How is Congress Hotel rated?

Congress Hotel scores 9.1/10 on Booking.com and 4.3/5 on Google.

How many guest reviews were analysed for Congress Hotel?

HotelShortlist analysed 500 guest reviews for Congress Hotel to build this verified profile.

Is Congress Hotel a 4-star hotel?

Yes — Congress Hotel is a 4-star property in Vilnius.

How do I get the member rate?

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Assessment visible · Rates members only

HotelShortlist rating

1/5

Not on the HotelShortlist: Noise complaints in 9% of guest reviews; Guests report hidden fees.

Vilnius

Congress Hotel

Name: Congress Hotel
Address: Vilnius

★★★★

9.1

Booking score

4.3

Google rating

1,108

Total reviews

★★★★

Star rating

Highest floor guests reported

Noise mentions

Engine scores ·Location 4.3

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Congress Hotel Worth It? The Honest Verdict

9.1/10 Booking.com4.3/5 Google500 reviews read4-star

As of 8 August 2026, 500 guest reviews give Congress Hotel 9.1/10 on Booking.com and 4.3/5 on Google.

Most-repeated praise: Central location within walking distance of Old Town, main attractions, bus stops, and airport shuttle, making it ideal for city exploration without needing a car. 87 reviews.

Complaints

Noise and Room Complaints at Congress Hotel: Which Rooms to Avoid

Inconsistent room quality: renovated units are modern and comfortable, but many older rooms are dated, worn, poorly maintained, and do not match booking photos, creating false expectations. 15 reviews
Thin walls throughout hotel allow guests to hear every word and movement from neighboring rooms, severely disrupting sleep and comfort. 14 reviews
AC/heating system is unreliable: AC shuts down in winter despite freezing temperatures, heating is insufficient in cold weather, creating uncomfortable conditions. 13 reviews

Rooms to avoid

Room 402 (affected by fire alarm and traffic)
Rooms facing main street/Gediminas Ave
Ground floor rooms near restaurant/breakfast area
Rooms near active construction (4th floor during renovation period)

What guests praise

Congress Hotel Reviews — What Guests Actually Say vs the Marketing

Congress Hotel sells itself as a 4-star hotel. What guests repeat most:

Central location within walking distance of Old Town, main attractions, bus stops, and airport shuttle, making it ideal for city exploration without needing a car. 87 reviews
Exceptional breakfast buffet with abundant variety, fresh options, generous portions, and diverse selections (local cheeses, salmon, sausages, pastries) that exceeds expectations for a 4-star hotel. 72 reviews
Professional, friendly, and multilingual staff (Polish, Russian, Lithuanian, English speakers) who are helpful, responsive, and go above and beyond to assist guests with special requests. 68 reviews

Room requests

Which Room Should You Ask For at Congress Hotel?

Ask for

Superior double rooms overlooking back of hotel
Upper floor rooms away from main street (Gediminas Ave)
Rooms on river side but away from traffic intersection

Method

How HotelShortlist Researched Congress Hotel

We read 500 public guest reviews of Congress Hotel, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-08-08. If you represent Congress Hotel and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Central location within walking distance of Old Town, main attractions, bus stops, and airport shuttle, making it ideal for city exploration without needing a car. (87×)

Exceptional breakfast buffet with abundant variety, fresh options, generous portions, and diverse selections (local cheeses, salmon, sausages, pastries) that exceeds expectations for a 4-star hotel. (72×)

Professional, friendly, and multilingual staff (Polish, Russian, Lithuanian, English speakers) who are helpful, responsive, and go above and beyond to assist guests with special requests. (68×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Inconsistent room quality: renovated units are modern and comfortable, but many older rooms are dated, worn, poorly maintained, and do not match booking photos, creating false expectations. (15×)

Thin walls throughout hotel allow guests to hear every word and movement from neighboring rooms, severely disrupting sleep and comfort. (14×)

AC/heating system is unreliable: AC shuts down in winter despite freezing temperatures, heating is insufficient in cold weather, creating uncomfortable conditions. (13×)

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5 more watch-outs are visible to members.

Parking note. Problematic — Parking is small, narrow, difficult to access, cramped, and expensive; multiple guests report scratches and unsafe conditions including falling ice from roof.

What guests report

View

Rooms on upper floors overlooking river have best views; courtyard-facing rooms have poor views of construction waste; main street-facing rooms are noisier but have city/bridge views.

Bed & mattress

Beds generally comfortable with choice of soft or firm pillows; some rooms have hard mattresses; some beds are broken or sagging.

Bathroom & water

Large, clean bathrooms with good water pressure and rain showers in renovated rooms; older bathrooms are small with cheap fixtures, slippery tile floors, no plugs or shelves.

Wi-Fi

Fast, reliable WiFi available in rooms.

Breakfast

Excellent quality, diverse hot and cold options, fresh pastries and local specialties; worth the inclusion; adequate for morning fuel but becomes overcrowded peak hours.

AC / heating

Unreliable; AC shuts off in winter despite freezing temperatures; heating insufficient in cold months; some renovated rooms have modern systems but many older rooms struggle; loud operation.

Elevator

Available

Local knowledge

Request a renovated room if possible—newly refurbished units are significantly more comfortable and modern than older rooms.

Book a room on upper floors facing away from the main street (Gediminas Ave) to minimize traffic noise.

Breakfast service gets extremely crowded 8-10 AM; arrive earlier or later to secure a table without waiting.

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Room intel

Quiet rooms / wings

Superior double rooms overlooking back of hotel
Upper floor rooms away from main street (Gediminas Ave)
Rooms on river side but away from traffic intersection

Noisy rooms to avoid

Room 402 (affected by fire alarm and traffic)
Rooms facing main street/Gediminas Ave
Ground floor rooms near restaurant/breakfast area
Rooms near active construction (4th floor during renovation period)

Extra charges guests were surprised by

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Character & facilities

Design & character 6% of reviews mention design

Modern, renovated common areas with marble and contemporary styling; inconsistent room decor—some beautifully updated, others dated and worn
Historic building with classical architecture and elegant interior; some guests find it charmingly old-world, others see it as tired and in need of refresh
River-facing balconies and windows with scenic city views highly praised; courtyard-facing rooms overlook construction debris and lack aesthetic appeal

Gym & fitness Basic

Very small fitness area with only four cardio machines
No free weights, limited equipment
Opens at 7 AM, requires separate key from front desk

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