How is Alexa Old Town rated?

Alexa Old Town scores 9.8/10 on Booking.com and 3.7/5 on Google.

How many guest reviews were analysed for Alexa Old Town?

HotelShortlist analysed 356 guest reviews for Alexa Old Town to build this verified profile.

Is Alexa Old Town a 3-star hotel?

Yes — Alexa Old Town is a 3-star property in Vilnius.

How do I get the member rate?

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Assessment visible · Rates members only

HotelShortlist rating

1.5/5

Not on the HotelShortlist: Noise complaints in 8% of guest reviews; Guests report hidden fees.

Vilnius

Alexa Old Town

Name: Alexa Old Town
Address: Vilnius

★★★

9.8

Booking score

3.7

Google rating

552

Total reviews

★★★

Star rating

Highest floor guests reported

Noise mentions

Engine scores ·Location 3.7

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Alexa Old Town Worth It? The Honest Verdict

9.8/10 Booking.com3.7/5 Google356 reviews read3-star

As of 20 August 2026, 356 guest reviews give Alexa Old Town 9.8/10 on Booking.com and 3.7/5 on Google.

Most-repeated praise: Unbeatable location steps from Old Town, market hall, train/bus stations, and major attractions within walking distance 89 reviews.

Complaints

Noise and Room Complaints at Alexa Old Town: Which Rooms to Avoid

Mattresses are uniformly uncomfortable—excessively soft, extremely worn, sagging, stained, and causing back pain even after one night 34 reviews
Rooms are drastically smaller than advertised, cramped, and poorly furnished with limited or broken amenities 31 reviews
No on-site reception staff or 24/7 support; staff are rude, dismissive, combative, and refuse to help with basic questions 24 reviews

Rooms to avoid

Ground floor market hall side
Rooms with windows facing main street
Rooms overlooking nightclub area

What guests praise

Alexa Old Town Reviews — What Guests Actually Say vs the Marketing

Alexa Old Town sells itself as a 3-star hotel. What guests repeat most:

Unbeatable location steps from Old Town, market hall, train/bus stations, and major attractions within walking distance 89 reviews
Exceptional value for money considering the prime central position, with competitive rates for a city-center property 68 reviews
Convenient self-service check-in system with digital codes and detailed email instructions makes arrival straightforward 31 reviews

Room requests

Which Room Should You Ask For at Alexa Old Town?

Ask for

3rd floor courtyard-facing rooms
Rooms facing internal courtyard away from market hall
Upper floors away from street

Method

How HotelShortlist Researched Alexa Old Town

We read 356 public guest reviews of Alexa Old Town, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-20. If you represent Alexa Old Town and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Unbeatable location steps from Old Town, market hall, train/bus stations, and major attractions within walking distance (89×)

Exceptional value for money considering the prime central position, with competitive rates for a city-center property (68×)

Convenient self-service check-in system with digital codes and detailed email instructions makes arrival straightforward (31×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Mattresses are uniformly uncomfortable—excessively soft, extremely worn, sagging, stained, and causing back pain even after one night (34×)

Rooms are drastically smaller than advertised, cramped, and poorly furnished with limited or broken amenities (31×)

No on-site reception staff or 24/7 support; staff are rude, dismissive, combative, and refuse to help with basic questions (24×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this (21×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full (18×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see thi (19×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see (16×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (14×)

5 more watch-outs are visible to members.

Parking note. Problematic — Free parking in enclosed courtyard is convenient, but access is difficult (requiring phone calls to open gates, inconvenient one-way street approach, limited spaces that are often full).

What guests report

View

Rooms on 3rd/4th floors with window views toward Old Town/market hall preferred; attic rooms have ceiling windows; courtyard-facing rooms avoid street noise; interior courtyard rooms have limited views

Bed & mattress

Mattresses universally criticized as excessively soft and worn; many describe them as sagging or 15+ years old; some mention Soviet-era metal coil systems causing discomfort and back pain

Bathroom & water

Mold and mildew commonly reported; broken shower fixtures, rusty showerheads, poor drainage, cold water issues, small towels insufficient for drying; some reviews note hot water works but fixtures are ancient

Wi-Fi

Unreliable on upper floors especially 3rd floor; lower floors have better connectivity; some guests report needing to stand in hallways to get signal

Breakfast

Buffet-style with hot dishes (eggs, sausages), bread, cheese, fruit, yogurt; quality varies; some find it adequate/good, others criticize limited Lithuanian authentic options and weak coffee

AC / heating

No air conditioning in any rooms; heating works but some rooms stay cold; temperature control is unreliable with rapid fluctuations between hot and cold water

Elevator

Available

Local knowledge

Request a room NOT facing the market hall or main street if noise sensitivity is high; courtyard-facing rooms are significantly quieter.

Arrive with clear check-in instructions already saved (email code) since reception is unmanned and response times can be 20+ minutes.

Bring your own quality towels if you dislike small, thin towels; hotel provides minimal ones despite daily changes.

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Room intel

Quiet rooms / wings

3rd floor courtyard-facing rooms
Rooms facing internal courtyard away from market hall
Upper floors away from street

Noisy rooms to avoid

Ground floor market hall side
Rooms with windows facing main street
Rooms overlooking nightclub area

Extra charges guests were surprised by

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Character & facilities

Design & character 1% of reviews mention design

Brick and plaster interior mentioned positively
Vintage aesthetic appreciated by some guests

Family facilities

Free children's cots available upon request
Family rooms with multiple beds available

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