How is Hotel Chesa Staila rated?

Hotel Chesa Staila scores 9.5/10 on Booking.com and 4.8/5 on Google.

How many guest reviews were analysed for Hotel Chesa Staila?

HotelShortlist analysed 58 guest reviews for Hotel Chesa Staila to build this verified profile.

Is Hotel Chesa Staila a 4-star hotel?

Yes — Hotel Chesa Staila is a 4-star property in St. Moritz.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

4.5/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

St. Moritz

Hotel Chesa Staila

Name: Hotel Chesa Staila
Address: St. Moritz

★★★★

9.5

Booking score

4.8

Google rating

Total reviews

★★★★

Star rating

≈2016

Built / renovated

Evelyn and Ueli

Owner

Noise mentions

Engine scores ·Newness ≈2016 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

Ask for an introduction Already a member? Sign in

Verdict

Is Hotel Chesa Staila Worth It? The Honest Verdict

9.5/10 Booking.com4.8/5 Google58 reviews read4-star

As of 9 September 2026, 58 guest reviews give Hotel Chesa Staila 9.5/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Exceptionally attentive, warm, and hospitable owners (Evelyn and Ueli) who anticipate guest needs, offer personalized local recommendations, and go above and beyond with thoughtful gestures like room upgrades and packed breakfasts for early departures 32 reviews.

Complaints

What Do Guests Complain About at Hotel Chesa Staila?

Strict, arbitrary, and unreasonable house rules including prohibition on carrying phones even if not using them, excessive 100 CHF penalty for checkout after 10:30 AM, and phone calls after departure demanding extra charges
Proprietor described as arrogant, rude, and disrespectful toward guests with poor conduct and false accusations regarding smoking despite guest denial
Junior suite room lacking adequate heating system during stay

What guests praise

Hotel Chesa Staila Reviews — What Guests Actually Say vs the Marketing

Hotel Chesa Staila sells itself as a 4-star hotel. What guests repeat most:

Exceptionally attentive, warm, and hospitable owners (Evelyn and Ueli) who anticipate guest needs, offer personalized local recommendations, and go above and beyond with thoughtful gestures like room upgrades and packed breakfasts for early departures 32 reviews
Outstanding breakfast buffet featuring abundant homemade regional specialties, organic/bio products, locally-sourced ingredients, fresh-baked bread, and homemade granola served by firelight in a cozy dining area 28 reviews
Beautifully designed intimate boutique B&B with only 9 rooms, featuring extensive handcrafted wooden furnishings from owner's carpentry workshop, distinctive aromas of natural wood and agave, and meticulous attention to decorative details throughout 26 reviews

Method

How HotelShortlist Researched Hotel Chesa Staila

We read 58 public guest reviews of Hotel Chesa Staila, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-09. If you represent Hotel Chesa Staila and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally attentive, warm, and hospitable owners (Evelyn and Ueli) who anticipate guest needs, offer personalized local recommendations, and go above and beyond with thoughtful gestures like room upgrades and packed breakfasts for early departures (32×)

Outstanding breakfast buffet featuring abundant homemade regional specialties, organic/bio products, locally-sourced ingredients, fresh-baked bread, and homemade granola served by firelight in a cozy dining area (28×)

Beautifully designed intimate boutique B&B with only 9 rooms, featuring extensive handcrafted wooden furnishings from owner's carpentry workshop, distinctive aromas of natural wood and agave, and meticulous attention to decorative details throughout (26×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full M(18×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in f(16×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this f(11×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full(10×)

5 more positive findings visible to members.

Watch-outs · 5 recorded

Strict, arbitrary, and unreasonable house rules including prohibition on carrying phones even if not using them, excessive 100 CHF penalty for checkout after 10:30 AM, and phone calls after departure demanding extra charges (1×)

Proprietor described as arrogant, rude, and disrespectful toward guests with poor conduct and false accusations regarding smoking despite guest denial (1×)

Junior suite room lacking adequate heating system during stay (1×)

Members see this finding in full Members see this fi (1×)

Members see this finding in full Members see this finding in full M (1×)

2 more watch-outs are visible to members.

Parking note. Comfortable — Multiple reviews confirm ample parking available, including for larger vehicles.

What guests report

Bed & mattress

Exceptionally comfortable beds with high-quality linens and multiple pillow options; guests consistently praise sleep quality

Bathroom & water

Luxurious, immaculate bathrooms with quality amenities including hair dryer, shampoo, and conditioner

Breakfast

Excellent quality—abundant, diverse buffet with homemade regional specialties, organic products, and fresh-baked items; consistently rated a highlight

AC / heating

Heating available but uneven—one junior suite reported lacking adequate heating

Local knowledge

Request room upgrade at check-in if available—owners are known to upgrade small rooms to larger suites at no extra charge

Arrive before 10:30 AM checkout or pay 100 CHF extra; plan accordingly

Don't miss the homemade granola and fresh-baked Ueli-Zopf (Swiss braided bread) at breakfast

Members see this finding in full Members see this finding in full Members see this finding in full Members see

Members see this finding in full Members see this finding in full Members see thi

Members see this finding in full Members see this finding in full Members see this f

Members see this finding in full Members see this finding in full Members see this finding in full

Members see this finding in full Members see this finding in full Members see this fin

Members see the full detail. Ask for an introduction

Room intel

Extra charges guests were surprised by

Members see this finding in full Members see thi
Members see this finding in full Members see this finding in full Membe

Members see the full detail. Ask for an introduction

Character & facilities

Design & character 26% of reviews mention design

Handcrafted wooden furnishings from owner's personal carpentry workshop define the interior aesthetic
Distinctive Alpine design blending traditional mountain style with contemporary minimalist elegance
Meticulous decorative details throughout that enchant guests and invite exploration; natural wood aromas and careful scent curation

Family facilities

Nearby playground and bike trails
Access to sledding equipment and cross-country skiing gear
Spacious family-friendly suite with separate children's sleeping area

You are reading research nobody publishes.

This assessment is one of 200+ across 25+ cities. Members also see the rate — and book it. Membership is by introduction; if you found your way here, tell us who you are.

Ask for an introduction