Room With Balcony And With Garden View (twin Beds) (bed Type Is Subject To Availability)
Deluxe Scenic Twin Room With Balcony And With Garden View (twin Beds) (bed Type Is Subject To Availability)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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€———
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OPTION 14
Deluxe Room, 1 King Bed, Balcony (view)
Deluxe Room, 1 King Bed, Balcony (view)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Bathroom grab barsAccessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local maps
member rate per night
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OPTION 15
Deluxe Scenic Room Double
Deluxe Scenic Room Double
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 16
Deluxe Double Room With Balcony (full Double Bed) (king Size Bed)
Deluxe Double Room With Balcony (full Double Bed) (king Size Bed)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 17
Room 2 Double Beds Garden View
Room 2 Double Beds Garden View
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 18
Scenic Room, Guest Room, 2 Double, Garden View, Balcony
Scenic Room, Guest Room, 2 Double, Garden View, Balcony
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 19
Ocean View Room Double
Ocean View Room Double
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 20
Deluxe Sea-view Twin Room
Deluxe Sea-view Twin Room
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 21
Ocean View Room King
Ocean View Room King
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 22
Grand Ocean View Room, Double
Grand Ocean View Room, Double
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 23
Room 2 Double Beds Sea View Smoking
Room 2 Double Beds Sea View Smoking
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 24
Scenic Twin Room With Balcony And With Garden View (twin Beds)
Scenic Twin Room With Balcony And With Garden View (twin Beds)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 25
Deluxe 2 Double Beds Sea View Smoking
Deluxe 2 Double Beds Sea View Smoking
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 26
Twin Room With Garden View (twin Beds) (bed Type Is Subject To Availability)
Twin Room With Garden View (twin Beds) (bed Type Is Subject To Availability)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
member rate per night
€———
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OPTION 27
Deluxe Room, 1 King Bed, Ocean View
Deluxe Room, 1 King Bed, Ocean View
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 28
Grand 2 Double Beds Sea Front Smoking
Grand 2 Double Beds Sea Front Smoking
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 29
Grand Room, 1 King Bed, Smoking, Oceanfront (ocean View)
Grand Room, 1 King Bed, Smoking, Oceanfront (ocean View)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 30
Grand Room, 2 Double Beds, Smoking, Oceanfront (ocean View) (2 Double Beds)
Grand Room, 2 Double Beds, Smoking, Oceanfront (ocean View) (2 Double Beds)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 31
Grand Ocean View Room, King
Grand Ocean View Room, King
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 32
Grand Double Room With Balcony And With Ocean View (full Double Bed) (king Size Bed, Smoking)
Grand Double Room With Balcony And With Ocean View (full Double Bed) (king Size Bed, Smoking)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 33
Grand Room, 2 Double Beds, Ocean View, Oceanfront
Grand Room, 2 Double Beds, Ocean View, Oceanfront
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 34
Grand King Bed Sea Front Smoking
Grand King Bed Sea Front Smoking
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
member rate per night
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OPTION 35
Deluxe Twin Room With Balcony And With Ocean View (twin Beds) (bed Type Is Subject To Availability, Smoking)
Deluxe Twin Room With Balcony And With Ocean View (twin Beds) (bed Type Is Subject To Availability, Smoking)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
member rate per night
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OPTION 36
Double Grand
Double Grand
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 37
Deluxe Double Suite With Balcony And With Ocean View (full Double Bed) (king Size Bed, Smoking)
Deluxe Double Suite With Balcony And With Ocean View (full Double Bed) (king Size Bed, Smoking)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 38
Deluxe Ocean View Suite
Deluxe Ocean View Suite
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 39
Deluxe Suite, 1 Bedroom, Smoking, Oceanfront (ocean View) (1 King Bed)
Deluxe Suite, 1 Bedroom, Smoking, Oceanfront (ocean View) (1 King Bed)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 40
Panoramic Suite, 1 Bedroom, Smoking, Oceanfront
Panoramic Suite, 1 Bedroom, Smoking, Oceanfront
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 41
Presidential Suite King Bed Balcony Sea View Smoking
Presidential Suite King Bed Balcony Sea View Smoking
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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OPTION 42
Presidential Suite, 1 King Bed, Smoking, Oceanfront (1 King Bed)
Presidential Suite, 1 King Bed, Smoking, Oceanfront (1 King Bed)
Low counters/sink height (inches) - 33Low counters/sink height (centimeters) - 85Accessible vanity height (inches) - 33Accessible vanity height (centimeters) - 85Local mapsPremium bedding
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Questions about Sanya Marriott Yalong Bay Resort & Spa

How is Sanya Marriott Yalong Bay Resort & Spa rated?
Sanya Marriott Yalong Bay Resort & Spa scores 9.0/10 on Booking.com and 4.3/5 on Google.
How many guest reviews were analysed for Sanya Marriott Yalong Bay Resort & Spa?
HotelShortlist analysed 119 guest reviews for Sanya Marriott Yalong Bay Resort & Spa to build this verified profile.
Is Sanya Marriott Yalong Bay Resort & Spa a 5-star hotel?
Yes — Sanya Marriott Yalong Bay Resort & Spa is a 5-star property in Sanya.
What do guests love about Sanya Marriott Yalong Bay Resort & Spa?
The most-mentioned positive in guest reviews: Beautiful, well-maintained beachfront location with clean sandy beach and direct sea access in a prime Yalong Bay setting
How do I get the member rate?
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How Sanya Marriott Yalong Bay Resort & Spa Compares to Other Sanya Hotels

Sanya Marriott Yalong Bay Resort & Spa: Booking.com 9.0/10, 5-star. Other researched hotels in Sanya:

Review data verified & refreshed 2026-09-29.