How is Hotel Alte Post rated?

Hotel Alte Post scores 9.1/10 on Booking.com and 4.8/5 on Google.

How many guest reviews were analysed for Hotel Alte Post?

HotelShortlist analysed 100 guest reviews for Hotel Alte Post to build this verified profile.

Is Hotel Alte Post a 4-star hotel?

Yes — Hotel Alte Post is a 4-star property in Wagrain.

How do I get the member rate?

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Wagrain

Hotel Alte Post

Name: Hotel Alte Post
Address: Wagrain

★★★★

9.1

Booking score

4.8

Google rating

511

Total reviews

★★★★

Star rating

≈2017

Built / renovated

Toni Knapp

Owner

Noise mentions

Engine scores ·Newness ≈2017 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Hotel Alte Post Worth It? The Honest Verdict

9.1/10 Booking.com4.8/5 Google100 reviews read4-star

As of 19 September 2026, 100 guest reviews give Hotel Alte Post 9.1/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Exceptionally warm, personable family-run hospitality where staff and owners (Toni and Maria Knapp family) remember returning guests, joke with children, treat them like family rather than transactions, and go far beyond standard service expectations 28 reviews.

Complaints

Noise and Room Complaints at Hotel Alte Post: Which Rooms to Avoid

Severe noise disturbance with loud doors slamming, running, jumping, screaming from neighboring guests both nights made sleep impossible in wellness-focused hotel; management dismissively told guests to handle it themselves and refused room change without compensation
Café service completely negligent - guests waited 10 minutes without acknowledgment, staff ignored customers despite standing directly opposite, water-logged menu dropped wordlessly with zero follow-up service
Fried chicken prepared in old, heavily used frying oil producing rancid odor detectable from outside restaurant; paired with sour potato salad and questionable ingredient sourcing suggesting cost-cutting

Rooms to avoid

Street-facing rooms (reported to have traffic and river/street noise if windows open, though quiet when closed)

What guests praise

Hotel Alte Post Reviews — What Guests Actually Say vs the Marketing

Hotel Alte Post sells itself as a 4-star hotel. What guests repeat most:

Exceptionally warm, personable family-run hospitality where staff and owners (Toni and Maria Knapp family) remember returning guests, joke with children, treat them like family rather than transactions, and go far beyond standard service expectations 28 reviews
Outstanding cuisine featuring fresh regional Austrian ingredients with sophisticated presentation, daily menu variety at breakfast and dinner with multiple protein choices, and flexibility for dietary restrictions (vegan, vegetarian, allergies) prepared with equal care and artistry 31 reviews
Spacious, clean, well-appointed rooms with comfortable beds, modern bathrooms, balconies with mountain views, and daily housekeeping that maintains spotless conditions throughout stay 18 reviews

Method

How HotelShortlist Researched Hotel Alte Post

We read 100 public guest reviews of Hotel Alte Post, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-19. If you represent Hotel Alte Post and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally warm, personable family-run hospitality where staff and owners (Toni and Maria Knapp family) remember returning guests, joke with children, treat them like family rather than transactions, and go far beyond standard service expectations (28×)

Outstanding cuisine featuring fresh regional Austrian ingredients with sophisticated presentation, daily menu variety at breakfast and dinner with multiple protein choices, and flexibility for dietary restrictions (vegan, vegetarian, allergies) prepared with equal care and artistry (31×)

Spacious, clean, well-appointed rooms with comfortable beds, modern bathrooms, balconies with mountain views, and daily housekeeping that maintains spotless conditions throughout stay (18×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in fu(17×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members se(14×)

5 more positive findings visible to members.

Watch-outs · 3 recorded

Severe noise disturbance with loud doors slamming, running, jumping, screaming from neighboring guests both nights made sleep impossible in wellness-focused hotel; management dismissively told guests to handle it themselves and refused room change without compensation (1×)

Café service completely negligent - guests waited 10 minutes without acknowledgment, staff ignored customers despite standing directly opposite, water-logged menu dropped wordlessly with zero follow-up service (1×)

Fried chicken prepared in old, heavily used frying oil producing rancid odor detectable from outside restaurant; paired with sour potato salad and questionable ingredient sourcing suggesting cost-cutting (1×)

Parking note. Comfortable — Multiple reviews praise ample parking and garage facilities; one reviewer mentions prepared garage for vintage car; no complaints about parking availability or space.

What guests report

View

Mountain views from many balconies; rooms on street-facing side have some traffic/church noise when window open but quiet when closed

Bed & mattress

Comfortable, high-quality beds praised consistently; one complaint about old, uncomfortable rollaway/cot bed for children charged as extra

Bathroom & water

Modern with good water pressure and hot water; one report of defective bathroom mirror at check-in

Breakfast

Abundant buffet with fresh, varied daily options including breads, cheeses, cold cuts, fruits, yogurt; guests consistently praise quality and selection

AC / heating

Good climate control with working heating; rooms maintain temperature well

Local knowledge

Book the guided alm hikes led by Toni (senior chef) - includes transportation and meets other guests in a unique Austrian mountain experience

Choose your dinner menu at breakfast from a printed card each day - allows kitchen to prep fresh rather than last-minute orders

The Zirben sauna (wood-paneled sauna) is exceptional; plan afternoon relaxation there after hiking or skiing

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Room intel

Noisy rooms to avoid

Street-facing rooms (reported to have traffic and river/street noise if windows open, though quiet when closed)

Extra charges guests were surprised by

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Character & facilities

Gym & fitness Basic

Only 2 fitness machines available
Poor ventilation directly adjacent to damp pool area
Guests tested and abandoned due to inadequate setup

Family facilities

Large dedicated playroom for children
Separate children's swimming pool
Kegling (bowling) lanes in-house
Special children's menu options with kitchen flexibility

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